4.0 OkayApr 5 2021
Pros: Pick up was good with a friendly counter personCons: Response while on the road. The Bluetooth in the car was broken. We were promised a call back from roadside assistance which never came.
10.0 ExcellentFeb 16 2021
Cons: Nothing - it was great !
6.0 GoodDec 31 2020
Pros: The process itself was quick and easy. The car was ready for us when we got there.Cons: • Actual front desk clerk in pick up spot was a bit rude • Car says it fits 7, they didn’t mention it would be cramped seating with limited space to store our belongings • Car was not as clean as expected
4.0 OkayDec 29 2020
Cons: It was impossible to get in touch with them when we had an issue with the car - HORRIBLE customer service.
6.4 GoodOct 14 2020
Pros: Pickup and drop off were easy, the car was new (2020 model, 14k miles on it).Cons: The car *reeked* of cigarette smoke and getting a tire replaced was a hassle despite insurance. We did not notice the smoke immediately on pickup because we were wearing masks and they had sprayed some cleaning product which covered it up for a bit. We left the windows open for hundreds of miles of driving over three days and the smell never quite went away. Considering that they charge around $200 from renters who smoke in the car, one should think that they do more about it afterwards. Or at least compensate renters who get the car afterwards. We also had a lot of trouble resolving an issue with a flat tire. Roadside assistance was fast, but the donut spare tire they put on only works for 50 miles. It took us over half a dozen phone calls to different Alamo/Enterprise hotlines and branches, trying to get a replacement car or a new tire. No replacements cars were available in the entire Albany, NY region due to the holiday weekend. We finally learned from a more competent employee that Alamo and Enterprise have a partnership with Firestone, so you can get a tire replaced there free of charge. It would have saved us about an hour to learn that from the first hotline which you call for roadside assistance. Also, when you book full insurance you expect that these kinds of things are covered more flexibly. It appears that totaling the car in an accident would have been covered but getting a replacement tire anywhere but Firestone would have not? How does that make sense?
3.6 MediocreOct 6 2020
Cons: the car was filthy and smelled
6.4 GoodSep 14 2020
Pros: Great car.Cons: Battery died which caused us great inconvenience. Also one of the key fobs did not work. Not expected with a new car
9.6 ExcellentSep 14 2020
Pros: The staff was helpful and friendly! Kim is the star at this location, she’s friendly, goes above and beyond, aware of the customers time and above all else offers great customer service experience.Cons: With social distancing the line was outside wrapped around the sidewalk. When i got to the front i realized the booking agents were also taking customers out to retrieve cars, instead of sending them to someone to retTwice the car and servicing the next customer. The current process is time consuming.
3.6 MediocreSep 4 2020
Pros: NothingCons: I am under 25, and according to Alamo rules, I cannot rent a full sized SUV. Despite confirming the booking, and making sure everything is alright over phone, I was only made aware of the above fact at the counter during pickup. I had to change all my plans. The rental agreement copy that was given to me did not have any detials of the car- no license plate number, no vehicle details at all. And calling the agency to request a copy had no use- the customer care claims that they do not have access to the agreement (which I find very hard to believe), and the location rented from claims there is no way to contact them (no phone) despite the fact that the attendant was on the office phone the whole time when I went out to pick up the vehicle.
7.2 GoodSep 3 2020
Pros: Yes the staff were very nice.Cons: LGA airport is still a mess as far as the rental car shuttle goes. You have to take 2 buses. With Covid there are fewer people at the airport and the rental car buses should be able to go directly to the airport. Also the cost of renting a car out of LGA is ridiculous. Kayak had the best price, but $582 for 4 days? Expensive