|Pick-up location||Sherman Oaks|
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Pros:The price .
Cons:Very disorganized. Did not get what I rented. Payment process was sloppy . The whole management of the location was subpar.
Pros:I search the rental car at LAX airport, search results came cheap , I booked with comments that kayak has agreement with Hertz rental car. I paid on line with prepayment. When appear at LAX Hertz it appears that your prepaid option was 40 miles away from the Airport. I ended paying $140 more apart from what I prepaid $240 . So not a good experience, I will advise never opt for Prepaid option , you loose flexibility with no option and end up paying more. Prepaid option has the penalty associated, for sake of $20 customers end up paying more
Cons:Not a good search place
Pros:hertz did a great job in place and with an outstanding attitude
Cons:Kayak got me a cat 45minuts drive from where I needed it without a change notice, so I came to LAX expecting to get a car and it was in Encino, an hour away, so I spent an hour on the phone for a credit and then, Hertz got me a car and made me happy and of course, cost me 30 more than Kayak was reserving, So next time I go to herts direct, they know what to do
Pros:Misleading ad on Kayak. I searched LAX. The car appeared in the search but pickup was 49 minutes awat
Cons:Hertz personnel were inflexible
Cons:When I arrived at the Hertz Hawaiian Gardens location at 10:48am last Friday to pick up the car I had already paid for online, the sales person I spoke with told me they had given up my car to someone else that morning since I wasn't there at exactly 10am (when I had the car reserved from). He then proceeded to tell me that they didn't have anymore mid-size sedans available (which is what I paid for) and that I would need to upgrade at $15 a day to a full-size sedan that they had available or go to another location to find a mid-size. None of this made any sense to me given that I had already PREPAID for a mid-size vehicle. I showed up less than an hour after my reservation time so the car should have been there waiting for me. The sales guy then got into an argument with me over this and continued to tell me over and over that I was wrong about the fact that my car should have been there and reserved for me since I already paid for it. He was extremely rude and unhelpful and, given I had an event to get to, I had no other choice but to upgrade to the only car he told me they had available for an additional $66.01 for the weekend. As soon as I got into the car, I immediately called the Hertz 1-800 number and told them what happened. The guy I spoke to on the phone told me that what the sales guy in the store did was entirely wrong and he should have called roadside assistance to find a mid-size vehicle at a lot nearby to bring to the Hawaiian Gardens location if they had given up the car I had already paid for. He also told me that I should not have had to pay the up-sell fee (because it was an up-sell) so he told me he would refund me the $66.01 in full. Unfortunately, when I dropped off the car yesterday at the Hawaiian Gardens location, I found out that I was never refunded the $66.01 and was instead refunded $7. Another sales guy was helping me get checked out and was telling me that I wasn't refunded and the original sales guy happened to be there that day as well and made the following snarky comment "if they wanted to refund you, you would have been refunded" and then rolled his eyes at me. I again, walked out and then called the 1-800 number again today and was told by someone named James that I will be refunded the remaining amount for the up-sell and will see it back in my account within 5-7 business days. Never have I had worse customer service when renting a car from any company. I will NOT be renting from Hertz again.
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8,0 Very Good
Cons:They need to check car better they said car was full of gas was on empty
Pros:Yes staff was friendly
Cons:The car being clean from the inside especially with the virus going on
Pros:It was reasonably priced and the car was fine for driving around
Cons:“It’s a bit dusty but it’s clean on the inside” and I took his word and he went away and I got in the car and the cup holder was stickeyband had a plastic bag stuck to it. The previous renter left a metal water bottle that rolled around till I found it. The. Adler was not clean. Sigh. Not great, folks.
Pros:The car was clean and in good condition.
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Cons:The pickup location I was issued was a branch that had been closed down. No-one contacted to update me with the new pickup location. I found out when I arrived at the closed branch and saw the posted sign. They did not want to refund my additional Uber ride to the new location
Pros:The car was clean on the inside and they made sure my phone was connected via Bluetooth before I left. Drop off was easy.
Cons:They rented the car I reserved to someone else. They only had larger cars, small SUV, available. I needed the gas mileage for an 800 mile trip to help take car of my dad after a week in the hospital and 3 surgeries. I had even called the facility directly to make sure I could get on the road asap. Very frustrating. Why make a reservation?! As I dropped off the vehicle, someone else was being told they only had small SUV's left, do they even have smaller cars?
Pros:The staff was friendly.
Cons:They charge you for a full day although they close at 12 on Saturday and they're closed on Sundays. Also, they gave me a car that was filthy on the inside.
Pros:Car was fine; service at branch was fair.
Cons:I feel like I was mislead on the insurance option- Allianze is a terrible insurance company vs. Enterprise Insurance. I would no longer recommend Kayak.
Pros:Renting agency and car was ok. Kayak just made me buying an insurance that was worth nothing. I had to do another one at the agency. Just waist my money for nothing
Cons:See remark above
Pros:We are treated with courtesy and respect and all needs were met. They made every effort to match up the right car with us and are receptive to suggestions of how to do better. There was a courtesy car to drive us home and that man was excellent .
Cons:They were short handed on the weekend (Sat.) and the line was ten deep inside and outside early morning for pickup. I also didn't like that the man handing over the keys outside pushed us for insurance purchase when I hadn't done it on my online reservation.