Guest reviews
Overall rating
7,4
Good
Based on 3 855 reviews
Cleanliness
7,8
Comfort
7,4
Pick-up/Drop-off
6,8
Value for money
7,2
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
5
3
3
1
4
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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2,0
Pros: If I would have been able to go.
Cons: refund on my money. I wasn’t able to go due to the coronavirus. I called and the dude said I wasn’t able to get my money back. Kinda bs
review from
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4,4
Pros: The staf was nice..
Cons: Well... I make resevetion on line when a went to pick the car they said theyNo have A car to give if i can wait hour i will call you..they never call me back .... I need to get uber for my destination 3 times is very sad... To go true that..make sure call before go to pick car...
review from
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6,8
Cons: The agency is closed from noon on Saturday to Monday morning. Inconvenient compared to competitors.
review from
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4,0
Bad Customer Service
Cons: Service Rep. tried to charge extra cleaning fees becuase she assumed there had been a pet in my Car.
review from
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4,8
Pick up time was running late and Nothing they can do about it.
Pros: Pricing
Cons: Unable to pick up car after a fleight delay. The guy was inside, they were closed and there was nothing they could do for me. Called another Hertz location and the wanted to charge me double... no car rental, outin the street, with my luggage... The guy at Hertz in ocranside blvd in oceanside ca could have had better customer service by going above and beyond to help someone that really needed help.
review from
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2,0
Extremely Bad Service
Pros: NOTHING
Cons: These guys RUINED my trip. They wouldn't look at my paperwork. Made me wait over an hour. Then in the end they tell me they gave my reserved car away to someone else!! This wasted over 3hrs of my time by detouring to get this car, and screwed up my entire trip to Arizona. What an unbelievable waste of time. The clerk was rude and inconsiderate. I hated everything about this company and this was my worst rental experience EVER.
review from
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7,6
Pros: Car was excellent
Cons: Longer wait time than usual for pickup. Only one person available at desk.
review from
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5,6
Hours for drop off and return are not as reserved!!
Pros: Staff was friendly. Car was clean.
Cons: Whoever allows the website to book cars needs to change things. When I arrived, I had to wait an hour for a car I booked three weeks in advance, because none were returned yet. Also, the website Allowed me to book A return time that was later than the storefront was open SO I HAD TO PAY FOR AN EXTRA DAY and return the car the next morning. The staff was very apologetic about these website glitches! And it wasn't their fault! Communication between the store and website needs to be cleared up! And buyer beware, your reservation is terribly flexible.
review from
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8,8
Pros: gas mileage was good
Cons: cruise control did not work
review from
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10,0
Pros: the girls that helped us with the pick up and delivery were great!
review from
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9,6
Quick
Pros: Nice car and the pick upand drop off was easy with a friendly staff.
review from
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10,0
Good
Pros: I got my car on time used it and returned it. Simple.
Cons: The guy was so talkative and I just wanted to return it.
review from
Other suppliers in Oceanside scored
Where can I find Hertz hire cars in Oceanside?
1816-c Oceanside Blvd., Hertz car hire
Address
1816-c Oceanside Blvd.Hours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |