Basel hotels near Zoo Basel

Pros: The staff was welcoming and friendly and helpful

Pros: I used the offer of the spa included in the hotel. I booked a 25 minutes Shiatsu massage (the first I ever had) which I enjoyed so much that I could - spontaneously - elongate to 50 minutes. The masseur was marvellous and I we had a nice talk after it. He gave me some interesting pointers on my special interests in relation with my business.

Cons: the only very very little (and really NOT important) I thing may have liked would have been cream cheese on the breakfasts buffet.

Pros: Convenient location, comfortable rooms, superior breakfast, and an exceptionally friendly, helpful staff.

Cons: I can’t think of a thing.

Pros: Food. Breakfast selection. Chocolate.

Cons: Bed too hard and too short.

Pros: The staff at GAIA are wonderful, friendly people who genuinely care about making your stay comfortable and happy. They attended to our two requests promptly and cheerfully. The breakfast buffet is comprehensive, fresh and delicious and served in a beautiful room. Our room was well equipped with comfortable bedding and lovely toiletries. The free mini bar, restocked daily with a variety of treats, is a generous gesture. The location is great. We loved our three nights at Gaia Hotel and would recommend it unreservedly.

Pros: Location is super convenient Staff in the breakfast room were excellent, very attentive and cheerful! Staff at the desk and housekeeping were very helpful.

Cons: Difficult to operate the A/C.

Pros: Great location and exceptional coffee and breakfast...

Cons: My room backed onto an alley way that trucks were parked in at 5.30am with engines idling. Not the hotel's fault at all but if you need sleep best to check where your room is located.

Pros: Breakfast was a fantastic buffet of cereals, fruit, standard hot food and some more traditional Swiss food - great selection all round. Staff were fantastic and very helpful. Room was clean, comfortable but could have done with plug sockets near the bed.

Cons: Nothing to complain about, though there maybe could have been more alcoholic beverages in the fridge on arrival - a solitary beer is a little bit stingey given the price of the room!

Pros: From check-in to leaving, an excellent experience. Hotel is literally across the street from the train station. It's a nice walk to the old town area and the river. And a quick trolly ride back with the included free town pass. Room was large and well equipped. Bath was spotless, well-equipped and with large walk-in shower. Included breakfast was delicious and offered good variety served in beautiful dining room.

Cons: Nothing. This hotel was great.

Pros: I took it when most common know alternatives were not available. I however was very well surprised by the great facilities, breakfast, general cleanness and professional service of the staff. Being right at the train station did make it noisy, but positively convenient to move around the city and other cities.

Cons: Cost was probably too high because of the availability in the days I used it.

Pros: Very thoughtful staff and great breakfast.

Pros: Convenient location friendly staff

Cons: Clean

Pros: Our luggage didn't arrive with us and the staff went beyond duty to provide us amenities and help with contacting the airlines as we were embarking on a river cruise the next day. The hotel location, staff and the room (the hair dryer was the only full size one we had on our entire trip) were great. It was raining and since our raincoats were in our luggage we definitely appreciated the complimentary umbrellas! We would definitely stay there if visiting Basel again.

Cons: Nothing!

Pros: Clean room and warm colorful atmosphere. The furniture layout is very conenient and feels modrern despie the old style feel of the building. The bed was very comfortable!

Cons: The room was located close to the elevator so it was a tad too noisy. The staff was not very smiling.

Pros: Location and restaurant

Cons: Room was just above street and noisy. Also although clean and attractive a bit “snug”

Pros: Excellent staff. Cleanest rooms I’ve seen in a long, long time. Exceptional location.

Cons: Nothing. I travel for a living and stay in mostly big brand chain hotels all over the world, this rivals all of them for its size.

Pros: room was big, bathroom was clean with a large shower and the bed was very comfortable. Staff arranged for a taxi to pick us up at 4:00 am and a wake up call for 3:00 am. Due to time of day checking out was a problem and we are waiting for a copy of our bill

Cons: checking out at 3:30 am was not easy

Pros: Excellent staff: everyone we met was very friendly and very helpful. Urim was particularly good and greeted us like old friends every time we appeared. A good start to our holiday. The location is very good, on a pedestrian street and near to the Market Place from which it was easy to get FREE trams to just about anywhere. (Free with the Basel card, but no one asked to see it anyway.) Breakfast was excellent in a calm quiet room with superb service for coffee tea etc., help yourself to the buffet. Comfortable beds. Large bathroom with large walk in shower. Non-slip shower mat provided on request.

Cons: The restaurant was far more upmarket than I'd expected and the menu didn't change while we were there, so only ate in it once. Despite being in a pedestrian street, there was a noisy gathering outside two out of three nights. Not the hotel's fault, but somewhat unexpected.

Pros: Very clean rooms

Cons: Internet was slow and not having constant signal

Pros: The assistance we received from the front desk staff was absolutely amazing. Hotel location was excellent just down the street from the market place. Public transport trams were easy to use with free tram tickets

Cons: nothing

Pros: Everything was good

Cons: Air conditioning can not be turned off

Pros: Rooms are clean and the location is relatively close to the center (10min walk) and in a nice neighborhood.

Cons: There was construction on site (new building right outside my window) with very loud noises starting at 7AM.

Pros: Lovely room (we paid for an upgrade). Friendly staff.

