Book Hertz hire cars in Lexington

Reviews for Hertz in Lexington

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pick up the carlocation was closed

car was cleanfriendly staff

car availablegreat experience

rented a carcustomer service

pick up and dropcredit card

wrong locationnever rent

4.0

DisappointedCons:I was handed a receipt when I walked up to the counter. I asked the guy what the additional charges were. First one was for insurance so I asked if my insurance covered this and he said yes so why would I pay extra?!?! Then the other charge was for road side service that you offer in the cost of the rental so again why would anybody purchase this and not sure why you guys try to scam this charge to your customers. I didn't want either of these charges but on my way home I was emailed a receipt with the extra insurance charge...I called your 800 number and of course was connected to a very rude lady (don't remember her name) after 30 minutes on the phone and getting no where, my daughter called and got a polite gentleman who suggested we call the place I picked the car up from....reluctantly I did...was told i waited to long. So I called the 800 number again and was told I had to wait till I returned the car to get the charge taken off. I called as soon as I returned the car and that lady said she say all that was going on and that I should receive my credit in 7-10 days. I'm still waiting and to be honest, not sure I will use Hertz again.Reviewed Oct 29 2017

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9.6

Pros:Van was almost new and in great shape. Easy pick up experience and quick drop offCons:Put some sort of sign visible from street at San Diego drop off. Took me quite some time to find the office, unlike in Lexington.Reviewed Jul 19 2020

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7.6

Pros:The staff was very polite and helpful. The pickup and drop off was very easy.Cons:The car we rented had been smoked in. I should have asked for a different car.Reviewed Aug 24 2020

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2.0

Cons:They didn't have a car available and my ride had already leftReviewed Mar 18 2021

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2.0

Worst Experience Ever With Rental CompanyPros:The price.Cons:we reserved our car through this site, which eventually went through priceline. we paid for our car when we reserved it. two weeks later, we go to pick up the car at 6pm, the scheduled pick up time on our itinerary, and the location we had selected was closed. Their store hours had them closing at 6pm, the same time as our pickup time. i call Hertz to get it sorted out and asked for a similar car at a different location 4 miles from where i had reserved this pickup. long story short, they say they cannot honor the price of the original reservation at the other location and the new price at the other location will be 500$ plus as opposed to the 190$ we had already paid for our original reservation. after 5 calls and countless transfers, and re-explaining the situation to each new person who spoke with us, we were eventually told there is nothing they can do about it and offered a refund for the original reservation. we didn't lose any money, but we lost several hours on the phone and ended up having to drive our own car for the 1700 mile trip. I've never been more frustrated with a service as I was with Hertz. I'll never rent from them again.Reviewed Jun 15 2018

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2.0

Cons:They called ten minutes before our reservation and said they do not have any carsReviewed Mar 24 2021

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2.0

I ended up not picking up the car because of some miscommunicationCons:Initially, I had booked the car for Lexington, KY. Discovered that the flight was out of Cincinnati, OH. Called in to Hertz to switch. They did, but did not change email. I received an email 2 days before the flight stating that my reservation was for Lexington. I had to call again and they said that they had no vehicles in Cincinnati. I had to book last minute with another agency. When I got in the air to go to Cincinnati, received another email stating that my reservation was for Cincinnati. I had to cancel that one while landing in Cincinnati. I was quite frustrated that they had not sent me a confirmation that I had another reservation created for Cincinnati. Poor communication overall by Hertz.Reviewed Oct 23 2017

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5.2

Not happy with the pick up experiencePros:The drop off. Pretty simple. Cheerful lady. Made us feel home. Clean car.Cons:Pick up experience was horrible. Not a single smile on the rep's face. absolute single word responses. gave us terrible choice of cars.(not her fault...I guess that's what she had). We wanted to look at the car before we rented it, gave us the wrong location. The car was not even present in all the line. Shen then gave us a decent car. I am still wondering why she did that and why she did not even offer the car she gave us the first time I asked if she had more choices??. Terrible experience. First terrible experience with Hertz. Never had this. I have rented from Hertz before..some of them luxury cars..never had this sort of experience. I liked hertz because they do charge premium money but I get premium service too. Guess I was wrong...Reviewed May 23 2017

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2.0

Cons:The staff did not honor my reservation. Ruining my trip, they waited until pickup time to let me know that they had no cars available and that if a car were to become available that they would not honor my booking price.Reviewed May 19 2021

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2.0

Pros:The staff was friendly, but said the car was full of gas and it was Empty. Called and asked what to do and they said fill it. We did and then returned the car half full. We expected to get a refund for the gas we did not use, butReviewed Jul 1 2021

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8.0

Pros:Nice vehicle; efficient setup, pickup, and return.Cons:Minor but annoying mechanical issue (ratting noise).Reviewed May 25 2021

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4.0

Cons:I was not informed of all the additional fees until I got there. There were several cars in the same class and they gave me the worst one it seemed they had and asked if it was ok. What could I have said ? No that car is not what I want? I just went on with what they gave me. I was disappointed in the car I had to drive for a week and what I had to pay for it plus the additional fees!Reviewed Mar 24 2017

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• What is the most popular car hire from Hertz in Lexington?

  Premium (Nissan Maxima or similar) is the most frequently booked car hire type from Hertz in Lexington.

• How many car hire locations does Hertz have in Lexington?

  Hertz has 3 car hire locations in Lexington. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Blue Grass airport (LEX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Blue Grass airport (LEX)?

  Yes