Hangzhou hotels

Pros: The location was beautiful and room excellent.

Cons: NA

Pros: Clean

Cons: Stayed in non-smoking room but still can smell the smoke

Pros: Everything was great. Perfect hotel to stay for the business trip.

Pros: This Hotel went far, far past my expectations. It is an absolutely beautiful Hotel and it was lacking for nothing. I would definitely stay at this Hotel again and you couldn't ask for a better value.

Cons: I wish a few more people would speak English but that is pretty much consistent through-out China unless your in Hong Kong. That is the only thing I didn't like but that has nothing to do with the Hotel.

Pros: Everything was great, as usual

Cons: Nothing

Pros: Great hotel

Cons: It is a little problematic to order room service because of the language barrier

Pros: Comfortable beds and room , good breakfast choices, close to subway, staff tried hard but language barrier still there.

Cons: No lunch menu and restaurant a bit expensive

Pros: The breakfast service was of high quality. The staff were very responsive and professional.

Pros: Good hotel. I'll be back.

Cons: Your english should be, or let's say, must get better. But not a big problem.

Pros: new hotel . they try hard . reasonably english spoken.

Pros: Improvement on breakfirst variety

Cons: Aircon not cold enough

Pros: i loved this hotel even though none of the staff spoke English, the room was massive and well equipped and the staff went out of their way to help

Cons: no staff spoke english but used translator app on phones to try to communicate with you

Pros: The staff couldn't speak English, but were very friendly. The bed was very comfortable and the room was clean. There is also free airport shuttle

Cons: The carpet looked dirty because of the black stain

Pros: The hotel lobby was warm and welcoming, with some elegant touches. The staff were ready to help us as best as they could with their limited English and even spoke to our taxi driver several times over the phone trying to direct us there. The room was a pleasant surprise, very big, clean, the softest bed, bathroom clean and all in order. Location tops,very close to airport.

Cons: It was a hassle to find the place, even for the taxi driver.

Pros: Free transport back to airport.

Cons: The hotel did not get my booking from Booking.com and did not respect booking confirmation which I got by email 2 days before stay. The Booking hotline agent apologizes for the inconvenience and suggests pay front desc price for the room (double price). After 30 min discusion (fight), I got the room which I booked in price which I booked. Hotel is next to airport runway. All night can hear airplanes, take off or landing

Pros: The location of the hotel on the shore of the lake is amazing and small pagodas and ponds at the hotel allow for very atmospheric moments. The pool is very nice as well as the restaurant no need to search further for good food!Beds are comfortable on european standards (i.e. Not chinese hard).

Cons: Staff didn’t speak nor understand any english at all. Come with a translator (e.g baidu translate)

Pros: The view

Cons: Didn't have much time to enjoy the facility.

Pros: Great service with accommodating staff

Pros: The staff was helpful, warm, and friendly. We were pleasantly surprised at how many spoke English. The little cookies left in the room after each cleaning was a little perk. The breakfast was great. We thought there was plenty to choose from the western selection...eggs made to order, fresh orange juice and fresh apple juice, croissants, bacon, steak, baked beans, fresh fruit, coffee, tea, and more. The view from the dining room was beautiful as well. The place is impeccably clean and not once did I smell cigarette smoke inside the premises. We used the free bicycle rentals and biked to the Yunqi bamboo forest and passed tea plantations along the way. It was one of the best parts of the trip. We will return in the future. If you have small kids, it's a great place for them. There's a nice play structure outside, an indoor play area, a little stool in the bathroom (of the family room) and a cute little teepee with a slide.

Cons: Our visit was in December, and the tepid pool water and the lack of heat in the locker room made it for an uninviting place. Though the heated areas by the pool were really nice, the water itself and the cold locker room discouraged us from returning for a swim the subsequent nights we were there. Also, I booked a triple room that was supposed to have one single bed and one double or queen bed. When we checked in, we were told we got a free upgrade to a family room. When we went to the room there was just one king-sized bed there. I went back down and said thank you for the upgrade, but we really needed a separate bed for our son and we'd just take the room I originally booked. I even gave the room key back and sat down and waited for us to get our room switched back. After about 20 minutes or so, I went over and asked if there was a problem getting the room. Although the person had a good command of English, there was a miscommunication. She hadn't realized what my request was. Long story short, we stayed in the upgraded family room and they brought in a temporary bed for our son. As we checked out, he told me that he could feel the metal frame a bit when he had slept on it. I'm not even sure if there is a triple room. If there had been, why didn't they just give us the room I had originally booked? The room was great though. Lots of space. It was almost like a mini-suite because it had a separate sitting area.

Pros: Amazing breakfast

Cons: No SPA at all! Just massage

Pros: Swimming pool and the garden in the hotel are quite nice. Bathroom is very comfortable. TV set has lots of movies.

