Book Hertz hire cars in Inwood

Reviews for Hertz in Inwood

Recent reviews

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10.0

Pros:Staff was very helpfulReviewed Mar 3 2021

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10.0

Pros:Pickup and drop off were super smooth.Reviewed Dec 22 2020

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2.0

Cons:The car I reserved and prepaid for was not there so I had to rent a car elsewhereReviewed Jul 16 2020

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4.0

Cons:Car not ready on time. Waited for car to be washedReviewed Jun 15 2018

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3.6

Shame on me for trusting HertzCons:Granted, I picked up my car on Dec 23rd, which is a busy day given the upcoming holidays. But top to bottom, my experience was poor, at best. I booked at Inwood and received several conflicting messages directing me to pick up in Lynnbrook. The staff at Lynnbrook encountered a series of customers prior to my arrival and post my arrival, all of whom had varying levels of difficulty obtaining their rentals. I'm sure the jobs performed by these staff members is challenging, but their ability to mitigate the situation, deescalate, and treat paying customers with respect was nearly non-existent. When I returned my car to Inwood, I learned for the first time that Lynnbook staff was required to offer me a pick - up. No such offer was ever made. Also, the next day, I received a call from the Inwood office indicating that I had left an item behind in the car. I called back upon receiving the message and was told the rep who had contacted me was next in the office the following week, and that I should call back then. To be clear: no one told me what the recovered item was, or made any attempt to contact the rep who initially called me. The burden was placed squarely on me to perform diligent follow-up. As id I was the employee who worked for Hertz. Perhaps not a big deal in isolation. But this occurrence underscores a company wide culture which devalues customers time and expectations. I left feeling my purchase was not valued, that my time was unimportant and that the staff was not in attendance to assist me. I see no reason I should rent from Hertz again. Given that I rented another car earlier today, I can confirm I am acting on this self-imposed mandate.Reviewed Feb 2 2018

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8.0

Weekend RentalPros:It was nice car and drove perfectly fine. I might decide to buy that car now.Cons:The only thing I didn't like was the under 25 fee.Reviewed May 23 2017

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More

• What is the most popular car hire from Hertz in Inwood?

  Intermediate (Chevrolet Bolt EUV or similar) is the most frequently booked car hire type from Hertz in Inwood.

• How many car hire locations does Hertz have in Inwood?

  Hertz has 1 hire location in Inwood. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: John F Kennedy Intl airport (JFK)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?

  Yes

• Does Hertz have a car hire location at the airport: Newark airport (EWR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Newark airport (EWR)?

  Yes

• Does Hertz have a car hire location at the airport: LaGuardia airport (LGA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from LaGuardia airport (LGA)?

  Yes