Guest reviews
Overall rating
7,8
Good
Based on 9 reviews
Cleanliness
7,3
Comfort
7,7
Pick-up/Drop-off
8,4
Value for money
8,0
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
4
1
0
1
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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7,2
Pros: Mike was great, he called prior and the process was fast
Cons: The minivan was clean of trash but very dirty. The windows were so dirty making it ready hard to drive at night and in the rain.
review from
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10,0
Pros: The lady at Auburn was very professional and helpful in getting us our vehicle. The Impala was just awesome. We drove over 4000 miles in 10 days. The car performance was excellent. And we traveled in great comfort. The staff at SAN were professional and thorough. All in all, this was a great experience with Hertz
review from
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10,0
Pros: The car was comfortable. Pickup and drop off went well.
Cons: Would have loved to receive a copy of all documents by email. Pick up, drop off, toll charges.
review from
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10,0
Great office
Pros: Helpful staff. Benjamin was awesome. Auburn ma location.
Cons: Intermittent wipers did not work well at all. Otherwise, great SUV. comfortable ride, v8 engine powerful p hills with lots o people and cargo.
review from
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2,0
Cons: I needed to cancel my reservation two weeks before the rental date and they charged me a $50 cancellation fee! Total bullshit! I will never use hertz or kayak again.
review from
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4,0
Pros: car was clean and was available on time, the Clark was very helpful.
Cons: your were advertising for Toyota SUV but delivered a cheap Hyundai. More significantly, I rented the car in good faith for 16 days (4/29 to 4/14), but because of changed circumstances beyond my control due to a family emergency I had returned it after only 5 days. I was appalled to learn that because it was booked and paid for on line (is there other ways of renting cars these days!!!) I was deprived a legitimate reimbursement for the 11 day early return of the vehicle. I have been renting with HERTZ. for 5 decades and am truly disappointment - shame on you HERTZ!! Saul Tzipori 869 Main street Shrewsbury 01545
review from
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9,6
Great car for the money, no issues at all.
Pros: The first car offered was not very comfortable and they agent kindly helped us get another one that met all expectations.
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