Hangzhou hotels

Cons: We stayed in a suite on 23/F, the 2 control panels for air conditioning were totally a "joke". The hotel wanted to cut cost, they never turned on the compressor, the whole suite was so hot even at night. The worst thing was their staff pretended to be in good service and kept on telling the customers that they would report to the engineering department to switch on the system. But; of course, nothing happened and the suite was still so hot after quite a number of phone calls and actual site visits. When we called to the Front Desk to complain about the long time poor ventilation, they admitted that hotel didn't turn on the air conditioning system. It is absolutely ridiculous for a hotel which charge for such a high rate but not providing basic living environment to customers.

Pros: Staff very friendly, and welcoming. Room kept in clean and tidy daily. Every evening treat left in room

Pros: Clean

Cons: Stayed in non-smoking room but still can smell the smoke

Pros: This Hotel went far, far past my expectations. It is an absolutely beautiful Hotel and it was lacking for nothing. I would definitely stay at this Hotel again and you couldn't ask for a better value.

Cons: I wish a few more people would speak English but that is pretty much consistent through-out China unless your in Hong Kong. That is the only thing I didn't like but that has nothing to do with the Hotel.

Pros: Everything was great, as usual

Cons: Nothing

Pros: Great hotel

Cons: It is a little problematic to order room service because of the language barrier

Pros: Comfortable beds and room , good breakfast choices, close to subway, staff tried hard but language barrier still there.

Cons: No lunch menu and restaurant a bit expensive

Pros: The breakfast service was of high quality. The staff were very responsive and professional.

Pros: Clean surroundings and helpful staff. Very professional

Cons: Loved everything except for the weather which was too hot

Pros: Good hotel. I'll be back.

Cons: Your english should be, or let's say, must get better. But not a big problem.

Pros: new hotel . they try hard . reasonably english spoken.

Pros: i loved this hotel even though none of the staff spoke English, the room was massive and well equipped and the staff went out of their way to help

Cons: no staff spoke english but used translator app on phones to try to communicate with you

Cons: Staff cannot speak any English. Poor breakfast but ok. I chose this hotel because I had a flight in the early morning and would like to avoid traffic jam. There are bus service to airport. So it is convenient if you’ll be im same situation. Room was ok but don’t expect to be rest in a high class hotel ‘cause it isn’t.

Pros: The staff couldn't speak English, but were very friendly. The bed was very comfortable and the room was clean. There is also free airport shuttle

Cons: The carpet looked dirty because of the black stain

Pros: The hotel lobby was warm and welcoming, with some elegant touches. The staff were ready to help us as best as they could with their limited English and even spoke to our taxi driver several times over the phone trying to direct us there. The room was a pleasant surprise, very big, clean, the softest bed, bathroom clean and all in order. Location tops,very close to airport.

Cons: It was a hassle to find the place, even for the taxi driver.

Pros: Hotel is close to airport, price is fair

Cons: Foreign credit card (MasterCard) was not working, even after trying several different cards. Asked hotel staff to call a taxi to the city center but they called taxi without license to operate, and I had to pay 40% more than the price I paid on the way back to hotel with a legal taxi.

Pros: Free transport back to airport.

Cons: The hotel did not get my booking from Booking.com and did not respect booking confirmation which I got by email 2 days before stay. The Booking hotline agent apologizes for the inconvenience and suggests pay front desc price for the room (double price). After 30 min discusion (fight), I got the room which I booked in price which I booked. Hotel is next to airport runway. All night can hear airplanes, take off or landing

Pros: The location of the hotel on the shore of the lake is amazing and small pagodas and ponds at the hotel allow for very atmospheric moments. The pool is very nice as well as the restaurant no need to search further for good food!Beds are comfortable on european standards (i.e. Not chinese hard).

Cons: Staff didn’t speak nor understand any english at all. Come with a translator (e.g baidu translate)

Pros: The view

Cons: Didn't have much time to enjoy the facility.

