Book Hertz hire cars in Lihue

Reviews for Hertz in Lihue

Recent reviews

Traveller rating

Excellent

29

Good

18

Okay

21

Mediocre

19

Poor

0

Find reviews that mention:

car was cleangreat experience

pick up the carlocation was closed

car availablewrong location

rented a carcar was dirty

friendly staffcredit card

customer servicenever rent

pick up and drop

8.0

The rental location is really convenient if you are staying at Kauai Beach Resort, because that is where the rental office is located. We found this rental location on Kayak and thought it was located at the airport in Lihue. Luckily for us, we were staying at the KBR. We did have to take a $20 dollar cab each way. So the deals that were close in price (less than the $40 difference in Airport location vs off-site), are the ones we would have chosen.Reviewed Nov 19 2022

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8.0

Beams on the car were weak! Footbreak was oldfashioned.Reviewed Nov 18 2022

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4.0

Car was picked up at a resort located 3 miles from airport--Hertz office, but no transportation was provided. We had to pay to get there. $44 each way (3-miles from LIH) or pay $150 drop-off fee. This was not disclosed at time of online reservation. Car was not clean and seemed old. Did not have opportunity to discuss with rental rep. as they were busy with another customer. Additional fees/taxes were added, even though this was a PRE-PAID rental that INCLUDED TAXES.Reviewed Nov 7 2022

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4.0

Like: Nothing. The one person there was not helpful in any way!Reviewed Nov 2 2022

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2.0

I have never been assigned such an old and poorly maintained car. The car was out of windshield washer fluid which turned to be not safe when we happened to need it. I was expecting a better car from a tier1 car rental company like Hertz, very disappointing.Reviewed Oct 24 2022

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10.0

Carpet could have been a bit cleanerReviewed Sep 22 2022

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10.0

Need to clean their cars a bit better as inside of windshield was filthy. But they did upgrade me at no extra cost which was nice!Reviewed Jul 25 2022

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8.0

Very nice counter lady , but there was only one….many people in line , had to wait about 30 minutes to do paperwork before pickup….Kauai that’s why , but still……Reviewed Jul 10 2022

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2.0

My rental experience in Kauai was very poor, in stark contrast to a very positive experience I had with Hertz in Maui. We paid more in Kauai for less rental days and received a much more inferior vehicle. It was six years old, had no car play, and was covered in dings and some rust. But the worst part was the customer service. The rep wasn’t friendly at all. She added charges to our rental for roadside service and insurance, even though I didn’t agree to them. When it came to roadside service, she asked do you want the “Good,” “Better,” or “Best” package? She never said I could choose none of the three. Then I had to sign the credit card terminal before seeing what I was agreeing to. It was only after signing that she gave me the itemized rental agreement. I complained about the charges to someone else, and they eventually removed them. But the rep who helped me this time was also rude and even condescending. She asked me why I agreed to the charges if I didn’t want them, even though I already told her I didn’t agree to them. Then she told me, “you need to read the contract before you sign.” As I mentioned earlier, the credit card terminal they have you sign doesn’t show or itemize what you’re agreeing to. Bottom line: I would NOT rent from this Hertz location again.Reviewed Jul 8 2022

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10.0

Exceptional visit! Helpful staff. Quick and easy booking, pickup, and drop-off!Reviewed Jun 23 2022

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6.0

It took too long waiting inline to pick up the car.Reviewed Mar 12 2022

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2.0

My car broke down in a very dangerous highway and they took a while to get me transportion. No fees waived or anything at least for the inconvenience. Really messed with my vacation!Reviewed Jan 26 2022

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• What is the most popular car hire from Hertz in Lihue?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Lihue.

• How many car hire locations does Hertz have in Lihue?

  Hertz has 2 hire locations in Lihue. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Lihue airport (LIH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes