Cons: There was nothing I did not like about the rental.
May 24 2018
Cons: The car was beat up and had a terrible smell. Will rent somewhere else next time. Also this rental place on South Willow St is NOT st the airport!
Nov 8 2016
Pros: Friendly service.
Cons: Distance from the airport.
Nov 10 2016
Cons: Had a few snafus with my rental situation-Not the fault of agency or agent-- and he took time and effort to resolve my problem. A+ !!
Nov 28 2016
Online Rental Information VERY Misleading!
Pros: The Hertz Rental Agent at the off-airport site where I finally picked up my car was extremely accommodating, and managed to arrange for me to return the car at the airport at no extra charge.
Cons: Your online information mislead me to understand that I would be picking my car up at the Manchester, NH airport. When I got there I found that the car was actually at a Hertz location miles away. It cost me $25 to get there by Taxi and set me back an hour that I did NOT expect. The added cost and inconvenience were really a drag, and I feel I was duped. The site needs to be more clear. I had specifically requested an AIRPORT pickup and drop-off when I logged in.
Mar 27 2017
I extended the rental a few extra days
Pros: I like that the car is good on gas and has bluetooth capabilities. It has a large trunk for a small car.
Cons: The car handles poorly and the gas cap is missing. There is also a burn hole in the passenger seat and scuff marks on the ceiling. Overall it's not in very good "rental" condition. It takes forever to heat up when cold out also.
Apr 10 2017
Manchester NH Willow St Review
Pros: People were very friendly, gave me options besides the one I picked, offered great suggestions. Unlimited mileage.
Cons: Surprise fees. I wish they were more upfront with all the extra fees.
Apr 10 2017
Pros: Ease of return
Cons: car smelled like someone had been smoking in it previously
Apr 17 2017
Naples and back
Pros: Nice car, clean, good mileage.
Cons: Car had excessive torque steer, tiring over long distance. (Nissan Altima)
Pros: The counter agent in Manchester was very friendly and helpful.
Oct 29 2015
Pros: Lines were short
Cons: I signed up for a surprise car rental for 5 adults and 4 suitcases
I was told I had signed up for a Ford Focus : this didn't meet my rental criteria. I was shown that a Ford Focus was rated for 5 adults. Seriously
I had to pay for an update to get a car that would accommodate 5 adults and 4 suitcases
not a great experience to start a driving vacation
Nov 26 2015
company policy is terrible
Cons: As a consumer i like to keep my debt low. Only one credit card with low amount. Like to pay cash and use bank card. Lots of funds available. Could not rent because company won't allow use of bank card. Had to use a different rental company. Very disappointed
Nov 28 2015
Can not say I would use Kayak again.
Pros: You offered an excellent price and reservation process was simple.
Cons: When I arrived at the counter the confirmation I repeatedly gave as well as showed the agent came under someone else's name with a pick up in Florida (I was in New Hampshire). The agent was confused, contacted her supervisor, and then offered to give me the car under the other person's name which I felt was quite unacceptable. I had to cancel the reservation, cancel the insurance, and then rebook which of course was at a higher price. Very disappointing and time consuming.
Jan 2 2016
Great rate and good car
Pros: An amazing rate at MHT.
Cons: The ride was a little rough. I think the tires need replacement or rebalancing. minor detail!
Jan 12 2016
Easy and good
Pros: Pick-up and drop-off were easy, no hidden fees, and the car was perfectly functional.
Cons: No complaints.
Feb 22 2016
Pros: Car and service quality was on par with their competitors.
Cons: Albany airport return location is off site and less convenient than their competitors. The upsell for prepay for toll roads in NY was a little over the top and not necessary but otherwise their approach was typical.
Mar 27 2016
Fine till they double charged me
Pros: The car was nice enough and good on gas
Cons: They double charged me when I dropped off the car and had to wait for about 5 days for the money to get released and back into my account and kayak should include all the fees I the price quoted...I also paid twice as much as the site said I would
Apr 25 2016
Pros: Return was quick. Actual charge is less than the estimate
May 3 2016
I missed the rental
Cons: I didn't receive a reminder, so I forgot which company I rented from. :( (I travel a lot, and usually get a reminder email.)
Cons: Tried to upgrade us to a SUV which was a little vehicle
Oct 13 2016
Pros: Appreciated the competitive price, with a last minute rental. No price gouging.
Cons: The kiosk was a nightmare. It took more than ten minutes to use and at the end told me to start over and pick another location, because of pick-up and drop off times - when the times were on the first screen.
The young man at the desk handled every thing for me. No conflict with the times.
