Frankfurt am Main hotels near Alte Oper

Cons: Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.

Cons: I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.

Cons: No dislikes

Cons: Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.

Cons: nothing

Cons: The room was great. The reception staff was fine as well. However, I had dinner at the bar restaurant and the service was poor. I waited over 20 min for a server to even bring a menu. Food was good. But, as I was ready to pay, it was another 20 min. And I was not the only customer who experienced this. If you want to claim to be a 4 stat hotel, you need to do better. Especially when the plate is 20+ euro. This was rather disappointing

Cons: We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.

Cons: Internet should be improved, it does not hace great coverage in all rooms. After they moved us to another room Speed was ok.

Cons: Not a dislike, but I was "upgraded" from the basic room to the next level of room (because of availability). The upgrade was a typical European-style room; clean and modern, yet somewhat compact. The size was more than sufficient for my needs, but I am left wondering what the "basic" room was like...

Cons: wifi never worked in my room

Cons: The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.

Cons: The wifi was awful- neither of us were able to connect at all using the free wifi.

Cons: room was too small

Cons: Rooms looked dated

Cons: The service of shuttle

Cons: The price of food was a bit high, even for Euro standards. $28 euro per person for breakfast seems a bit extreme.

Cons: No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...

Cons: room too basic Not a 5 star hotel but rather 4...

Cons: Parking as 20 Euro a night but it was just across the street.

Cons: I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.

Cons: The breakfast and food options are asking...need to improve.

Cons: Location: it feels a little off and the immediate area was a without charm. Taxi to the city centre is 12-15 minutes and about €12 and going to the Messe (our reason for the trip) took 20-30 minutes (Walking and one change). Nice, but next time we'll stay closer to the Messe and restaurants. Only big dissapointment is breakfast - very average and cost €18

Cons: Nothing