3.9 MediocreSep 25 2021
I rented through Dollar, and everything on the website was fine. However, once I got to the pick up location, my card got declined. I moved some money around and went to try again, and the woman working said I couldn’t use the same card because it had already gotten declined. It would have been nice for her to tell me that before I put all of my money into that card. My father ended up paying for it because I didn’t know what else to do. Then when I got back to drop off the car, there were no instructional signs. I went inside and stood in line for 30 minutes for the lady to give me a blank stare and tell me the man already checked in my car and I should have gotten an email. I still got the hard copy of the receipt in case anything else happened. Overall, it was a pretty rough experience.
3.9 MediocreSep 21 2021
Dollar closed their lot. -----Couldn't find it. Finally discovered they moved into the Hertz building with Thrifty several blocks away -- found it by just guessing! No sign, no phone number, nothing at the closed lot. That wasn't convenient. Waited and waited in line. When finally got to the check-out person, she was nice, HOWEVER, the price we were quoted on Priceline was NOT the actual price. We received a "pay now bill" of $63 for "fees," "service charge" and other miscellaneous costs that were never mentioned when we reserved the car. We pre-paid the whole amount and thought we were set. WRONG. Will not be going to Dollar or Priceline again. Did not like the SURPRISE bill once we were at the counter to pick up the car.
10.0 ExcellentSep 19 2021
The rental agent worked me into an upgrade for slightly less money. Long line to p/u vehicle
10.0 ExcellentApr 24 2017
Great experiencecustomer service was friendly, hassle free, quick to resolve my issue.First car offered smelled like smoke. Dollar quickly got us a nice new car. i was happy.
2.0 MediocreApr 18 2017
AwfulPoor service, crazy price changes, never again
8.4 ExcellentFeb 27 2017
Little more customer service neededQuck shuttle serviceWe were given no explanation regarding drop off at 5am. Had to stop by day prior to confirm shuttle ran that early. Maybe should have asked at pickup but was in a hurry to pick up other family at airport. No explanation or overview if van.... Here are the keys..ho get it yourself basically.
5.2 OkayJan 30 2017
Car with prior damage and service rep refused to iThe car had significant damage (Red car with dents and yellow paint transfer) when picked up. Advised service rep and asked her to view damage. She told me to fill out a form and said she wasn't going to view the damage. I was the only person at the lot picking up a car and the vehicle was maybe 50 feet from the door. Asked if damage had been previously reported. She didn't know? Gave her the form and took numerous photos. Also noticed while I had car that the left side doors didn't close properly, like the car had been in an accident. Not viewing the damage is unacceptable!
10.0 ExcellentJan 18 2017
Someone great found my kindle I left in the carI would like to thank the person who found my kindle and journal which I left in the car. I am very much appreciative. It made my day. Daren
4.8 OkayJan 5 2017
Charged 3 times more then confirmation priceCustomer service representative was as helpful as he could beCharged 3 times more then confirmation price. Was very surprised
2.0 MediocreDec 29 2016
Poor car. Poor attitude. Never dollar again.