A "confirmed" "reservation" doesn't guarantee that a car gets reserved for you—regardless of the dictionary definition of those words. On the day of pickup, no cars were available, my booking was cancelled, and I had to alter my plans entirely.
I was allowed to book a car at locations that did not have cars available. It was inconvenient and time consuming to call multiple rental locations myself before finally settling on a location that had cars available, but at a much higher price.
They cancelled my minivan rental 2 days before my trip. Common practice for all rental car agencies. You either have the car or not, don't advertise that you will if you won't.
I was anticipating a Camry instead got a small SUV, which really didn't have the trunk space that we needed. It is a hassle getting to the location. Uber lyft prices in the morning are ridiculous. Not sure why there would be a 50% difference between here and an airport location (unless you are deliberately trying to screw last minute travelers.)
I had a reservation. Received a text an hour before pickup that they did not have my car. Instead of arranging another I had to call the 1-800 number, arrange for another car, drive 15 minutes to downtown LA, and wait until the second outlet opened. Turns out they did not have a car for me. I called the 1-800 number AGAIN, walked to the third outlet, and had to wait another 30 minutes for my car. Given most times the check-in is about five minutes, this was a car rental disaster.
I had selected the lax airport but was given a different location about half an hour away. I didn’t end up using this rental reservation.
