Holiday Inn Express Bloomington West

Nice room nice bedding nice tv

This happened to be an eve when a lot of jr high age children were staying at hotel. Loud running in the halls knocking on doors laughing and screaming in hall. Doors slamming up and down hallway. Pool was completely full of kids. We did complain the desk clerk did come up once and asked one kid to stop running at approximately 8:30 that was the only time we heard any adult say anything. I recorded the running and carrying on. We paid double what we normally pay to stay because we had driven over 8 hours. I had requested to be on the top floor when booking. Put on second floor. I was concerned about over head noise. We were exhausted and and I had a migraine. There was no adult supervision we do not know if the desk clerk contacted the adults in charge to ask that the kids be corrected and quieted down he stated quiet time starts at 9pm and made his rounds early. The noise and carrying on lasted well after 9pm. There Were numerous kids staying in rooms alone. The one adult knocked on their door the next morning to get them up and going he came from across the hall. The next morning there was no tables available for breakfast and we had no desire to eat in the middle of the very kids that made our night miserable. Couldn’t use the pool if we wanted unless we waited until late. The heater in the room makes a loud grinding sound when it kicks off and the toilet would run unless we took the lid off and messed with the lever. The bathroom shower surround needs attention. We feel honestly we shouldn’t be charged period but asked for a 50% reduction in charge. We would have moved at 9:30 had there been a room available at a nearby hotel. This has been clearly the worst stay ever. Thanks to the lack of controlling the situation. It is the managers responsibility to see that all clients are comfortable.

Location, staff

The tub and bathroom were dirty. Rust that looked a little like blood