Guest reviews
Overall rating
7,9
Good
Based on 12 reviews
Cleanliness
8,3
Comfort
7,8
Pick-up/Drop-off
7,8
Value for money
7,5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
3
2
1
1
1
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2,0
Cons: I canceled before 15 days and still I am not getting money in my account
review from
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10,0
Great service
Pros: The service I received when I picked up the car was excellent and speedy. My car was ready and out front for me before I arrived.
Cons: Oil change notification came on within the first 30 miles and ran out of washer fluid before the end of my trip. My trip was over 2200 miles.
review from
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10,0
Pros: Easy reservation, quick and easy pickup and same for return.
review from
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6,0
Slow counter person
Pros: The same guy was there for pickup and drop off. He is in desperate need for training. Always he tried to do things that took him aling time and could not do it, then he asks someone else.
review from
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10,0
Fast
Pros: Fast and easy service. No hassle.
review from
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7,2
Pros: Convenience
Cons: Drop off fee is a little high.
review from
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8,0
Cons: The KIA that I rented didn't have cruise control which has been standard equipment on every rental I've had since 1978. Hertz economized a bit too much on this one! This Hertz location is quite difficult to find, especially since Google gives its location as at a car dealer 3 blocks away.
review from
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4,0
Pros: The car we received was great on gas, and had lots of "bells and whistles" like sensors and a back up camera (which is nice when you're in an unfamiliar car or in unfamiliar places)
Cons: The car wasn't fully detailed when we received it (leaves in the truck and dirt was still on the floor mats) The attendant tried to rush us along while we were inspecting scratches and gauges on the car. There wasn't much selection when we arrived and we were clearly given the lowest quality car available. The associates were also a bit rude and unfriendly and didn't try to assist us when we had questions. I felt a bit profiled. It all seemed very rushed with lots of unexpected charges even though we had prepared beforehand. I felt a little taken advantage of and was not treated with the same courtesy I gave to them. Their card reader didn't work for my credit card and I had to end up using my debit card which made my traveling a little annoying. The car was horribly cramped and uncomfortable. It was VERY compact and was not fair that Hertz classified it as "Economy". I left my road trip with severe neck pain and back cramping. Overall it was an okay experience but it could have been much nicer with better customer service and an honest car selection.
review from