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4 locations in Brockport
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10,0 Wonderful
Aug 2020
Pros:
Yes, staff was great, and did a great job with curbside pickup/returns related to COVIDCons:
Nothing. Friendly and efficient staff. Process simple. Great choices in vehicles. Would highly recommend.10,0 Wonderful
Jul 2020
Pros:
The staff was very accommodating and helpful.9,6 Wonderful
Jun 2020
Cons:
Interior was about 95 percent clean but that may be a result of COVID-19. Overall I was satisfied with the choice of vehicle.9,6 Wonderful
Jul 2018
Pros:
Customer service was great - no issues with the car. It had some minor wear and tear on the outside, but they took note before we drove off. So close to the airport - overall savings was well worth the cost of a Lyft to get there.10,0 Wonderful
Mar 2018
Pros:
Very economical8,0 Very Good
Mar 2018
Pros:
They upgraded me for freeCons:
The car wasn't very clean... crumbs in cup holder, empty cups in back seat... yuck!One location in Brockport
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2,0 Poor
Mar 2020
Cons:
At airport, no shuttle to off site rental car place. Called 1-800 # customer service to have them get a hold of somebody at offsite Alamo for a shuttle. Customer service agent did call the offsite place and said nobody was answering left a message with my contact # for them to get a hold of me and I still, to this day, Never received a call. It’s been 4 days.10,0 Wonderful
Feb 2020
Pros:
The manager when we picked up the vehicle was extremely helpful. He personally got our vehicle, warmed it up as it was 16 degrees and loaded our luggage for us. He really went above to assist us.Cons:
Alamo needs to correct their automated answering messages as they do not direct customers correctly. Was not able to get to a real person, messages sent you in a circle and then disconnects.9,2 Wonderful
Feb 2020
Pros:
YesCons:
The drop shuttle was not there at 4am to take me to the airport. I had to call a Lyft.8,8 Very Good
Jan 2020
Cons:
place to leave car4,8 Mediocre
Jul 2017
Pros:
proximity to airportCons:
was in emergency situation and was met with indifference. luckily, the kindness of strangers prevailed.8,0 Very Good
Jul 2017
Pros:
Rental agent very personable and friendlyOne location in Brockport
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10,0 Wonderful
Dec 2021
Pros:
The staff exceeded my expectations...we were late to the mall location and he calmed me down reopened the mall gate for me to enter...and had nothing but kind words to share with me as he obtained a rental car for me...Bravo!Cons:
Nothing...thank you sir...your customer service is second to none...2,0 Poor
Jul 2018
Pros:
nothingCons:
the location kayak sent us to was closed!!!!10,0 Wonderful
Dec 2016
Pros:
All the staff that were very attentive at the beginning of the rental and also at the moment of returning the car.8,0 Very Good
Nov 2021
One location in Brockport
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8,0 Very Good
Apr 2021
Pros:
The company is short staffed although the pick up location gal took care of me over phone calls interrupting her.Cons:
The vehicle that I had had a slipping transmission and needs attention. I told the girl at drop off but she was too busy to care.2,0 Poor
May 2018
Cons:
They charged twice So I e-mailed to budget so I waiting the refund6,8 Okay
Apr 2017
Pros:
No wait time at pick upCons:
Car was way too small compared what was offered thur web8,0 Very Good
Feb 2017
Cons:
The only thing I didn't like is reservation said Impala or similar and I got a Malibu which I think is smaller10,0 Wonderful
Dec 2022
2,0 Poor
Apr 2022
One location in Brockport
One location in Brockport
Most popular car type | Mini |
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