4.0 OkayJun 21 2021
Pros: Porsche was excellent and helpful. She stayed late to give us our vehicle, knowing that the situation that Midway/priceline put us in was unfair.Cons: I rented a car from LAX via Prineline... and was given a car at Midway's downtown LAX location, which closes at 1pm on Saturdays! I wasn't told that I'd need to take a $60 uber to get there, sit in 45 minutes of traffic, and have to do that AGAIN to return it. It was inappropriate for an "Airport rental". Luckily, the people working there were VERY competent and kind and helpful. If this location is going to remain as an airport location, there NEEDS to be a shuttle AND a note that informs the renter of the 30-45 minuted drive (depending on traffic).
10.0 ExcellentMay 17 2021
Pros: Our flight landed a bit late and we were rushing to make it before the place closed. It was our only chance at obtaining our rental car to drive north 2 hours where our hotel room was booked. Sunny stayed late to help get us our car and we will be forever grateful! She was super nice and the car was in great shape.Cons: Maybe it more clear where the car is being rented from - there is a location at LAX and one in downtown LA. We thought we had booked one place and it turns out it was from the location that was farther away. Luckily, Sunny stayed for us, otherwise we would have been SOL!
6.0 GoodApr 7 2021
Cons: The pickup and drop off was horrendous. The first shuttle never showed up at LAX (and I say first as per their instructions you need to take 2 shuttles to get to them) and we had to walk from the airport to the car rental location. When called to request a shuttle they told to just keep waiting as they had no idea how long it would be. Wait for what, a shuttle that was never coming. When we picked up the car, I specifically asked about a shuttle back to the airport as the drop off was after hours and that we didn’t not want to walk again. They assured me there is a shuttle 24/7, picking up every 5 mins. No surprise, there was no shuttle again!! And we had to pay for taxi to take us to the airport as we didn’t want to miss our flight by walking.
10.0 ExcellentApr 2 2021
Pros: Staff was awesome! Very nice and professional!Cons: There was only one man working and he was overwhelmed w customers so my car was not pre cleaned or wiped down so he was scrambling to take care of me. There was trash in the car that I had to clean out myself but the guy was great and he handled everything as best as anyone could.
8.0 ExcellentMar 31 2021
Pros: Very nice staff.Cons: Need to make sure that the car that was rented originally is given. Called me last minute to tell me my car didn’t arrive on time. Gave me a offer since the van I ordered was not provided but I wasn’t too happy because I got offered a smaller SUV.
2.0 MediocreMar 30 2021
Pros: NothingCons: Never got around to renting from them. They called me in the morning to tell me that none of the minivans I requested were returned so they could not provide me with the vehicle I reserved. Didn't have time to wait around for them to call me when a vehicle finally became available (which they never did).
2.0 MediocreMar 29 2021
Pros: nothing they did not had the car I needed so I couldn't get any rental carCons: a heads-up on availability for the car rentals
2.0 MediocreMar 29 2021
Cons: I rented a minivan because I needed the space. Upon pickup of the vehicle, I was told that my reservation was given to another customer. My trip was extremely uncomfortable. I was then given a small suv. I was sad ,extremely dissatisfied.
2.0 MediocreJan 31 2021
Pros: The priceCons: The wrong pick up address was listed on the reservation. When I called the phone number on my reservation the first operator told me she could not help me find the location. I hung up and called back, the second operator was able to give me the correct address. The phone operator and the representative at the location did not mention any steps they would take to correct this information for future patrons. While driving the rent a car the tire light came on the dashboard due to low air in the tires. When I checked the tires at least two tires had very low traction and should have been replaced before sending a customer out with this vehicle. I will never return to this business again.
2.0 MediocreOct 26 2020
Pros: NothingCons: Did not get the car which I booked, instead was given a lesser category after making me wait for hours.