Nov 25 2016
Pros: great service
Feb 14 2017
Pros: How fast and easy it was to pick up the rental.very friendly staff.
Cons: Nothing against them but it was sucky driving through a snow storm to drop it off.
Mar 17 2017
Middle row seat warmers!
Pros: Good selection of full size SUVs. The counter agent was super nice, and the gentleman who helped me in the garage was really appreciated.
Cons: The SUV that I chose had damage to the front right bumper.
May 2 2017
Super efficient & friendly
Pros: Agent clearly explained options & completed process. Another agent took me to 2 minivans ready for blue tooth and activated it. Very quick check in when returned. Minivan clean & smooth running
Jul 10 2017
Pros: No waiting when we picked up the car. The person at the rental counter was very professional and accommodating. We liked the car very much. We had a very early flight so we just parked the car and dropped off the keys. Easy!
Oct 8 2018
Pros: The entire process in Manchester was impressively quick and efficient. Thanks.
Dec 26 2018
Excellent customer service
Pros: The first car we rented was used by a smoker and the car stunk! We informed the company and went back to the Manchester NH airport and Jake at that location took great care of us with an upgrade. Two thumbs up for Jake.
Cons: Phone customer service was slow, we were on the phone for 40 minutes without an clear solution to replace the vehicle that stunk of cigarette smoke.
Pros: The car 'looks' good and it was very easy to pick up car at MHT airport.
Cons: The car was loose feeling, I didn't feel safe changing lanes. I was on the highway and it's not easy to turn around or I would have driven right back. In addition the driver's side mirror has a warped appearance which I understand (after I turned the vehicle in) is a Honda design for better view of cars beside you. NOT SO...I felt like it was a mirror from a carnival. I called Thrifty and was told to bring the car in to my destination location (no suggestion of a location along the way) that night, to swap...only to find they were closed. It was a terrible experience that I would never want to repeat. I was so grateful that I didn't have to drive that car back to MHT airport because of the weather. I couldn't imagine maneuvering that car in snow. I rent cars on a fairly regular basis and this was a car that needs work before letting anyone drive again.
Oct 13 2016
Cons: We were not provided the address of where to return the car other than Albany airport and it was off the airport property which was stressful to find and almost made us lose the plane. I don't want to rent where it is not on airport grounds to pick up and return.
Oct 17 2016
Exploding rear window
Pros: All was great until the rear window exploded
Cons: When in Virginia (on our way home from Florida to NH), I closed the passenger side door and the rear window of our Kia Sedona exploded. To say it scared us is an understatement. Apparently, this is not unheard of in a Sedona. In fact, it is recommended that you open a window prior to closing the door to relieve the interior air pressure. No one ever told us this. We were stranded for over 2 hours while waiting for the tow truck. Our trip home was delayed causing issues with traffic and time frames.
Sep 18 2017
Pros: It was great! No problems .
May 13 2018
Pros: The little car was comfortable.
May 29 2018
Pros: Letting the check in agent know the toll pass was not necessary, he removed from the bill.
Cons: The counter agent made it seem necessary to get the toll pass - I never used a toll pass once.
Jun 22 2018
No major issues. Dollar rental through Thrifty.
Pros: The van was adequate for our purpose. We had 4 adults and 2 children in our party. We used the van for 15 days. The price was about $29 a day, not bad for a van. We had 6.5 hrs of drive time loaded with bags and and a couple of coolers. It was right but doable.
Cons: I think as an industry some rental agencies cost for another driver is excessive. Although the rental was a great price. The added cost (of $13.50) took a lot of the savings away. I will try to stay clear of renters who have excessive fees in the future when there is another driver.
Jul 6 2018
Pros: Nice that it happened.
Cons: Car too tricked out. Jeep Compass has many controls that can't be overridden. Lots of automatic steering, bings, wipers out of control, etc.
Jul 8 2018
Pros: Nice vehicle. Staff was friendly.
Cons: During pick up, staff was not super clear about toll options. I did get what I needed but was surprised it wasn’t clearer.
Drop off was okay but poor signage for those of us dropping off before there was an attendant.
Jul 18 2018
Cons: I didn't like that when I went to pick up my rental the fee was much higher than the quote I got from the website when I booked it.
Cons: Didn’t realize that this enterprise would not pick me up from the airport. I had to pay $ 30 in cab fare to get to and from the airport. Their motto: Enterprise- we’ll pick you up (just not from the airport)
Oct 26 2015
Pros: Was ready with a vehicle, vacuumed it out before I left
Cons: Wrong sized car. I specifically wanted a certain sized car and they didn't have one that sized. I was upgraded to an SUV - did not appreciate.Also on my return to another airport (Albany, NY), I returned earlier than the Enterprise workers came, so was unsure where to drop off and how to get to the terminal on time for very early flight. I'm not sure I'll repeat my my Enterprise experience.