Pros: Very modern, clean, friendly, everything is easy and convenient. We love it, enjoyed the shops inside, swimming pool and gym too!

Cons: A bit pricy with food and drinks in the lobby lounge area.

Pros: Really welcomed and helped by the staff, as I don't speak Chinese. Thanks to them for even giving me their card as I could call them and put the mobile to the taxi driver or service to explain them. Xiè Xie.

Cons: Only minus was the breakfast!! Not too many choices of European and Western food

Pros: The breakfast buffet was amazing. Although they did not serve hot chocolate for breakfast, the manager arranged one especially for us. The hotel is beautiful and well looked after, clean, upper end. We loved the pool area: big enough for swimming and there is a children's pool as well. Despite crazy heat, the pool area was almost empty.

Cons: Food options inside the hotel are a bit limited for Europeans and pricy. Receptionists did not speak English very well and very quietly. I hoped they would have rather used Chinese instead.

Pros: Location

Cons: Location

Pros: Good spread of breakfast. Not included in our room but we paid for it. One of the reason is there isn’t any nearby food places.

Cons: Location is far off the west lake and he fang street. Taxi is not easily access without getting the hotel staff to book one for us

Pros: Amazing service at the desk. Friendly and efficient.

Pros: Huge hotel with very clean and luxurious environment, spacious rooms, friendly staff and the largest buffet spread I've ever seen.

Cons: Location was not on the West Lake itself, but the scenic spot can be reached in a short walk from the hotel

Pros: lakefront hotel with one of the best restaurant

Cons: I wish the hotel could have bus to the city

Pros: Excellent in each and every way! Staff, facility, food and the huge garden...It made our Guangzhou trip so memorable.

Pros: It’s great. Very new facility and perfect location. Very friendly and helpful staff! Enjoyed so much! Definitely will go back!

Cons: Though overall very clean, it’s better if more attention paid to the details, such as the corner of bathroom.

Pros: Stayed for 4 nights Gardens and surrounds were exceptional Loved the walks and the scenery Rooms were well appointed, quite big with a balcony, a real pleasure to come back to. Breakfasts were also a real treat plenty of variety and options. Evening meals same thing plenty of variety As with these hotels a little expensive, staff english and communicating challenging but not impossible . Don't let that deter you. Westlake is well worth a visit, this hotel one of the best absolutely recommend it.

Cons: Being picky communication at times challenging but understandable Would go back great Hotel

Pros: Great location

Cons: Hard to communicate in English

Pros: Perfect location, best view and experience with west lake

Cons: Traffic is not easy

Pros: The property is very well maintained. We’re very impressed by its cleanness, beautifully designed landscape and friendly hotel staff. Overall it’s an enjoyable experience and we will stay here again next time when in Hangzhou.

Cons: None

Pros: Breakfast was awesome, multiple choices of food and very considerate staff.

Cons: Nothing

Pros: The location and heritage of the property

Cons: Bit out of the way to go out.

Pros: Great location close to West Lake, very quiet, secure, excellent facilities. Can’t fault it. Great for couples wanting a relaxing time.

Pros: Easy foyer services, no hunting for the lift, very clean and good amenities.

Cons: I can't think of anything we didn't like about this hotel.

Pros: Coffee/tea service and a kettle are available. high-class bed wide room (2 rooms) close to Metro station a supermarket" Carrefour" is 1.5km south of the hotel no deposit

Cons: TV has only Chinese programs. only shower

Pros: Bed is comfortable and toiletries are of good quality. Fresh fruits are provided free of charge everyday in the room.

Pros: The room was very spacious and the location of the hotel was close to Fengqi subway station which was perfect for all our travels . The area was full of great shops and restaurants and a quick 10 minute walk to the beautiful West Lake. The zoo coffee shop was great in the lobby , staff were very attentive and friendly. Would stay here again . My stay in Hangzhou was great

Pros: Great location, welcoming and attentive staff, spacious room.

Cons: No pool.

