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2.0
Requested car pick up at airport, upon arrival was told car was 20 minutes away requiring an Uber rideReviewed Aug 8 2022
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2.0
Flight was delayed. Hertz where I had the reservation was closed by the time I arrived. Hertz airport location wouldn’t honor the reservation price nor would they credit the money toward the new reservation. Wasn’t able to reach kayak either. Entire experience was disappointing (and expensive).Reviewed Jul 29 2022
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2.0
I have tried to cancel this reservation several times and am still not sure if it has happened. I am very disappointed with the level of communication and Hertz’s inability to make the process simple and straightforward and transparent.Reviewed Jul 25 2022
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6.0
Car was dirty and had a 1/4 tank of gas. Drop off process wasn't explained. I had to figure it out when I got back.Reviewed Jul 25 2022
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2.0
They cancelled our reservation at the last minute, significantly impacting our travel plans. Poor customer service.Reviewed Jul 20 2022
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2.0
Absolutely awful. The car rental place was closed when I went to pick up my car and I was stranded. It was truly one of the most horrible experiences ever and who ever heard of a car rental being closed at 6 pm?Reviewed Jul 3 2022
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10.0
The staff was friendly and knew what they were doing. All rental car prices are outrageous at this time. My rental car was a very cute little Buick and I am used to a much larger SUV so there was a period of "getting to kow you". While waiting for my ride I was asked by a couple of men who were just hanging around the area for money. My career included many years of working with juvenile delinquents so I wasn't as put off as many people might be. I am not sure what, if anything, Hertz can do about this problem. Over all it was a good experience.Reviewed Jun 30 2022
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8.0
We didn’t get the vehicle we’d requested but the rest of the experience was positive. No issues with pick up and drop off.Reviewed Jun 23 2022
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4.0
wanted a rental van they had a 24foot truck or a 26foot truckReviewed Jun 19 2022
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2.0
Misleading pick up location we wanted airport and kayak mislead us to another location which had no shuttle to and from airport this spending more money and time figuring out how to pick up car. Spoke with agent and said many people are having this issue with 3rd party agents . Please let’s be kind and considerate to others and be forthcoming as 3rd party providers so others are not mislead.Reviewed Jun 7 2022
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4.0
The usual car rental experience. Not the style reserved and issues to sort out.Reviewed May 20 2022
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1.9
They overbilled me. How do you fix that?Reviewed Sep 29 2021
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