Cons: I was unable to use the reservation due to covid restrictions with the state of Hawaii. No refund was received, which was not appropriate since I was legally unable to use the reservation. I will not use your service again due to this lack of understanding. Profiting from services not being legally able to use is unacceptable and your company should be embarrassed by this practice.
Pros: Felt very clean
Cons: Staff was rude and price gouged us when Covid flight changes forced us to extend our rental.
Pros: The customer service by manager Michael at LIH airport. Really attentive and excellent
Pros: Great service. We had a few issues with the car, found a couple of spiders on entry and a lot of ants in the back seat the following morning. We took the car back, and the manager was more than happy to switch the car for us and give us an upgrade. 2 days later, we had a flat tire and had to switch the tire for the spare. Upon the return of the car, we mentioned what had happened to us and the manager was more than understanding and compensated us for the car trouble. We will be back to Kauai and rent from Dollar again! Thank you for the wonderful service, Michael!
Cons: Wanted to charge a cancellation fee during COVID 19. Spoke with numerous agents to get this fee waived. Unbelievably scummy.
Pros: Easy pick up and drop off. Staff was very friendly and helpful with travel information.
Pros: Drop off staff was nice.
Cons: Pick up shuttle driver was obnoxious and rude. Annoyed he was not tipped and was rude about it. When picked up car, was charged nearly 3x the rate and only corrected because noticed by us and not by staff.
Pros: Staff was friendly.
Cons: Kayak needs to be more transparent with travelers, information and prices. Very disappointed.
Cons: The inside of the vehicle was filthy.
Pros: Quick and easy transaction
Pros: Easy and cheap thanks
Cons: Not much
Pros: Rental office was close to airport. The return was fairly easy.
Cons: Had to wait a half hour to get my car. They had just washed it and it was delivered soaking wet. He car was very shabby and dented with stained seats.
Dollar has 2 car hire locations in Lihue. Take a look at our Dollar hire location map to find the best car hires near you.