Cons: Noisy room: you can't see the road, but you can hear it very loud even with all your windows closed. TV set is one of the worst I ever saw: horrible remote with small touch screen that serves only purpose - unlock the remote (swipe to unlock) every 15 sec., very sluggish interface, and maximum sound is so quite you can't hear what people in the movie are saying. Also, there is no 'power off' button on the remote, you have to look for the button on the back side of the TV set. AC unit control is terrible: it is absolutely not intuitive, and a manual would be very nice because I couldn't figure out how to set the temperature and slow down the fan. Besides "up", "down" and "fan", it has only a button with a human (or child?) figure, and I have no idea what it does.

Pros: Big, clean room with a beautiful bathroom... Great breakfast, big outdoor pool and friendly staff! We had a wonderful week end here and we will definitely return!

Cons: -

Pros: great place for relaxing..........

Pros: Everything was perfect!! It's the local style but pretty!

Cons: Not always clean. But it's ok

Pros: The location of the hotel was excellent. Close to the metro, shops, markets and restaurants.

Cons: The reason why we have rated this hotel as disappointing is because we had booked a "non-smoking" room on a non-smoking floor (supposedly). Unfortunately there were people smoking in the rooms next door and throughout the corridor, at times. The smoke then obviously drifts through the air conditioning vents and into the room, so there was a constant smell of cigarette smoke. We spoke to the staff about this and they told us they could do nothing about it, even though we were on a non smoking floor. The smell of smoke was constant and disgusting and we will never stay at this hotel again. However, if you are a smoker, then the location was great and the rooms were acceptable.

Pros: The room was very spacious and the location of the hotel was close to Fengqi subway station which was perfect for all our travels . The area was full of great shops and restaurants and a quick 10 minute walk to the beautiful West Lake. The zoo coffee shop was great in the lobby , staff were very attentive and friendly. Would stay here again . My stay in Hangzhou was great

Pros: Great location, welcoming and attentive staff, spacious room.

Cons: No pool.

Pros: Very good location, close to the West Lake. They are friendly and nice towards the guest.

Cons: The rooms could be cleaner and bigger, for a 5-star hotel. Also the lighting is not so nice or bright. This is certainly not the level equal to well-known chain hotels. Also no wellness, swimming pool, gym, etc. The staff does not speak English (except perhaps 1 or 2 members).

Pros: Modern design of the rooms Good breakfast

Cons: Massage section did not give you a secured sense to enter also it was full of smokers smoking in the section

Pros: Design of room, lots of mirrors and space for extra person

Pros: Helpful front desk.

Cons: Staff should speak a little bit of English. No drive way

Pros: The breakfast is great, It got a lot of selections both local and international food. Pretty happy with the foods.

Cons: The location is a bit distance away from Metro.

Pros: Very modern, clean, friendly, everything is easy and convenient. We love it, enjoyed the shops inside, swimming pool and gym too!

Cons: A bit pricy with food and drinks in the lobby lounge area.

Pros: Really welcomed and helped by the staff, as I don't speak Chinese. Thanks to them for even giving me their card as I could call them and put the mobile to the taxi driver or service to explain them. Xiè Xie.

Pros: The room is spacious

Cons: Soundproofing is bad

Pros: The breakfast buffet was amazing. Although they did not serve hot chocolate for breakfast, the manager arranged one especially for us. The hotel is beautiful and well looked after, clean, upper end. We loved the pool area: big enough for swimming and there is a children's pool as well. Despite crazy heat, the pool area was almost empty.

Cons: Food options inside the hotel are a bit limited for Europeans and pricy. Receptionists did not speak English very well and very quietly. I hoped they would have rather used Chinese instead.

Pros: Huge hotel with very clean and luxurious environment, spacious rooms, friendly staff and the largest buffet spread I've ever seen.

Cons: Location was not on the West Lake itself, but the scenic spot can be reached in a short walk from the hotel

Pros: There is no better location and the grounds and sense of grandness is unbeatable. It is one of the most beautiful hotel locations in the world. The beds and rooms are very comfortable and quiet.

Cons: The staff are very friendly and try to be helpful. But they could do with a little more English training as they struggle on the phone especially. The western food in the bar is awful.

Pros: Awesome place. Beautiful grounds, spa is great

Cons: Best hotel I have ever stayed. The room is comfortable, Food is extremely delicious. The service is super. I wish I could stay more time in this hotel. Definitely will stay back.

Pros: Location is superior. It's directly on the West Lake which provides a gorgeous view of nature.

Cons: The facility inside the room is not very updated.

Pros: Fantastic place to stay, like everything, the place, the decoration, the food, and the staff! Will definitely come back!

