Find reviews that mention:
2.0
Pros:There was no car for me which I had already paid for and the service was very bad.Cons:They had no car for me which I paid for and I got in a very situation because of them. Very bad and never going to rent from ever again.Reviewed Sep 29 2020
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7.2
Pros:Mike was great, he called prior and the process was fastCons:The minivan was clean of trash but very dirty. The windows were so dirty making it ready hard to drive at night and in the rain.Reviewed Mar 22 2020
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10.0
Pros:The lady at Auburn was very professional and helpful in getting us our vehicle. The Impala was just awesome. We drove over 4000 miles in 10 days. The car performance was excellent. And we traveled in great comfort. The staff at SAN were professional and thorough. All in all, this was a great experience with HertzReviewed Jan 6 2020
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6.8
Pros:The staff wasn't friendly the car was not ready. But the drop of was very easy.Reviewed Jun 28 2019
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9.6
Pros:Very friendly and efficient staff members; easy to pick up and drop off.Cons:Slightly better job vacuuming before I picked up car, but nothing major.Reviewed May 15 2019
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10.0
Pros:The car was comfortable. Pickup and drop off went well.Cons:Would have loved to receive a copy of all documents by email. Pick up, drop off, toll charges.Reviewed Mar 1 2019
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10.0
Great officePros:Helpful staff. Benjamin was awesome. Auburn ma location.Cons:Intermittent wipers did not work well at all. Otherwise, great SUV. comfortable ride, v8 engine powerful p hills with lots o people and cargo.Reviewed May 8 2018
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2.4
I could not afford the rental and I was left stranded. I was not awarePros:I did not like the fact that I was charged for the rental that I could not use because I did not have a depositReviewed Mar 25 2018
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8.0
Good price for a decent carPros:The car was clean and the price was very fairCons:We left something in the car and due to weather we could not get in touch with anybody until 36 hours later. Not necessarily Hertz fault but was nerve racking. It would have been nice if the store manager could be reached through the main number for some reassurance.Reviewed Jan 9 2018
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10.0
Cons:A+Reviewed Nov 14 2017
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4.4
Way overcharged thanks to Kayak reservation system...Pros:Staff at chosen location was friendly & pleasant.Cons:Prepaid for 2 day rental on Kayak, but ended up only needing it for one day. However, the charge wasn't adjusted whatsoever, meaning I paid literally twice as much as I should have. ($112 for ONE day?!) What's more, the employees I dealt with at pickup/drop-off had NO answers or ways to fix it. Due to this ridiculous error, I will not be using (nor recommending) Kayak again in the future.Reviewed Nov 7 2017
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2.0
Cons:I didn't like the accident that I got into that forced me to rent a car. It was very inconvenient, as now I have no legs and cannot drive a car at all.Reviewed Oct 21 2017
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