Pros: Very good location, close to the West Lake. They are friendly and nice towards the guest.

Cons: The rooms could be cleaner and bigger, for a 5-star hotel. Also the lighting is not so nice or bright. This is certainly not the level equal to well-known chain hotels. Also no wellness, swimming pool, gym, etc. The staff does not speak English (except perhaps 1 or 2 members).

Pros: Convenient right next to Fengqi station.

Pros: Friendly cleaning staff

Cons: Lighting in the room could be improved, one bedside lamp did not go

Pros: Good location, clean and spacious room, convient transportation.

Pros: Design of room, lots of mirrors and space for extra person

Pros: clean room, showers and bath were excellent.

Cons: Food was repetitive. Rooms did not give Chinese gov't per diem rate of 400 yuan per night for the conference/meeting. Normally, when hotels host conferences, they offer a very basic room within the per diem rate. Guests can't get reimbursed the room rate of 578 yuan/night.

Pros: Excellent concierge Surprise us with a gift (photo of my mom and I taken in front of the Xmas tree at lobby) on Christmas eve

Pros: Excellent service!! We are family w 2 kids. Hotel room is big enough to add extra bed for our kids. All hotels employees are very friendly and nice and very helpful. Many thanks Guest Relations Manager : Sisi. She help us to arrange hotel activities and recommended good restaurants at Hangzhou. Since we don't have app to call taxi, she help us to arrange taxi wherever we go. The chinese style restaurant at Four Seasons Hotel is highly recommend. Our family like the Hotel and will stay again in future.

Cons: No

Pros: My daughter was celebrating a Birthday while enjoying our trip to China and the hotel staff went out of their way to make the experience even more special. They made a lovely fuss over her.

Cons: Nothing.

Pros: Love their hotel staff and services. Very friendly and approachable, and will go the extra mile to make you feel welcomed. The hotel itself is very scenic. Really enjoyed my stay. Food at the Chinese restaurant is also great.

Pros: We love the location and the boat trip to West Lake offered by the hotel. The boat trip started at the pier located within the hotel, sailing down a quiet and beautiful river connected to the West Lake. It’s a bit chilling in the Winter but the scene totally worth it. The hotel is very considerate as well. We booked two rooms and they arranged us two rooms that are within one suite without our previous request. Thank you so much for that! You made our stay more joyful and convenient. We highly recommend the West Lake Fish with Vinegar Sauce, which is more tasty than most of other restaurant in Hangzhou.

Cons: There seemed some problem with the sewer in the bathroom but the hotel managed to fix it while we’re out.

Pros: GM is on the ground daily. All staff were very courteous and helpful.

Cons: No dressing table in the room.

Pros: Ambience , service , the JinSha restaurant

Pros: This is one of the most beautifully situated hotels I have ever stayed at. It is like being in the midst of a Chinese landscape painting! The ambience, the comfort and design of the rooms, the extremely lovely service, all put this in the top 10 if not the top 5 of all hotels I've stayed in during a lifetime of travel. And it was without any doubt the best 4 Seasons I have ever stayed at, since they are always really nice but often somewhat generic. This one is not. It is absolutely at the top. And, I might add, while expensive particularly for China, it is about half to two thirds what a similar property would be in the US, Asia or Japan.

Cons: Nothing. Well, OK, they could put some real milk or at least a better quality powdered creamer for use with the expresso machine! That is literally the only thing I found wanting.

Pros: The scenery of this place is at legendary level. Every detail shows the mastery work of the architects that combines the artisanship with nature gave me the feeling of serenity, tranquility, and a peace of mind. The staff team made my stay a pleasurable one. Their genuineness and sincerity deserve a compliment and appreciation. A big thanks to each and everyone of them, especially the concierge and the driver, Mr.Forest. The Chinese restaurant has tasty food as well.

Cons: A little improvement in English comprehension skills for the staff will help. There was an incident which some important people arrived and we were rushed aside without knowing the situation and could have caused problem for either party. If that situation should ever happen anywhere, there should be a better solution, perhaps not shoving your guests in or yanking them out of the car would be nice. Regardless to who ever the person was, we also were guests of the hotel and should be treated nicely.

Pros: The staff was very friendly and greet us personally. The manager offered us great advice on food and sight-seeing. The room was spacious and comfortable with nice view. We tried both restaurants and they were very both excellent.

Cons: The bar can be made more lively. We went there and it was quiet and boring. We can be offered more events or information about events in the hotel. There is a running map but it would be better if there can be a walking tour suggestions in the map also.

Pros: I can’t believe this hotel is five stars hotel and Relais de chateau no one Speaks one word of English, very very poor breakfast with no buffet, imagine to ask for tea and sugar taking 3 minutes, no lobby or even chairs to wait someone, very boring hotel, the only advantage the location

Cons: No one can speak English

Pros: Amazing location next to west lake, and much quieter than other hotels in the area. Good for families and couples looking for a more romantic getaway.

Pros: The selection at breakfast was amazing! The staff at the lobby cafe are great!

Cons: There was occasional smell of cigarette smoke through the ventillation system, very irritating, even nobody was smoking in the corridor. One of the coffe machines at breakfast was broken or out for servicing

Pros: Friendly staff.

Cons: Lots of dust below bed (apparently never cleaned below the bed). Reception could not (would not) help to find a SPA area, and then saw later at check out some signs in the hotel room even mentioning some SPA in the hotel itself. Rooms are not quiet, one can hear the people in the hallway too clearly.

Pros: I was having an ear infection and needed medicine. The guestmanager Caroline went with me to the hospital and helped through the process of getting me the right medicine. Really thankfull for that.

Pros: super clean room and friendly personnel with full of patience and always ready to listen! Thanks! We will be back!

Pros: nice and large hotel near a park and mountain to the lake

Cons: cannot access pool after checkout (usually allowed at other hotels/resorts) new subway under construction in the whole city and near hotel (interesting really)

Pros: We like the , Atmosphere nd architecture of the resort. The facilities, food and the services provided by the hotel staffs, who were very warm, friendly, helpful .

Cons: Nothing

Pros: Property was very well maintained given that it was more than 10 years old. Our last two visits were around 10 and 12 years ago, so we were expecting the place to be a bit run-down. Surprisingly, it was pretty well-maintained and the quality of the food, especially at the Chinese restaurant had improved. It was also good to see that the hotel is now offering more activities (like nature walks and bamboo shoot picking). We had proposed that they conduct more activities around 10 years ago, so we were happy to see them doing it this time. It was also kind of the hotel to give us an upgrade for two of the rooms. We were traveling in a group of 6 and had booked 3 rooms.

Cons: The tea picking activity was a utter rip-off. Before we signed up, we were told we would be taken to tea-picking on their plantation by someone experienced and taught how to dry the tea leaves after that etc. At RMB350 per person for a 1-hour program, we were expecting to at least learn a few things about Longjing tea and the picking and the processing of the tea. However, they just sent one of their SECURITY GUARDS (dressed in his security guard uniform!!) to bring us to the plantation to pick the tea and that was it! All the guard explained was that we needed to pick the ones with two leaves and one shoot. Nothing else was taught. When we brought the tea-pickings back to the hotel, we were just told to leave it with the guy who was drying the leaves at the machine. He said he was busy and asked us to come back later to get the dried leaves. There was no explanation whatsoever about the drying of the tea leaves. Given that we were inexperienced tea pickers, the amount of tea we were able to pick in that short span of time was obviously very little. We would have been able to purchase a much bigger, better quality and better packaged pack of tea leaves from their gift shop for just RMB190 per pack. We felt very cheated and this episode left a sour taste in an otherwise very pleasant stay. It would be better for the hotel to scrap this activity entirely if they cannot offer a decent service. This is totally unacceptable, disrespectful to guests and not in line with the image of Fuchun Resort.