Book Hertz hire cars in Lihue

Reviews for Hertz in Lihue

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Excellent

12

Good

3

Okay

3

Mediocre

5

Poor

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car was cleanlocation was closed

pick up the carwrong location

rented a cargreat experience

car availablecredit card

pick up and dropcar was dirty

friendly staffnever rent

customer service

10.0

Pros:Great serviceReviewed Dec 11 2020

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2.0

Cons:Worst rental location one can imagine, terrible customer service, they charged me for two days instead of one and i spent hours resolving it.Reviewed Nov 17 2020

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2.8

Cons:They didn't honor my three $100 e certificates. And told me I needed to go back to the original Source where I rented the car which was a Hertz certified rental website. Never seen so much b******* and finger-pointing. I called her 800 number, and they told me to just show my certificates at the rental counter and I would be credited through the $300. The rental counter was clueless rude and would not give me credit for the certificates. Now I'm out $300. However I will be reversing the charges on my American Express credit card and get my money back from Hertz.Reviewed Jan 28 2018

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7.2

Hertz HQ Gave Bad Advice!!!Pros:I booked and prepaid for the car over two months ahead of time since I knew it would be a holiday weekend. A week before the trip I called to ask about changing the pick-up time to a couple hours earlier than the initial booking. The local office I spoke to in Hawaii said that because the reservation was prepaid, they couldn't adjust it but they could make a note and that they reserve the car for the whole day anyway so it shouldn't be a problem but they advised me to call and speak to the Hertz mainland office. After calling the company line back a second time by navigating the menu to get connected to a customer service rep in the mainland office and waiting quite a few minutes until someone was available, I was helped by a kind and cheerful Hertz employee who told e that they could change the pick-up time and when I asked, they said that the change in pick-up time the same day would not change the cost at all. I had a question, they had a polite answer. Everything was going to work out just fine, or so it seemed...Cons:...when I got to the Lihue Airport Hertz location to pick up the car, things moved along smoothly until I saw the estimated balance due, which was about $50 more than the email confirmation with the prepaid reservation information showed. I asked why the cost was different and showed my email receipt and the Hertz employee said that I would be charged for an extra day because I was picking up the car early. I explained that I talked to someone in the corporate office the week before, who said that picking up the car at 10:30am instead of 5pm the same day wouldn't change my cost. Long story short, the employee who I talked to at the corporate office gave me false information about my reservation and the costs. It's frustrating that I spent about an hour total on the phone the week before the trip trying to get my question answered and then finding out that I was mininformed. Hertz needs to make sure their corporafe customer service and local office reps are on the same page. :(Reviewed May 31 2017

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8.0

Pros:Staff was friendly and the drop off was very easy.Cons:There was a pretty long wait to get my car.Reviewed Nov 26 2020

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2.4

Pros:Dropping the car off went smoothly.Cons:Check in took over an hour. Car was filthy inside and out with stained seats and a broken grill. While it had a COVID Clean sticker on it, the inside was filthy. No way had it been cleaned. We will not use Hertz again.Reviewed Nov 9 2020

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2.8

Vehicle lot more expensive to rent and of crappy qualityCons:This was my first experience to rent from Hertz. With the odometer reading of 34,000+ miles, the vehicle's condition (Nissan Quest) was crappy. Exterior had scratch marks on all sides. Interior was of low quality and almost totally worn out. Whatever engineering features were in the vehicle, they were old. The vehicle was lot more expensive to rent than a comparable Chrysler mini van which our friends had rented at the same time from the Budget location next door. The additional driver fee was not clarified at the time of booking and was also much higher (30%) than Budget. Pick up and drop off service was nothing extra-ordinary. Therefore this rental was not a good value for money and I will not rent from Hertz ever again.Reviewed Oct 5 2018

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3.2

Pros:The car was comfortable.Cons:There is not enough help in the rental office. Not sure the car given was equal or better than the level we choose. Car was not clean outside and had lots of "questionable" marks, scrapes, dents etc. that I wanted to be sure would not would not be reported against me and took extra time to resolve due to only 2 people working the counter. During the rental process online it is not clear that it would only be for 1 driver when we tried to add additional drives once they arrived, they wanted $15 or $30 more per day to add another driver. EXTREMELY ridiculous amount. Besides on Oahu the car rental was considerable cheaper (about $40) and was for 3 drivers! Not a happy experience. Would not repeat this experience with Kayak or Hertz.Reviewed Mar 26 2017

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10.0

Pros:Maintained covid safety standards, was an easy pick up and drop off, car was ready and no waitingCons:nothingReviewed Apr 13 2021

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6.0

Cons:Not enough staff at check in and drop off.Reviewed Apr 28 2021

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4.0

Pros:The pricing was good. The ease of getting into the car and driving out of the rental car center was easy. The drop-off was easy.Cons:The upgrade options were SIGNIFICANTLY more expensive - but that's ok for the most part since I got what I wanted. What was most unfortunate was that I was not allowed to link this reservation with Hertz through Kayak to my Hertz Gold account. As an added result, we were not able to add an extra driver without asking to pay an extra $18 or so per day. There didn't seem to be a lot of care or concern about our experience with regard to this.Reviewed Apr 26 2021

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8.0

Pros:Staff was friendly and pick-up/drop off was easy.Cons:The car was dirty and smelled weird.Reviewed Apr 24 2021

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• What is the most popular car hire from Hertz in Lihue?

  Full-size (Chevrolet Malibu or similar) is the most frequently booked car hire type from Hertz in Lihue.

• How many car hire locations does Hertz have in Lihue?

  Hertz has 1 car hire location in Lihue. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Lihue airport (LIH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes