2.0
There was no shuttle, they have moved on site and no one was there when I landed. This stranded me in Cincinnati.Reviewed Jul 31 2025
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8.0
The only thing is, I find the process at the desk a little bit tediousReviewed Jun 13 2025
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6.0
Staff was neither friendly nor paying attention. Hidden fees pumped up the total price. Location is ideal from where I live. That s the only reason to come back.Reviewed May 13 2025
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2.0
Did not get the rental due to the unruly Hertz worker at the location. Refund requestedReviewed Mar 10 2024
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10.0
Service was great!!! Agent was very polite and efficient!Reviewed Nov 9 2023
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4.0
Shoulda gone with enterpriseReviewed Oct 12 2023
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4.0
Upon getting vehicle. Upon starting vehicle, it flashed a message that back tire treading low, needs Maintenace or checked. I asked the gentleman working about it at the exit. He said don't worry about it. 'You should be OK' didn't sound promising. So, I asked the supervisor on duty, he said let's switch your vehicle out. Then, upon turning in the vehicle, the scan person was out to lunch, although 3 able bodies sitting and or standing there said just leave the key in the car and when she gets back from lunch, we will make sure to let her know to scan your vehicle back and email you a receipt. Been over 14 hours since that occurred still no receipt. Concerning that 3 employees can sit and aren't crossed train to scan a vehicle in. Doesn't make sense to me. This is a very sad situation at CVG airport.Reviewed Oct 7 2023
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4.0
They charge me $20 for gas when I returned the tank over full.Reviewed Nov 21 2022
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2.0
I felt tricked. I thought I was booking to pick up the car from the Cincinnatti airport, but instead it was in downtown Cincinnatti. Very tricky and deceiptful on your end.Reviewed Nov 18 2022
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2.0
Hertz didn’t bother to contact me until less than 24 hours prior to pickup to inform me that they couldn’t rent a car to me. My husband reserved the car and used his CC. I tried to use MY debit card and was told Hertz didn’t accept debit cards. ?? When I tried to cancel the reservation with Hertz I was directed to another number to call 🙄 I will not use Hertz again.Reviewed Oct 24 2022
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2.0
The website indicated I could pick it up in Cincinnati when I googled "Airport Pickup". The address was nowhere near the airport, and I ended up cancelling the reservation. It is lucky that the woman from the rental agency called me to tell me they were not open on Sunday, which was my first clue this was NOT at the airport! Very misleading on KAYAK's part!Reviewed Oct 17 2022
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2.0
I requested to pick up a car at the Cincinatti aiport and Kayak sent me to a Hertz that was not even at the airport. I never made it to pick up my car because my flight was delayed by 30 min and by the time I got to the Hertz counter at the airport and figured out my reservation was not at the airport it was 6:03pm and the place where my reservation was had closed at 6pm. The Hertz at the airport had no cars available and neither did any other vendor. None of them could help me in person, I had to do everything online and when the Hertz company finally said I could take a van it was going to be $388 for less than 24 hours. My original reservation was for $46 that I would like a refund on. Due to this confusion and Kayak choosing a rental place that was not at the airport and closed early for my flight time (Kayak asked for my flight information) I had to pay for a $109 Uber to Lexington and an $80 cab back from Lexington. I thought I was going to spend $46 and now I've spent $235 because of your poor program. I have never been to Cincinatti, how on earth would I know the rental car reservation was not at the airport when that is what I searched.....Reviewed Oct 5 2022
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