Inwood car hire information
Inwood car hire reviews and directory
Rated no. 1
7,9 Good (3 reviews)
1 location in Inwood
Car hire locations
Locations in Inwood
501 Burnside Avenue
+1 516 239 0202
Dec 3 2016
Friendly staff, good service
Pros: Genuinely friendly staff who made sure all the customers were attended to and that everything was correct. They were able to give me a ride back to the subway when I dropped off the car, which was great since the place is a bit out of the way. The car was in great shape and didn't give me any problems. Will definitely be open to going back here for my next rental.
Cons: The lot is hard to maneuver multiple cars in so at both pickup and drop off there was a bit of a wait to be able to get in/out. They also have pretty short hours(especially on weekends).
Sep 12 2017
Pros: Customer service was second to none! The offer for pick up and drop off was very much appreciated. And the manager of the location that served me even have me extra two hours to return the car without surcharge when I called to inform them that I was in traffic. Awesome!
Cons: Nothing at all.
Jun 26 2019
Pros: The car drove well.
Cons: The rep never looked me in the eye during pick up or drop off: he spoke to the iPad and computer screen. I had to ask for the car to be washed. I waited for almost an hour between arrival and departure. Reps argued amongst each other. The entire office seems unprofessional and needs training.
Car hire locations
Locations in Inwood
686 Burnside Avenue
+1 516 371 0219
Jun 15 2018
Cons: Car not ready on time. Waited for car to be washed
May 23 2017
Pros: It was nice car and drove perfectly fine. I might decide to buy that car now.
Cons: The only thing I didn't like was the under 25 fee.
Feb 2 2018
Shame on me for trusting Hertz
Cons: Granted, I picked up my car on Dec 23rd, which is a busy day given the upcoming holidays. But top to bottom, my experience was poor, at best. I booked at Inwood and received several conflicting messages directing me to pick up in Lynnbrook. The staff at Lynnbrook encountered a series of customers prior to my arrival and post my arrival, all of whom had varying levels of difficulty obtaining their rentals. I'm sure the jobs performed by these staff members is challenging, but their ability to mitigate the situation, deescalate, and treat paying customers with respect was nearly non-existent. When I returned my car to Inwood, I learned for the first time that Lynnbook staff was required to offer me a pick - up. No such offer was ever made. Also, the next day, I received a call from the Inwood office indicating that I had left an item behind in the car. I called back upon receiving the message and was told the rep who had contacted me was next in the office the following week, and that I should call back then. To be clear: no one told me what the recovered item was, or made any attempt to contact the rep who initially called me. The burden was placed squarely on me to perform diligent follow-up. As id I was the employee who worked for Hertz. Perhaps not a big deal in isolation. But this occurrence underscores a company wide culture which devalues customers time and expectations. I left feeling my purchase was not valued, that my time was unimportant and that the staff was not in attendance to assist me. I see no reason I should rent from Hertz again. Given that I rented another car earlier today, I can confirm I am acting on this self-imposed mandate.
6 travellers who hired a car in Inwood gave the car agency they used an average rating of 6,5
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