Guest reviews
Overall rating
7,4
Good
Based on 3 851 reviews
Cleanliness
7,9
Comfort
7,7
Pickup/dropoff
7,3
Value for money
7,6
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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6,8
Cons: The agency is closed from noon on Saturday to Monday morning. Inconvenient compared to competitors.
review from
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4,0
Bad Customer Service
Cons: Service Rep. tried to charge extra cleaning fees becuase she assumed there had been a pet in my Car.
review from
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4,8
Pick up time was running late and Nothing they can do about it.
Pros: Pricing
Cons: Unable to pick up car after a fleight delay. The guy was inside, they were closed and there was nothing they could do for me. Called another Hertz location and the wanted to charge me double... no car rental, outin the street, with my luggage... The guy at Hertz in ocranside blvd in oceanside ca could have had better customer service by going above and beyond to help someone that really needed help.
review from
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2,0
Extremely Bad Service
Pros: NOTHING
Cons: These guys RUINED my trip. They wouldn't look at my paperwork. Made me wait over an hour. Then in the end they tell me they gave my reserved car away to someone else!! This wasted over 3hrs of my time by detouring to get this car, and screwed up my entire trip to Arizona. What an unbelievable waste of time. The clerk was rude and inconsiderate. I hated everything about this company and this was my worst rental experience EVER.
review from
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7,6
Pros: Car was excellent
Cons: Longer wait time than usual for pickup. Only one person available at desk.
review from
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5,6
Hours for drop off and return are not as reserved!!
Pros: Staff was friendly. Car was clean.
Cons: Whoever allows the website to book cars needs to change things. When I arrived, I had to wait an hour for a car I booked three weeks in advance, because none were returned yet. Also, the website Allowed me to book A return time that was later than the storefront was open SO I HAD TO PAY FOR AN EXTRA DAY and return the car the next morning. The staff was very apologetic about these website glitches! And it wasn't their fault! Communication between the store and website needs to be cleared up! And buyer beware, your reservation is terribly flexible.
review from
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8,8
Pros: gas mileage was good
Cons: cruise control did not work
review from
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10,0
Pros: the girls that helped us with the pick up and delivery were great!
review from
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9,6
Quick
Pros: Nice car and the pick upand drop off was easy with a friendly staff.
review from
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10,0
Good
Pros: I got my car on time used it and returned it. Simple.
Cons: The guy was so talkative and I just wanted to return it.
review from
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2,0
Not good
Pros: There wasn't anything I liked about the experience of dealing with Hertz.
Cons: The service was poor at pick up and drop off. The was delivered dirty, inside and out. The car was delivered with less than a quarter tank of gas. The car had a terrible front end tire shake in the first ten miles. When I called the main number the only concern of the person had was the amount of gas it had if I exchanged it.
review from
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8,0
It was good and fast.
Pros: As a gold my reservation was already ready for me.
Cons: I am there gold member so it's fast and easy
review from
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8,8
Pros: gas mileage was good
Cons: cruise control did not work
review from
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10,0
Pros: the girls that helped us with the pick up and delivery were great!
review from
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9,6
Quick
Pros: Nice car and the pick upand drop off was easy with a friendly staff.
review from
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10,0
Good
Pros: I got my car on time used it and returned it. Simple.
Cons: The guy was so talkative and I just wanted to return it.
review from
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6,8
Cons: The agency is closed from noon on Saturday to Monday morning. Inconvenient compared to competitors.
review from
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7,6
Pros: Car was excellent
Cons: Longer wait time than usual for pickup. Only one person available at desk.
review from
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8,0
It was good and fast.
Pros: As a gold my reservation was already ready for me.
Cons: I am there gold member so it's fast and easy
review from
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4,0
Bad Customer Service
Cons: Service Rep. tried to charge extra cleaning fees becuase she assumed there had been a pet in my Car.
review from
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4,8
Pick up time was running late and Nothing they can do about it.
Pros: Pricing
Cons: Unable to pick up car after a fleight delay. The guy was inside, they were closed and there was nothing they could do for me. Called another Hertz location and the wanted to charge me double... no car rental, outin the street, with my luggage... The guy at Hertz in ocranside blvd in oceanside ca could have had better customer service by going above and beyond to help someone that really needed help.
review from
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2,0
Extremely Bad Service
Pros: NOTHING
Cons: These guys RUINED my trip. They wouldn't look at my paperwork. Made me wait over an hour. Then in the end they tell me they gave my reserved car away to someone else!! This wasted over 3hrs of my time by detouring to get this car, and screwed up my entire trip to Arizona. What an unbelievable waste of time. The clerk was rude and inconsiderate. I hated everything about this company and this was my worst rental experience EVER.
review from
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5,6
Hours for drop off and return are not as reserved!!
Pros: Staff was friendly. Car was clean.
Cons: Whoever allows the website to book cars needs to change things. When I arrived, I had to wait an hour for a car I booked three weeks in advance, because none were returned yet. Also, the website Allowed me to book A return time that was later than the storefront was open SO I HAD TO PAY FOR AN EXTRA DAY and return the car the next morning. The staff was very apologetic about these website glitches! And it wasn't their fault! Communication between the store and website needs to be cleared up! And buyer beware, your reservation is terribly flexible.
review from
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2,0
Not good
Pros: There wasn't anything I liked about the experience of dealing with Hertz.
Cons: The service was poor at pick up and drop off. The was delivered dirty, inside and out. The car was delivered with less than a quarter tank of gas. The car had a terrible front end tire shake in the first ten miles. When I called the main number the only concern of the person had was the amount of gas it had if I exchanged it.
review from
Other suppliers in Oceanside scored
Where can I find Hertz hire cars in Oceanside?
1816-c Oceanside Blvd., Hertz car hire
Address
1816-c Oceanside Blvd.Phone
+1 760 722 7031FAQs about hiring a car from Hertz in Oceanside
How many car hire locations does Hertz have in Oceanside?
Hertz has 1 car hire location in Oceanside. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes