Guest reviews
Overall rating
8,4
Excellent
Based on 98 reviews
Cleanliness
8,5
Comfort
8,5
Pick-up/Drop-off
8,5
Value for money
8,2
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
30
6
2
1
5
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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2,0
Pros: Nothing
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6,8
Cons: The set of keys being cabled together. If you lose one you lose both. Didn’t understand why it was.an up charge to add my wife as a driver?
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10,0
Pros: Staff was very friendly at both pick up and drop off.
Cons: No improvement recommendations!
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10,0
Pros: Yes. At both locations.
Cons: Nothing. Everything went well!
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8,8
Pros: The staff was very friendly, helpful, and both the shuttle drivers and the employees at the rental location were helpful.
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10,0
Pros: Easy in; easy out!!!
review from
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9,6
Cons: Post Enterprise sign for drop off location. It’s not where the other companies are located for rental car returns.
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10,0
Quick and friendly
Pros: Very professional, very friendly, incredibly quick
review from
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9,6
Helpful employees, clean car
Pros: The wait to pick up the car wasn't bad, and the woman who helped us check in was pleasant. We had booked a sedan but one was not available so she gave us an upgrade to a small SUV for no charge, and then she waived the fuel charge and let us return it on empty. The return process was super easy - took us well under 5 minutes.
Cons: I wasn't aware there was a 20% deposit charged when we picked up the car that will apparently be refunded after you bring it back. That would have been nice to know in advance, but that's not the employee's fault at this location. The shuttle driver from the airport to the rental car place was pretty bad - he was careening around corners and our stuff was sliding all over. However the driver on the way back to the airport was just fine, so it all just depends who you get.
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9,6
We had a great experience
Cons: The car was great except we don’t smoke and it smelled of cigarette smoke every time we got in!!
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8,0
Premium SUV Rental
Pros: Reserved full size SUV, but it was no enough luggage room & the agent upgraded me with no problem. Very accommodating & I appreciate that.
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10,0
Pros: Car was clean, and everything was in working order. Agents were courteous and good at their job.
Cons: I waited in line to get the car. One couple took over 40 minutes arguing about the car, the ins. the?? The agents were all busy, but this one person took what could have been 8 people to get their cars.
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