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2 locations in Auburn
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Reviews
7,2 Good
Mar 2020
Pros:
Mike was great, he called prior and the process was fastCons:
The minivan was clean of trash but very dirty. The windows were so dirty making it ready hard to drive at night and in the rain.10,0 Wonderful
Jan 2020
Pros:
The lady at Auburn was very professional and helpful in getting us our vehicle. The Impala was just awesome. We drove over 4000 miles in 10 days. The car performance was excellent. And we traveled in great comfort. The staff at SAN were professional and thorough. All in all, this was a great experience with Hertz10,0 Wonderful
Mar 2019
Pros:
The car was comfortable. Pickup and drop off went well.Cons:
Would have loved to receive a copy of all documents by email. Pick up, drop off, toll charges.10,0 Wonderful
May 2018
Pros:
Helpful staff. Benjamin was awesome. Auburn ma location.Cons:
Intermittent wipers did not work well at all. Otherwise, great SUV. comfortable ride, v8 engine powerful p hills with lots o people and cargo.2,0 Poor
Jul 2017
Cons:
I needed to cancel my reservation two weeks before the rental date and they charged me a $50 cancellation fee! Total bullshit! I will never use hertz or kayak again.4,0 Mediocre
Apr 2017
Pros:
car was clean and was available on time, the Clark was very helpful.Cons:
your were advertising for Toyota SUV but delivered a cheap Hyundai. More significantly, I rented the car in good faith for 16 days (4/29 to 4/14), but because of changed circumstances beyond my control due to a family emergency I had returned it after only 5 days. I was appalled to learn that because it was booked and paid for on line (is there other ways of renting cars these days!!!) I was deprived a legitimate reimbursement for the 11 day early return of the vehicle. I have been renting with HERTZ. for 5 decades and am truly disappointment - shame on you HERTZ!! Saul Tzipori 869 Main street Shrewsbury 015454 locations in Auburn
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8,0 Very Good
Sep 2020
Pros:
Friendly and accommodating staff.Cons:
I don’t know if there’s a way to incentivize other renters not to smoke in the cars. That was an issue that came up for me.10,0 Wonderful
Jun 2020
Pros:
Aron the manager is an amazing manager.Cons:
NA4,8 Mediocre
Nov 2019
Pros:
The staff at the Gold Star Blvd location was excellent, drop off was easy.Cons:
I had a reservation for an SUV, but they didn't have one. Stuck with a minivan, had to exchange it at a different location the next day.8,4 Very Good
Jun 2017
Pros:
Staff was polite They answered all my questionsCons:
the car was not very clean. It smells smoke.8,0 Very Good
May 2017
Pros:
The cleanliness and comfort of the car. I didn't feel like I drove such a long journey. It was very comfortable.9,6 Wonderful
Mar 2017
Pros:
I was late for my reservation so they assumed I wasn't coming and thus gave away my car. However, they got me a new car and upgraded me for the inconvenience so it wasn't too bad. Maybe next time just shoot the customer a phone call to make sure they're not coming.One location in Auburn
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2,0 Poor
Nov 2018
Cons:
Terrible dropoff service8,0 Very Good
Jul 2016
Pros:
car, easy of drop offCons:
wait to pick-up, having the "needs maintenance" message appear.10,0 Wonderful
Aug 2022
10,0 Wonderful
May 2022
7,9 Good
Sep 2021
2 locations in Auburn
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Reviews
2,0 Poor
Jul 2019
Pros:
Nothing - I was unable to make the rental because the hours of the rental car location were a lie.Cons:
The online hours listed for Budget Car Rental say it is open until 7 pm. However, when I arrived at 4 pm, there were no employees there. I waited for an hour, but no one showed up. I called the location, & it said "all of our employees are busy" - the store hours are a lie.8,4 Very Good
Jun 2019
Pros:
Easy pick up, nice car.Cons:
There was no one at the counter mid-afternoon to receive my car. I waited for 20 minutes and then left my Budget key in the dropbox even though the box was only marked for Avis, not Budget.4,0 Mediocre
Oct 2018
Pros:
Ease of dropping off the car. Simply pulled into the lot adjacent to the terminal, parked, and dropped keys at counter.Cons:
The agent’s attitude when I mentioned that I was expecting a discount for returning the vehicle with more gasoline then when I picked it up. He immediately said that was not possible; even though, I was told differently by a Budget representative when I called the company’s customer service line earlier in the day. He also did not seem interested in my concerns regarding the cleanliness of the vehicle I noticed shortly after picking up the vehicle.2,0 Poor
Aug 2018
Pros:
NothingCons:
The car given to me had very bad brakes and I was unable to drive the car. I took it back the next morning and they refused to give me a full refund for the car. It wasn't even the car I had intended to rent! The service was horrible at the counter and they didn't even have the car I wanted to rent. The customer sevice with Budget has been awful. I am still fighting to get my refund for the one day I did not even drive the car!!!9,2 Wonderful
Nov 2017
Cons:
N/A2,0 Poor
Aug 2017
Cons:
The car we ordered was not there. We were given a car that was smaller and smelled very badly of smoke. Called everyday to replace it and budget never had a replacement.Most popular car type | Standard |
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