Pros: Probably the view

Cons: The location - not convenience The service - not accommodating

Pros: clean, design, sweet.

Cons: little bit from subwat and hard to but things at surroundings

Pros: The bed linens were of a high quality and the room clean. Overall the ambience was modern and pleasant.

Cons: I was not able to use my credit card for payment which I did not know before arrival. And the staff has almost no capacity in English or even a translation mechanism.

Pros: Staff is nice

Pros: Great location

Cons: The room close to the road is a little bit noisy

Pros: I liked the audio system installed in the bed, so good to wake up and feel the beats

Cons: I didn’t expect much from a Chinese hotel. No shower slippers, tv wasn’t working, thewindow was veeeeery dirty even while it was raining. Rooms are smelly with smoke

Pros: The lady from the hotel. She was kind and has given us a better room

Cons: The location was too far from the lake

Pros: clean room, showers and bath were excellent.

Cons: Food was repetitive. Rooms did not give Chinese gov't per diem rate of 400 yuan per night for the conference/meeting. Normally, when hotels host conferences, they offer a very basic room within the per diem rate. Guests can't get reimbursed the room rate of 578 yuan/night.

Pros: The breakfast is very good.

Cons: The facilities are pretty old and there is no popular foreign tv channels such as BBC and CNN.

Pros: nice and large hotel near a park and mountain to the lake

Cons: cannot access pool after checkout (usually allowed at other hotels/resorts) new subway under construction in the whole city and near hotel (interesting really)

Pros: The selection at breakfast was amazing! The staff at the lobby cafe are great!

Cons: There was occasional smell of cigarette smoke through the ventillation system, very irritating, even nobody was smoking in the corridor. One of the coffe machines at breakfast was broken or out for servicing

Pros: Friendly staff.

Cons: Lots of dust below bed (apparently never cleaned below the bed). Reception could not (would not) help to find a SPA area, and then saw later at check out some signs in the hotel room even mentioning some SPA in the hotel itself. Rooms are not quiet, one can hear the people in the hallway too clearly.

Pros: I was having an ear infection and needed medicine. The guestmanager Caroline went with me to the hospital and helped through the process of getting me the right medicine. Really thankfull for that.

Pros: super clean room and friendly personnel with full of patience and always ready to listen! Thanks! We will be back!

Pros: I can’t believe this hotel is five stars hotel and Relais de chateau no one Speaks one word of English, very very poor breakfast with no buffet, imagine to ask for tea and sugar taking 3 minutes, no lobby or even chairs to wait someone, very boring hotel, the only advantage the location

Cons: No one can speak English

Pros: Amazing location next to west lake, and much quieter than other hotels in the area. Good for families and couples looking for a more romantic getaway.

Pros: My daughter was celebrating a Birthday while enjoying our trip to China and the hotel staff went out of their way to make the experience even more special. They made a lovely fuss over her.

Cons: Nothing.

Pros: Love their hotel staff and services. Very friendly and approachable, and will go the extra mile to make you feel welcomed. The hotel itself is very scenic. Really enjoyed my stay. Food at the Chinese restaurant is also great.

Pros: GM is on the ground daily. All staff were very courteous and helpful.

Cons: No dressing table in the room.

Pros: Fantastic service.

Cons: The Lobby furniture and decoration need to be updated ...

Pros: This is one of the most beautifully situated hotels I have ever stayed at. It is like being in the midst of a Chinese landscape painting! The ambience, the comfort and design of the rooms, the extremely lovely service, all put this in the top 10 if not the top 5 of all hotels I've stayed in during a lifetime of travel. And it was without any doubt the best 4 Seasons I have ever stayed at, since they are always really nice but often somewhat generic. This one is not. It is absolutely at the top. And, I might add, while expensive particularly for China, it is about half to two thirds what a similar property would be in the US, Asia or Japan.

Cons: Nothing. Well, OK, they could put some real milk or at least a better quality powdered creamer for use with the expresso machine! That is literally the only thing I found wanting.

Pros: The scenery of this place is at legendary level. Every detail shows the mastery work of the architects that combines the artisanship with nature gave me the feeling of serenity, tranquility, and a peace of mind. The staff team made my stay a pleasurable one. Their genuineness and sincerity deserve a compliment and appreciation. A big thanks to each and everyone of them, especially the concierge and the driver, Mr.Forest. The Chinese restaurant has tasty food as well.

Cons: A little improvement in English comprehension skills for the staff will help. There was an incident which some important people arrived and we were rushed aside without knowing the situation and could have caused problem for either party. If that situation should ever happen anywhere, there should be a better solution, perhaps not shoving your guests in or yanking them out of the car would be nice. Regardless to who ever the person was, we also were guests of the hotel and should be treated nicely.