2.0
They did not allow me to take the rental after paying for it and signing the paperwork. They left me hanging after my flight was canceled at 11pm and asked me to go around asking if a rental car is available at other rental car companies. I will never go to Budget again.Reviewed May 2 2026
review from![kayak]()
2.0
We had to wait over an hour at the check-in counter. They admitted that they were not able to turn cars over fast enough and were having to pull them from other agencies. Clearly unprepared. The car was received already with some damage on the front.Reviewed Apr 16 2026
review from![kayak]()
2.0
Everything was great until 24 hours after we returned the car. Now they say we didn’t return it! We have filed a claim stating we did but how unfortunate budget is such chaos. Never again.Reviewed Apr 7 2026
review from![kayak]()
2.0
Check out and return staff were friendly and fine. Car was garbage, dirty, bald tires, poor range for an EV not as advertised. Charging adapter not provided.Reviewed Feb 23 2026
review from![kayak]()
2.0
They didn’t have a car ready for me. I waited over an hour, I had to ask an employee to have mercy of me and ask another company if they could lend them a vehicle. I rented a mini van because I had 3 car seats and 3 kids so I needed a bigger vehicle. I find it extremely upsetting that they made us wait that long to get a car we were confirmed for in advanced. There were about 25 people waiting for customers to return vehicles so we could grab them. It’s extremely disappointing and stressful when traveling. Also the budget employees were extremely slow, spending over 15 minutes with each person so someone from Avis pulled me to take care of my reservation and it took her 1 minute to do it. Also, why would you guys offer insurance, I booked it and then at the counter the employee says “that’s a third party you won’t have coverage” so why was that offered to begin with?Reviewed Feb 22 2026
review from![kayak]()
2.0
I reserved compact SUV but was given a sedan. Took a long time to be able to get a decent car. Got overcharged in the end...Reviewed Jan 18 2026
review from![kayak]()
6.0
After landing at the airport and taking the bus to the rental location. I had to wait in line for well over an hour just to pick up a rental vehicle that I had booked well ahead of time online. I thought the process was going to be way faster and I will be thinking twice before booking online again.Reviewed Nov 10 2025
review from![kayak]()
4.0
They haven’t sent a receipt and there were no cars ready at the airport. There was a line of people just waiting for cars.Reviewed Nov 10 2025
review from![kayak]()
10.0
Ease of returnReviewed Oct 16 2025
review from![kayak]()
4.0
The car was quite old. Had a slight smell of vomit. And had a very weak engine. The line to pick up the car was very long. I must have waited 20 minutes.Reviewed Sept 18 2025
review from![kayak]()
10.0
Had to wait too long to get a vehicle after checking inReviewed Apr 29 2025
review from![kayak]()
10.0
Say pickup… no pressure to buy extras.Reviewed Mar 20 2025
review from![kayak]()