Aug 18 2016
Pros: Friendly helpful staff
Cons: 1) that you couldn't pick up from the airport. Like where do most of your customers without cars come from?
2) I booked on kayak and it ended up being $50 more than provided and then there was the extra deposit. I was fine fronting the deposit and paying more because I really needed the car but I wanted to be told up front so that I could better prepare.
May 17 2017
Great customer service
Pros: I liked the customer service. It was nice to know that I had support from the workers when I wanted to switch the car for safety reasons. They were friendly and knowledgeable.
Cons: No complaints
Sep 26 2017
Simple Timing can Mean Everything
Cons: I made the reservation showing arrival @ the airport at 6PM. Since the rental location was OFF-SITE, the time to cab over to the rental location got me there to find out that they closed shop at 6PM. NOT GOOD Had to rent from another company the next day. Highly inconvenient.
Oct 10 2017
Pros: Fantastic, friendly and professional staff
Oct 9 2018
Pros: There was no reservation at Enterprise. Kayak screwed up.NO more kayak.
Jun 12 2019
Pros: The young man that picked us up from our hotel and took us to the rental site was outstanding. He was so friendly and so conversive. I'm sorry that I can't remember his name because he should get recognition for doing an outstanding job. ALL rental car personnel should take training lessons from him
Cons: Great experience! Nothing to change.
Jul 15 2019
Pros: When I picked up the car in Manchester he wanted to charge me the $778 because dropping off in Boston. I showed him the reservation with the price of $370.00 dropping off at the Boston airport and he (Andrew) told me let me se what I am do. In the system he changed the stoop off back to Manchester .
Cons: Pick up and drop off . They charged me $1200 for a $370 car rental.
Aug 19 2019
Cons: Cancelled the reservation when we found out it was "an off airport location" with no shuttle service. This was not made clear when I made the reservation.
Cons: We had to walk your luggage half way across the parking garage because you can't pull the car up to the booth. The car smelled like cigarettes horribly bad. No person at the drop off spot so we had to move the car twice for them. Bad experience over all
Oct 23 2017
Cons: Dirty rear interior window
Jan 6 2018
Easy to return
Pros: Seamless return process
Jan 16 2018
Just a drop off
Pros: Manchester was drop off location for one-way rental. Location was convenient, and drop off was quick and easy.
Jun 3 2018
Didn't get the full discount
Pros: Loved the vehicle-Hyundai Santa Fe-Also very easy access at the is airport
Cons: I had a 25% off with Discover Card code, but from the receipt it looks like I only got 5% off
Aug 7 2018
Pros: Ease of booking and pick up. Ease of drop off.
Cons: Car wasn't cleaned too well inside. no choices of vehicles, this one was a hybrid. I've never driven a hybrid and couldn't understand the nuances. There was no instruction of what to expect, and nothing inside the vehicle to explain. While the mpg was excellent.. the everyday driving was not.
Oct 10 2019
Pros: staff helpful and drop off was easy.
Cons: to far away from airport arrival when you have major luggage you are dragging over to counter
Cons: The charge of $9.98/gallon is unacceptable. I will never rent from Budget again.
Jun 23 2016
Horendous wait time
Cons: One agent working at the counter. It took an hour and a half to get my rental..!! The flight from Baltimore to Manchester was shorter than the time it took for me to obtain my vehicle.
Signage was awful to auto rental as well. The agent in the garage seemed perturbed with everyone first walking out there and then back to an area in the garage. Budget does not equal friendly nor easy...Never again
Aug 1 2016
clean car, drove great,
Pros: Very easy airport to pick up\drop off your rental car
Aug 10 2016
Pros: Seamless rental with no problems. Experience with
other companies were very poor.
My choice of cars was great for 5 people
Aug 10 2016
Pros: drop off was great and easy, the usual check over the car and then you were free to catch the plane.
Cons: pick up was much slower than it could have been- just one person at the counter handling two different car rental companies.
Aug 12 2016
Car was filthy. I was embarrassed to drive the ca
Cons: Won't be back. I had to get my car washed immediately. Filthy.
Aug 21 2016
Pros: Clean and newer car. Pick up was smooth.
Cons: Drop off required going back inside to the desk. Took longer than when you can just get a receipt in the parking lot.
Dec 9 2016
Cons: I couldn't even get the car because at the last minute you jacked up the price.