Guest reviews
Overall rating
7,2
Good
Based on 10 reviews
Cleanliness
7,4
Comfort
7,0
Pick-up/Drop-off
7,2
Value for money
7,2
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
3
0
2
0
1
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4,4
Cons: The pickup location I was issued was a branch that had been closed down. No-one contacted to update me with the new pickup location. I found out when I arrived at the closed branch and saw the posted sign. They did not want to refund my additional Uber ride to the new location
review from
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4,8
Pros: The staff was friendly.
Cons: They charge you for a full day although they close at 12 on Saturday and they're closed on Sundays. Also, they gave me a car that was filthy on the inside.
review from
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9,6
I feel like I was mislead on the insurance option
Pros: Car was fine; service at branch was fair.
Cons: I feel like I was mislead on the insurance option- Allianze is a terrible insurance company vs. Enterprise Insurance. I would no longer recommend Kayak.
review from
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10,0
Very Friendly and Efficient
Pros: Enjoyed chatting to the guy. He was interesting in what we were doing. Showed him photos when we got back. They had computer probs but it didn't hold things up. We were all settled up and on our way in a jiffy.
review from
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2,0
Kayak offered me an insurance on website which Was
Pros: Renting agency and car was ok. Kayak just made me buying an insurance that was worth nothing. I had to do another one at the agency. Just waist my money for nothing
Cons: See remark above
review from
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9,2
reliable and consistant
Pros: We are treated with courtesy and respect and all needs were met. They made every effort to match up the right car with us and are receptive to suggestions of how to do better. There was a courtesy car to drive us home and that man was excellent .
Cons: They were short handed on the weekend (Sat.) and the line was ten deep inside and outside early morning for pickup. I also didn't like that the man handing over the keys outside pushed us for insurance purchase when I hadn't done it on my online reservation.
review from
Where can I find Enterprise hire cars in Sherman Oaks?
5005 Van Nuys Blvd., Enterprise car hire
Address
5005 Van Nuys Blvd.Hours
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |