Guest reviews
Overall rating
7,5
Good
Based on 5 reviews
Cleanliness
7,2
Comfort
8,4
Pick-up/Drop-off
6,8
Value for money
8,0
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
1
1
2
0
0
-
5,6
Pros: Friendly staff, quick process
Cons: I was told the car had EZ pass, it did not. Car smelled like smoke, used Q-tips and cigarettes left on floor between seats.
review from
-
7,6
Debit card does not work
Pros: I used my debit card to pick up my car but it cannot pass the SSN check since the system is for credit only. I successfully used my debit card to complete all online process and there is no any notice telling me that until I walked 30 min to pick up the car and then get stuck there for an hour.
review from
-
4,4
Budget's problem....customer inconvenience
Pros: the employees were very nice.
Cons: ***Gas tank could not be opened to refuel before returning. At drop-off, the second attempt by the Budget employee was successful only with the help of a screwdriver to pry the tank cover open. Then, we were told we would have to go to a nearby gas station an fill the tank ourselves (we are talking possibly 2 gal), and then come back to return the car. Otherwise, we would be charged a $20 refueling fee. The whole drop-off process took almost an hour. Come on Budget...give the office some customer service latitude.
review from
-
10,0
Pros: Courteous agents
review from
Where can I find Budget hire cars in Solon?
33003 Aurora Road, Budget car hire
Address
33003 Aurora RoadHours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 09:00 - 14:00 |
| Sunday | 09:00 - 12:00 |