Basel hotels near Zoo Basel

Pros: Great hotel!!. Been here many times, always a pleasure to stay.

Cons: -

Pros: It was all good.

Cons: The room was a tad small but adequate.

Pros: The staff is very helpful! "Come as guest, leave as friend " I love their slogan !

Pros: I loved everything about our stay

Cons: N/a

Pros: Good location, good breakfast, all organic food. Mini bar free

Pros: From check-in to leaving, an excellent experience. Hotel is literally across the street from the train station. It's a nice walk to the old town area and the river. And a quick trolly ride back with the included free town pass. Room was large and well equipped. Bath was spotless, well-equipped and with large walk-in shower. Included breakfast was delicious and offered good variety served in beautiful dining room.

Cons: Nothing. This hotel was great.

Pros: The staff was incredibly nice and welcoming. It made all the difference with other hotels.

Pros: Very friendly hotel.

Cons: Like everything in switzerland it is a little expensive

Pros: The location and the room is great

Pros: Wonderful location within walking distance of the river for people taking river boat cruises.

Cons: We were in the new wing so there were many stairs to climb.

Pros: In a great location for exploring the city. Very clean, comfortable and fully functional room.

Cons: Staff very efficient but not always the friendliest. Small thing but no facility to make tea and coffee in the room.

Cons: One member of staff, blonde hair curly, older lady. Let the team down a whole bunch, ignorant and rude couldn't even say hello! Black hair younger lady was absolutely lovely, could not fault her.

Pros: Great central location. The staff are incredibly helpful, friendly and speak so many languages! The property is furnished to a superb standard, so much so I'd say it's more like a 4* than a 3*. I got a huuuge room and it was so cheap! The breakfast had a great range of food and loads of yummy local cheese. I'd definitely go back.

Pros: Location Size of the room Reception staff (in the morning)

Cons: Decoration was very simple It was hard to reach the room with two luggages One of the reception clerk was a little bit rude and not helpful (night shift)

Pros: Extraordinary staff, very polite. Since we entered the hotel, we we're welcomed very nicely. Free Basel card (but I guess this is in all the hotels), free water, ice tea and fruits for the entire stay.

Cons: Not so many options for the breakfast.

Pros: Good service, friendly staff

Cons: The segregated restaurant area

Pros: Friendly staff and lovely home cooked croissants provided free of charge in reception each morning as well as ice teas.

Cons: Nothing

Pros: Best location near Basel Sbb, 10 min walk to main attractions, comfortable beds, very clean toliets and shower.

Pros: All clean and zero complication. Staff super friendly.

Cons: Nothing

Pros: Much better than expected

Pros: The atmosphere in the hostel is really fantastic, the staff is friendly and helpful, the price is very reasonable, the rooms are very clean, and there are plenty of facilities like washing machine and dryer, breakfast available for purchase, billiard tables, food and drink and ice cream and a very nice patio with garden.

Pros: Location is great. Eight near the main station and a park. Appreciate the bike rental option.

Cons: Not enough cutlery. Staff was a bit stand-offish. As an American, I'm use to people in the service industry being more warm and friendly. Would have appreciated more information on what all was available. I learned while sitting on the toilet that there is a gym. Overall M the facility is nice and comfortable and I love the location. Would stay there again.

Cons: In the room, there was an old lady, speaking and making noise all night long. So, it was a little bit uncomfortable to sleep.

Pros: I like everything!

Cons: There’s no breakfast included in the price.

Cons: The noise from the other guests was terrible. I was unable to sleep well.

Pros: Nothing besides the location

Cons: I had the absolute worst experience ever! I would never, not in a 100 hundred years recommend this place to anyone. I was arriving quite late, but didn’t think this was an issue as my reservation mentioned you could check-in 24/7. I got to the front door, but it was locked. There was a note that I should have received an email with an entrance code, so I went on their guest Wifi, but unfortunately no email. (The email only came through the day after... yay!) What I did find was another email of the reception to let me know that they charged my credit card. What for?! I wasn’t even there yet!Sure I could’ve guessed it was tourist tax, but still. There was no description, no nothing. There I was. Couldn’t enter and it was midnight. Luckily (?) another hostel guest let me in. Great... but I still had no clue in which room I was. I asked some people, nobody could help me out. “The reception closes at 10:30pm.” I started calling the phone number on the reservation. I called it 4 times, no one answer. Why have a phone number if you’re not planning on answering. Then I found another phone number via Google, same story. Then I left some messages via Facebook. Nothing. Not even the day after. No reply, no phone call back. Nothing! Is this even normal?! Basically if anything ever happens at this place, staff is unreachable and/or refuses to deal with it! Plus, everyone can freely walk in and out, because people let you in anyways?! It then took me another 30min to find someone that actually knew the late check-in keys are kept in the luggage storage. He went in and got my key. Note: this was another hostel guest! All good. I figured: I’m ok, I got inside, I’m in bed, let’s forget about this ordeal. The day after I’m outside all day. I come back at 10:30pm. My key card didn’t work. I couldn’t enter. Again. Same thing all over. Another guest let me in. Tried calling. I gave up after 1 try. Tried my key at my room, nothing. I had to knock until someone let me in. I was actually planning to have a drink, go out. I couldn’t because I couldn’t get back in. This hostel actually ruined my entire Saturday night. What a joke. On top of that, the lady that let me in, told me she had to let another guest in a few days before, because her key card also didn’t work. I’m all for making the world more digital, but please make sure your stuff works and there’s a back-up plan. I don’t think I’ve ever been as pissed as this. Also walls are as thin as paper. And don’t think people care about being quiet after 10pm. Seriously, customer service is unknown and the place is not safe. Do yourself a favor, maybe spend a few bucks more, but go somewhere else. Never coming back here. Update: tried filling a formal complaint through the booking site. Management was again unreachable. - Sorry, these guys are crooks. PLEASE, I beg you, go somewhere else.

Pros: Every thing is very good for the money value Staff speaks good English very helpful and friendly

Cons: I can't find any thing bad to say

Pros: Modern and fresh!

Pros: Very nice and clean Aparthotel. Staff at the reception were helpful and the breakfast was good.

Pros: Very comfortable despite being a studio. Kitchen was fully equipped. good location, easy access from public transport. Plenty of shops and restaurants around (however, be mindful of the opening hours as most of the places close early and closed on sundays). vending machines available in the reception area for a quick drink or bite.

Pros: Great kitchen. Very convenient location.

Cons: All perfect, just that the sofa bed was a bit too soft.

Pros: New room

Cons: Breakfast too expensive to reserve and have. washdishes out of order, required 2 extra pillows, we must wait until 23pm because the guy at the reception cannot move. At the end we used our jackets. Cold room even with air conditioning on at the maximum

Pros: we had a great time in Basel. one of hotel staff (his name is Matthew) helped us very well. He explained everything about nice places in Basel. very friendly and professional. we will want to go to this hotel more often.

Pros: The location of the apartments is excellent being only a short walk across the bridge to the old town of Basel and just around the corner from a tram stop. The apartment was 'no frills' but reasonably comfortable and well equipped. The kitchen had all the basic equipment to prepare meals if required and, in a very expensive city, it was useful to have that facility. It was good to find English TV available. The secure parking was very convenient and, although expensive, about average for Basel. All in all we had a pleasant stay in the apartment and it was a great base from which to explore this lovely city.

Cons: Perhaps a little more comfort - eg. a couple of comfortable chairs. The kitchen crockery and cutlery should be checked for cleanliness.