Pick-up location | San Juan Capistrano |
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Car types | |
Hire locations | 3 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
2 locations in San Juan Capistrano
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Reviews
10,0 Wonderful
Sep 2020
Pros:
The staff was fantastic both at the beginning and at the end of the rental. My husband left his sunglasses in the car and they called within 30 minutes of drop off to tell us. They are fantastic - will definitely rent from them again.Cons:
Absolutely nothing. They did an above and beyond service. Cheerful, helpful, didn't pressure us for an upgrade but let us make the decision. Very professional and I couldn't be more pleased with the rental experience.10,0 Wonderful
Apr 2020
Pros:
Every step was super smooth8,0 Very Good
Jul 2019
Cons:
Unable to locate the car I reserved. Had to settle for a comparable vehicle10,0 Wonderful
Jun 2019
Pros:
We rented a minivan for a family overnight visit to San Diego.Easy from the start. I was able to park my car at the location which made getting the van and returning SO much easier. Josh was friendly and helpful. Could not have gone better and plan to use them for any car rental needs in the future.2,0 Poor
Apr 2019
Cons:
Enterprise would not honor your rate. I had to find alternative.10,0 Wonderful
Jan 2019
Pros:
Good service, I like happy people.Cons:
The office was pretty dirty, leafs and dirt on the floor. It’s the first thing people see when they come so in my opinion it needs some work. Same for when I returned the car, garbage on the ground and stuff you could recycle in the garbage. Cmon people you can do better then that. VeroOne location in San Juan Capistrano
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2,0 Poor
Feb 2020
Cons:
Although I was confirmed for a call at noon, when I arrived at the site, the agent advised that no car would arrive until 1pm and that she could not promise that she could fulfill our rental reserve.10,0 Wonderful
Jan 2020
Cons:
Nothing. The agent was great. Fast service. Great car10,0 Wonderful
Jul 2019
Pros:
Pick up and drop off quick and easy.4,8 Mediocre
Apr 2018
Pros:
Pick up and drop off of the car was easy and I had nuxe customer service.Cons:
The car was horrible and it was extremely expensive with a lot of hidden fees.2,0 Poor
Apr 2018
Pros:
Atvthe last minute had no cars available and couldn’t get one at all.Cons:
Poor customer service and no opportunity to try to help2,8 Poor
Oct 2017
Pros:
DId not have any positivesCons:
I had reserved a car at the hotel for the next day. When I went to pickup the car they told me they did not have one because they were sold out. ("busy week") They would not provide me any alternatives. I requested that they taxi or Uber me to the next location and they said they could not do that. Horrible customer service. 2 employees at location but neither could do anything to me. Worst case I would have thought they would provide transportation to another location or drive me. But I received nothing and they really did not even apologize for not having the car available. I will not be renting from Hertz anymore. It was just the only option at this location.3 locations in San Juan Capistrano
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8,0 Very Good
Sep 2019
Pros:
Drop-off was easy and super low-key. No hassle pick-up. Car was in good condition. Reasonable price.Cons:
Drop-off was intended for Labor Day (Sept 2) but the location (and every other location) was closed. I wasn't aware that I'd be unable to return the vehicle, and have yet to find out if Budget is going to charge us for the extra day despite no heads-up and no alternative drop-off options.2,0 Poor
Aug 2018
Cons:
I called Friday afternoon and reserved a mini van for a 24 hour rental and scheduled a noon pick up on Saturday. I received a call at 10 am on Saturday morning from Budget saying they did not have my vehicle. I called customer service, and they found a rental 1/2 hour away in the opposite direction. After negotiating with C.R., they agreed to give me the van for the same price. But, it was too late to find a ride to pick it up. I was very upset.2,0 Poor
Jul 2018
Cons:
They didn’t have the car I paid for2,0 Poor
Sep 2017
Cons:
Reserved a car but was notified the day of my rental that there were no cars available. A rep apparently called to let me know AFTER my reservation time had passed but didn't leave a message. Fortunately, I called to make sure my car would be ready, at which point the rep just told me that they didn't have any cars and to call about store and provided no additional assistance. I spent an hour on the phone ensuring that the guaranteed price would be honored at another location and had to speak to 3 different customer service reps (some of whom were rude) and had to cover the cost of travel to another rental location at the last minute.7,2 Good
Jul 2016
Pros:
Very convenient for me.Cons:
Agent could resolve my reservation amount vs billed amount. I believe AVIS has always handled this if there's a problem.9,2 Wonderful
Dec 2015
Pros:
Upgraded for having to wait for my rental Good valueCons:
Office was closed when I arrived and I had to wait 20-30 minutes for someone to return3 locations in San Juan Capistrano
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10,0 Wonderful
Aug 2018
Pros:
Friendly customer front desk.Cons:
no complaints others than it's far from the airport and I had to take an Uber...but that's the price you pay for paying less for a rental10,0 Wonderful
Sep 2017
Pros:
Customer service at pickup.Cons:
No backup camera on vehicle.10,0 Wonderful
Jul 2017
Pros:
The Agent was very friendly and accommodating.10,0 Wonderful
Jun 2017
Pros:
The staff was friendly and fairCons:
I liked everything. This location and staff is really good!2,0 Poor
Jan 2017
Pros:
They had no cars available when I arrived, they wouldn't call any other branch to see what was available. Your app would not allowed to cancel the reservation so I couldn't look for another rental company. I had to call around and end up paying double of what I wanted. Horrible experience!2,0 Poor
May 2022
One location in San Juan Capistrano
Most popular car type | Standard |
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