Guest reviews
Overall rating
7,4
Good
Based on 4 090 reviews
Cleanliness
7,9
Comfort
8,0
Pick-up/Drop-off
7,5
Value for money
7,6
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
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car available
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airport location
great car
picked up the car
car was great
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great experience
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4,8
Pros: Staff not available. Not flexible to our needs. Had to wait and told us we did not have a reservation Then after about 20 min she said she found. Also said didnt have a car big enough, we walked thru the lot, many large vehicles available. Only needed car one day, tried to change order
Cons: Better training and flexibility
review from
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10,0
Pros: Yes
Cons: Our van was awesome.no issues
review from
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3,6
Cons: Pre pay gas wasn’t explained and we ended up spending too much for half a tank
review from
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9,6
Pros: Staff was friendly and courteous. Very easy drop off. Polite shuttle drivers. Apple Car play, 1st time using a vehicle with it and it was a great feature.
Cons: We had a Chevy Equinox. Esthetically the car was nice and this is NOT a complaint against Hertz, but against Chevy. The vehicle brakes are not good at all, NOT a maintenance issue. I would definitely use Hertz again just not a Chevy Equinox.
review from
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9,2
Cons: Shuttle from/to airport terminal was fine and efficient, but office in terminal would be preferred
review from
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7,6
Pros: Vehicle was very clean
Cons: Slow slow slow to get vehicle. Big price difference they tried to charge us. Tried to get retired military rates and she had hard time putting in info. So late at night we just wanted to go so they never gave us military rates. Disappointing for sure. Also we r from Canada and vehicle did not have navigation. So we had to using roaming to get where we were going. Big disappointment for sure.
review from
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10,0
Nissan Altima was a pleasure to drive.
Pros: Nissan Altima's seats were super comfortable. The back up camera was great. The Bluetooth audio system worked seamlessly.
Cons: Windshield wipers were noisy and left streaks . A rental car in Kauai should have way better wipers since it rains frequently there
review from
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8,0
Good service for a fair price
Pros: Clean car, friendly service, quick shuttle
Cons: Long line for pickup
review from
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2,0
Never use Herz again.
Pros: nice stuff
Cons: I already paid all my fee online but I still got charged extra almost 200 dollars when I return my car. I thought I paid my insurance online already but there’s some extra insurance. Make sure before you sign your contract. They didn’t explain to you. If you signed you need to pay they.
review from
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2,8
Vehicle lot more expensive to rent and of crappy quality
Cons: This was my first experience to rent from Hertz. With the odometer reading of 34,000+ miles, the vehicle's condition (Nissan Quest) was crappy. Exterior had scratch marks on all sides. Interior was of low quality and almost totally worn out. Whatever engineering features were in the vehicle, they were old. The vehicle was lot more expensive to rent than a comparable Chrysler mini van which our friends had rented at the same time from the Budget location next door. The additional driver fee was not clarified at the time of booking and was also much higher (30%) than Budget. Pick up and drop off service was nothing extra-ordinary. Therefore this rental was not a good value for money and I will not rent from Hertz ever again.
review from
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7,6
Our Hawaii rental
Pros: Vehicle was clean and in good condition. Drop off was quick and easy.
Cons: Pick up of vehicle was a long wait. Shuttle driver to airport, after vehicle return was not very helpful or friendly.
review from
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8,0
Pros: Prepaid so received a good rate.
Cons: Had to wait about 30 minutes to get car. Car was pretty scratched up. Right rear window didn't go up all the way without pulling it by hand.
review from
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10,0
Pros: Yes
Cons: Our van was awesome.no issues
review from
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9,6
Pros: Staff was friendly and courteous. Very easy drop off. Polite shuttle drivers. Apple Car play, 1st time using a vehicle with it and it was a great feature.
Cons: We had a Chevy Equinox. Esthetically the car was nice and this is NOT a complaint against Hertz, but against Chevy. The vehicle brakes are not good at all, NOT a maintenance issue. I would definitely use Hertz again just not a Chevy Equinox.
review from
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9,2
Cons: Shuttle from/to airport terminal was fine and efficient, but office in terminal would be preferred
review from
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10,0
Nissan Altima was a pleasure to drive.
Pros: Nissan Altima's seats were super comfortable. The back up camera was great. The Bluetooth audio system worked seamlessly.
Cons: Windshield wipers were noisy and left streaks . A rental car in Kauai should have way better wipers since it rains frequently there
review from
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7,6
Pros: Vehicle was very clean
Cons: Slow slow slow to get vehicle. Big price difference they tried to charge us. Tried to get retired military rates and she had hard time putting in info. So late at night we just wanted to go so they never gave us military rates. Disappointing for sure. Also we r from Canada and vehicle did not have navigation. So we had to using roaming to get where we were going. Big disappointment for sure.
review from
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8,0
Good service for a fair price
Pros: Clean car, friendly service, quick shuttle
Cons: Long line for pickup
review from
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7,6
Our Hawaii rental
Pros: Vehicle was clean and in good condition. Drop off was quick and easy.
Cons: Pick up of vehicle was a long wait. Shuttle driver to airport, after vehicle return was not very helpful or friendly.
review from
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8,0
Pros: Prepaid so received a good rate.
Cons: Had to wait about 30 minutes to get car. Car was pretty scratched up. Right rear window didn't go up all the way without pulling it by hand.
review from
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4,8
Pros: Staff not available. Not flexible to our needs. Had to wait and told us we did not have a reservation Then after about 20 min she said she found. Also said didnt have a car big enough, we walked thru the lot, many large vehicles available. Only needed car one day, tried to change order
Cons: Better training and flexibility
review from
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3,6
Cons: Pre pay gas wasn’t explained and we ended up spending too much for half a tank
review from
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2,0
Never use Herz again.
Pros: nice stuff
Cons: I already paid all my fee online but I still got charged extra almost 200 dollars when I return my car. I thought I paid my insurance online already but there’s some extra insurance. Make sure before you sign your contract. They didn’t explain to you. If you signed you need to pay they.
review from
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2,8
Vehicle lot more expensive to rent and of crappy quality
Cons: This was my first experience to rent from Hertz. With the odometer reading of 34,000+ miles, the vehicle's condition (Nissan Quest) was crappy. Exterior had scratch marks on all sides. Interior was of low quality and almost totally worn out. Whatever engineering features were in the vehicle, they were old. The vehicle was lot more expensive to rent than a comparable Chrysler mini van which our friends had rented at the same time from the Budget location next door. The additional driver fee was not clarified at the time of booking and was also much higher (30%) than Budget. Pick up and drop off service was nothing extra-ordinary. Therefore this rental was not a good value for money and I will not rent from Hertz ever again.
review from
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Where can I find Hertz hire cars in Lihue?
3250 Hoolimalima Pl, Hertz car hire
Address
3250 Hoolimalima PlPhone
+1 808 245 3356FAQs about hiring a car from Hertz in Lihue
How many car hire locations does Hertz have in Lihue?
Hertz has 1 car hire location in Lihue. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Lihue Airport (LIH)?
Yes
Does Hertz offer shuttle or airport pick-up services from Lihue Airport (LIH)?
Yes