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Cons:Everything went off without a problem would recommend to anyone
Pros:They at least called to tell me the car I was to pick up that day, but had rented online a few days prior, was not available
Cons:If they had called me before the day of the rental. The woman said they had been sold out of cars for days. I had rented it 2 or 3 days prior so they rented me a car that did not exist. They could have served me better to not rent me a car at all. Just tell me they aren't available so I don't have to end up paying more someplace else
8,0 Very Good
Pros:Easy pick up and drop off.
Cons:Car choice. I didn’t like the car I had at all.
Cons:The car was filthy and full of dog hair. It was also very out of alignment
Pros:The staff was very friendly and helpful-especially Vladimir.
Cons:Windshield was not clean enough. Had issues with the back-up camera and the radio.
8,0 Very Good
Cons:Other than the Agent being late while I was on a tight schedule which is why I picked the time I did it would’ve been excellent.
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Pros:The staff who helped me at pick-up was very kind.
Cons:1. the car smelled like cigarettes. 2. They did not have the class of vehicle which I reserved, and I was given the worst vehicle i've driven in my life. I needed a car for a golf trip, and the vehicle I was given couldn't even fit 1 bag of golf clubs in the trunk.
Pros:The staff was excellent
Cons:The broken rear view mirror was a repeating problem. It would not stay in position. I had to stop numerous times to readjust it because it would close onto the door while on the highway making it impossible to see out the back on the right side of the van. Not acceptable.
Pros:Good behavior of people working and nice cars
Cons:Helpline services and more instructions on returning car instructions when the store is closed
Pros:The staff at Hertz Rental Car were helpful & friendly. The car was comfortable & was the best price out there. The office was in a location that was easy to get to.
Cons:The Hertz location that I went to did not accept debit cards. It would have made my experience much better if I had been informed of that ahead of time as I had to go back home to get my credit card. Even better, I thought they did not have a viable reason for not accepting debit cards in the first place.
Cons:Car smelled as if four people Chain smoked in it. Rental agency had no other cars on the lot to exchange. Felt sick entire time - smell was so strong. I ordered a VW Jetta and got a Chevy Malibu.
Pros:I love having a Hertz so close to home. Not a good choice if you're renting from the airport but for Camberville people, this is a great option!
Pros:it was very straightforward to take public transit to this Thrifty location from Logan, for no charge and it took perhaps a half-hour which I thought fast. My car performed well and was both new and clean on the inside.
Cons:They don't have any information. Their policies are waste. Their toll charges are compulsory if you don't take it they put fine on you. Thier insurance charges are ao high. Just having car charges low as compared to other companies doesn't matter overall thrifty is super expensive including all insurance toll and other services. They don't have decent cars too.
8,4 Very Good
Pros:Car and service was as expected.
Cons:Separation of collision and liability insurance was a surprise, but it turns out that's common.
Cons:I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road trip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up. Long story short, do not rent from this company.
Cons:Why pick up at Thrifty Cambridge instead of BOS airport as agree at booking which we have to take Uber for another $62 for round trip to airport !
Pros:Never used. They sent me to a different company