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3 locations in North
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Reviews
2,0 Poor
Nov 2022
1,9 Poor
Jul 2021
2,0 Poor
May 2021
Pros:
Staff very rudeCons:
Nothing4,0 Mediocre
May 2021
Pros:
Pickup and dropoff were easy. Vehicle was relatively clean and handled very well.Cons:
Staff was not empathetic to the tire problem we had during the trip. One tire was flat repeatedly and had we not taken precautions of our own it would have caused serious problems and inconvenience. Windshield washer fluid was very low, and coolant level was low. Along with the tire problem we experienced this does not inspire confidence in the mechanical maintenance that Hertz provides.8,0 Very Good
Apr 2021
Pros:
Staff is good and my Malibu was good for our purposes.Cons:
They could have explained a few things about the car. I struggled to learn how some things worked.10,0 Wonderful
Mar 2021
Pros:
All though I was told the vehicle I needed was not available and I reserved a smaller car, the customer service clerk at the Hertz in Williamsburg VA continued to search and ultimately got me the vehicle I needed.Cons:
I made at least 20 attempt to contact Hertz in BWI to modify my rental, no one would answer the phone. This was in spite of claiming a 24 hour service.5 locations in North
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10,0 Wonderful
Jul 2019
Pros:
Friendly staff, convenient location, knowledgeable staff, easy after-hours dropoffCons:
Quicker pickup from the train station; during busy hours it was hard to get someone on the phone9,6 Wonderful
May 2019
Cons:
High price9,6 Wonderful
Oct 2018
Pros:
The staff were very friendly and helpful during pickup and dropoff. Our car was clean promptly. The vehicle provided was larger than we expected, which was wonderful. Great, efficient, car with a smooth ride. The price was a fair value, and we would certainly rent from Enterprise in Williamsburg, VA again.10,0 Wonderful
Oct 2018
Pros:
Pick up and drop off were the easiest I've ever had with a car rental agency. The staff was very friendly and able to provide me with a vehicle that met our needs, and at a fantastic rate. I HIGHLY recommend Enterprise Car Rental in Williamsburg, VA!10,0 Wonderful
Mar 2017
Pros:
great people at enterpriseCons:
had to drive a beastly ford expedition7,2 Good
Oct 2016
Pros:
The car we received was a perfect size. I love the gas mileage it got. We didn't have to spend a great deal of money on gas and time stopping to get gas. Helpful people at the airport and at the place we actually got the car from.Cons:
We did not know that the car rental place was not at the airport and there was not a shuttle to the place we had to pick up our car. That was a big shocker. The young lady at the airport called the place that we rented the car from and we were well taken care of. The car windows were so dirty that we couldn't see out of them at night. We had asked the guy who cleans the car to clean them again but even his second round of cleaning was terrible. He acted as if we were putting him out.One location in North
One location in North