Book Hertz car hires in Lihue

Pros: Staff not available. Not flexible to our needs. Had to wait and told us we did not have a reservation Then after about 20 min she said she found. Also said didnt have a car big enough, we walked thru the lot, many large vehicles available. Only needed car one day, tried to change order

Cons: Better training and flexibility

Cons: Pre pay gas wasn’t explained and we ended up spending too much for half a tank

Never use Herz again.

Pros: nice stuff

Cons: I already paid all my fee online but I still got charged extra almost 200 dollars when I return my car. I thought I paid my insurance online already but there’s some extra insurance. Make sure before you sign your contract. They didn’t explain to you. If you signed you need to pay they.

Vehicle lot more expensive to rent and of crappy quality

Cons: This was my first experience to rent from Hertz. With the odometer reading of 34,000+ miles, the vehicle's condition (Nissan Quest) was crappy. Exterior had scratch marks on all sides. Interior was of low quality and almost totally worn out. Whatever engineering features were in the vehicle, they were old. The vehicle was lot more expensive to rent than a comparable Chrysler mini van which our friends had rented at the same time from the Budget location next door. The additional driver fee was not clarified at the time of booking and was also much higher (30%) than Budget. Pick up and drop off service was nothing extra-ordinary. Therefore this rental was not a good value for money and I will not rent from Hertz ever again.