Guest reviews
Overall rating
8,5
Excellent
Based on 12 859 reviews
Cleanliness
8,6
Comfort
8,6
Pickup/dropoff
8,6
Value for money
8,2
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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10,0
Pros: Easy in; easy out!!!
review from
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9,6
Cons: Post Enterprise sign for drop off location. It’s not where the other companies are located for rental car returns.
review from
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10,0
Quick and friendly
Pros: Very professional, very friendly, incredibly quick
review from
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9,6
Helpful employees, clean car
Pros: The wait to pick up the car wasn't bad, and the woman who helped us check in was pleasant. We had booked a sedan but one was not available so she gave us an upgrade to a small SUV for no charge, and then she waived the fuel charge and let us return it on empty. The return process was super easy - took us well under 5 minutes.
Cons: I wasn't aware there was a 20% deposit charged when we picked up the car that will apparently be refunded after you bring it back. That would have been nice to know in advance, but that's not the employee's fault at this location. The shuttle driver from the airport to the rental car place was pretty bad - he was careening around corners and our stuff was sliding all over. However the driver on the way back to the airport was just fine, so it all just depends who you get.
review from
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9,6
We had a great experience
Cons: The car was great except we don’t smoke and it smelled of cigarette smoke every time we got in!!
review from
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8,0
Premium SUV Rental
Pros: Reserved full size SUV, but it was no enough luggage room & the agent upgraded me with no problem. Very accommodating & I appreciate that.
review from
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10,0
Pros: Car was clean, and everything was in working order. Agents were courteous and good at their job.
Cons: I waited in line to get the car. One couple took over 40 minutes arguing about the car, the ins. the?? The agents were all busy, but this one person took what could have been 8 people to get their cars.
review from
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9,2
Cons: Simply that the Cincinnati office location is extremely hot and humid. Very uncomfortable while standing in line. Bottled water for each rental would be greatly appreciated!
review from
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10,0
Pros: The agents at the Enterprise office at CVG were incredible professional, and helped make a very long day end on a very high note. They were quick, funny, energetic, and even upgraded me for my troubles.
review from
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7,6
Dirty Interior
Pros: The rental was as advertised, 2018 model with 5k miles on it and lots of bells and whistles.
Cons: The interior was dirty, car was not clean. There was a slinky in the backseat, trash, crushed cheez-its all over the 2nd and 3rd row floors.
review from
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10,0
Great service
Pros: Easy to pick up, drop off
Cons: NA
review from
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6,8
Requested extra money for pickup
Cons: Done this as long as I remember: dropping the rental off at the repair shop so the rental company can pick it up from there. Enterprise requeste an extra $40. The location is 3.5 miles down the road.
review from
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10,0
Pros: Easy in; easy out!!!
review from
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9,6
Cons: Post Enterprise sign for drop off location. It’s not where the other companies are located for rental car returns.
review from
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10,0
Quick and friendly
Pros: Very professional, very friendly, incredibly quick
review from
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9,6
Helpful employees, clean car
Pros: The wait to pick up the car wasn't bad, and the woman who helped us check in was pleasant. We had booked a sedan but one was not available so she gave us an upgrade to a small SUV for no charge, and then she waived the fuel charge and let us return it on empty. The return process was super easy - took us well under 5 minutes.
Cons: I wasn't aware there was a 20% deposit charged when we picked up the car that will apparently be refunded after you bring it back. That would have been nice to know in advance, but that's not the employee's fault at this location. The shuttle driver from the airport to the rental car place was pretty bad - he was careening around corners and our stuff was sliding all over. However the driver on the way back to the airport was just fine, so it all just depends who you get.
review from
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9,6
We had a great experience
Cons: The car was great except we don’t smoke and it smelled of cigarette smoke every time we got in!!
review from
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10,0
Pros: Car was clean, and everything was in working order. Agents were courteous and good at their job.
Cons: I waited in line to get the car. One couple took over 40 minutes arguing about the car, the ins. the?? The agents were all busy, but this one person took what could have been 8 people to get their cars.
review from
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9,2
Cons: Simply that the Cincinnati office location is extremely hot and humid. Very uncomfortable while standing in line. Bottled water for each rental would be greatly appreciated!
review from
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10,0
Pros: The agents at the Enterprise office at CVG were incredible professional, and helped make a very long day end on a very high note. They were quick, funny, energetic, and even upgraded me for my troubles.
review from
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10,0
Great service
Pros: Easy to pick up, drop off
Cons: NA
review from
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8,0
Premium SUV Rental
Pros: Reserved full size SUV, but it was no enough luggage room & the agent upgraded me with no problem. Very accommodating & I appreciate that.
review from
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7,6
Dirty Interior
Pros: The rental was as advertised, 2018 model with 5k miles on it and lots of bells and whistles.
Cons: The interior was dirty, car was not clean. There was a slinky in the backseat, trash, crushed cheez-its all over the 2nd and 3rd row floors.
review from
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6,8
Requested extra money for pickup
Cons: Done this as long as I remember: dropping the rental off at the repair shop so the rental company can pick it up from there. Enterprise requeste an extra $40. The location is 3.5 miles down the road.
review from
Other suppliers in Hebron scored
Where can I find Enterprise hire cars in Hebron?
579 Petersburg Rd, Enterprise car hire
Address
579 Petersburg RdPhone
+1 859 689 6200FAQs about hiring a car from Enterprise in Hebron
How many car hire locations does Enterprise have in Hebron?
Enterprise has 1 car hire location in Hebron. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Cinci./N. Kentucky Airport (CVG)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from Cinci./N. Kentucky Airport (CVG)?
Yes
