Pros:Generally easy, though it cost 12 extra because I dropped off early
Cons:office was about 90 degrees
Pros:The staff is very friendly.
Cons:Unfortunately there was a problem with the computer and the staff member had to call the bank to verify payment so the process took a little bit longer than expected. She was very polite and efficient through the process.
Pros:Yes mary was great
Pros:Everything was in place and the rental went smoothly.
Pros:Only returned my car to this location, but it was raining buckets when I returned it, and someone there was nice enough to walk me out to my ride with an umbrella.
Cons:Worst experience ever. First off, we were told that as long as the person who picked up the car could use a different credit card than the one booked with. This was important because we were doing a joint trip where one person wanted to pay but the other needed to pick up the car from a different state. Come to find out, that was a lie. Second, the car was absolutely disgusting. It was banged up on the exterior, filthy on the interior and was in the worst condition i have ever seen a rental car. My father in law ended up exchanging the car at our destination and that process was a nightmare. Despite calling ahead, we arrived (with a 3 year old) to do the exchange and ended up waiting an hour for another car. Lastly, after we had to cancel the initial transaction (due to the credit card mix up), we were told we would be getting a discount, but when you look at their receipt, none of the numbers add up or subtract to the total. Worst experience ever!
Cons:The drop off time at Cleveland Hopkins airport was over 30 minutes. There was only one person doing returns and upwards of 13 vehicles waiting in line. Lots of people were honking and upset.
Pros:Friendly staff, quick check in, very nice car.
8,0 Very Good
Pros:drop off was simple. car was nice to drive and clean.
Cons:Car , largre sedan, I reserved was not available, actually there was only one car some what big enough for my use on the lot..and this was at noon. so "free" upgrade from sedan to SUV actually cost me more money in gas.
Pros:Car was adequate. Quoted price was reasonable for a one way rental.
Cons:Rented one way for 24 hours at a quoted price. Turned the car in earlier after 10 hours and they attempted to charge me double. Attendant at the receiving end said "read the contract" which nowhere in the paperwork I was given did it explain that I would be charged double if I turned in earlier. Attendant was extremely rude. I will never rent from Avil or their affiliated company, Budget in the future.
Pros:Friendly, knowledgeable counter help. Convenient location.
Cons:No curbside check in but this is a small location so OK with that.
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8,0 Very Good
Pros:The process was easy.
Cons:The car had a check engine light on and change oil now sign on halfway through the trip.
Pros:Staff was super friendly and super helpful. I had 2 reservations and when I went to cancel one of the reservations they must of canceled both. When my boyfriend went to pick up the rental, they had no car for us. They said they never got the second reservation. Had to wait an hour and a half to get a car. Enterprise did a great job fixing all the problems Hotwire caused.
Cons:Hotwire caused a whole lot of problems. They should of never canceled both reservations.
Cons:the employee hit me with car then jumped out yelling and trying to fight me because I wasn't looking out for him.