Cons: Building work taking place directly next to the hotel

Pros: Hotel is very close to old city and downtown , just 5 min distance by foot. Breakfast was quite satisfy and the ladies that worked at the breakfast area were so polite and in good mood. Singe room was small but nice and cozy

Cons: Receptionists had strict behavior with the quests. I can understand that might be a typical German or Swiss behavior but when someone is working at the reception should know some basic rules of social behavior such as to say a "hello"!! Room was clean but the linen after 3 nights wasn't changed.

Pros: It was clean and tidy. A lot of light. Really nice.

Cons: One of the elevators wasn’t working.

Pros: Beds were comfortable. We had family room with 4 twins and kitchenette. Spacious room. Breakfast was excellent. Location was excellent.

Cons: No air conditioning. We had one fan in the room and asked for an additional one. Fortunately it wasn't Jun-Aug when temps would have been really high.

Pros: The location was terrific. Easy access to trams that got us everywhere in the city we wanted to go. Wonderful restaurants in the vicinity too. Especially the Harmonie, just a few blocks away. . However, the hotel website was totally misleading. This is a former mission training center. It is transitioning into becoming a hotel, alongside its first purpose. (We ourselves are active church members and have no problem with mission training centers, but we did not expect to stay in one. ) The website showcased the hotel‘s lovely garden and that was a real draw for us. The garden, however, was completely torn up because of the restaurant renovation. We had drinks amidst the weeds that remained. The hotel furnishings were mediocre and banal. We had to stuff the traditional Swiss duvet into its cover. Normally, this is done before the guests arrive. It is not an easy task. Finally, the whole place smelled of institutional disinfectant.

Cons: We are sorry to have to leave such a negative review. The website should have been clearer about the hotel’s transitional stage. On the other hand, we loved Basel!!!!

Pros: Lovely hotel in a beautiful historical building with a big, serene garden, very conveniently located in a calm but central area of Basel. Our room was spacious, comfortable, clean and very quiet. The staff were friendly and helpful.

Cons: There was only one cushion per person, but we got more when we asked, so no complains here!

Pros: Beautiful, comfortable place. Loved it! I look forward to coming back again.

Pros: Incredible hotel and staff. I have very much enjoyed my stay there. Very reasonable price for what I got. Nice room, staff, and breakfast. Amazing location which is near to public transportation. Would greatly recommend it.

Pros: Super clean and next to the old town.

Cons: Only one very soft pillow. A bit too soft. The mattress was very soft too

Pros: Everything

Cons: Nothing

Pros: Clean and new facility. Private night light. Ample storage. A wash basin in the room. Nice breakfast with unlimited coffee.

Cons: A bit away from the city center and train station. But the city pass included in the stay offsets the inconveniences with free bus rides. Grocery store closes early daily and on Sunday. Kitchen cannot be unlocked before 7 to make coffee for early morning risers.

Pros: The atmosphere in the hostel is really fantastic, the staff is friendly and helpful, the price is very reasonable, the rooms are very clean, and there are plenty of facilities like washing machine and dryer, breakfast available for purchase, billiard tables, food and drink and ice cream and a very nice patio with garden.

Pros: all in excellent

Cons: nothing

Pros: Very clean, comfortable hostel with good location!

Pros: A clean comfortable bed friendly staff and a good night's sleep after 24 hours of flying was much appreciated

Pros: The location is perfect, just in 10 minutes from SBB Basel train station. The staff was friendly and helpful. Luggage room is very comfortable to use. The room was super clean and the lobby, kitchen were awesome.

Cons: nothing

Pros: The hostel is located close by the trainstation, easy to find. I received a clear explanation by email how to get in and get the key with a late check in if the desk would be closed. I received a free shuttle ticket to go to the airport, very nice. Kind, professional staff.

Pros: Being so clean. The location.

Cons: Expensive Breakfast

Pros: Nothing besides the location

Cons: I had the absolute worst experience ever! I would never, not in a 100 hundred years recommend this place to anyone. I was arriving quite late, but didn’t think this was an issue as my reservation mentioned you could check-in 24/7. I got to the front door, but it was locked. There was a note that I should have received an email with an entrance code, so I went on their guest Wifi, but unfortunately no email. (The email only came through the day after... yay!) What I did find was another email of the reception to let me know that they charged my credit card. What for?! I wasn’t even there yet!Sure I could’ve guessed it was tourist tax, but still. There was no description, no nothing. There I was. Couldn’t enter and it was midnight. Luckily (?) another hostel guest let me in. Great... but I still had no clue in which room I was. I asked some people, nobody could help me out. “The reception closes at 10:30pm.” I started calling the phone number on the reservation. I called it 4 times, no one answer. Why have a phone number if you’re not planning on answering. Then I found another phone number via Google, same story. Then I left some messages via Facebook. Nothing. Not even the day after. No reply, no phone call back. Nothing! Is this even normal?! Basically if anything ever happens at this place, staff is unreachable and/or refuses to deal with it! Plus, everyone can freely walk in and out, because people let you in anyways?! It then took me another 30min to find someone that actually knew the late check-in keys are kept in the luggage storage. He went in and got my key. Note: this was another hostel guest! All good. I figured: I’m ok, I got inside, I’m in bed, let’s forget about this ordeal. The day after I’m outside all day. I come back at 10:30pm. My key card didn’t work. I couldn’t enter. Again. Same thing all over. Another guest let me in. Tried calling. I gave up after 1 try. Tried my key at my room, nothing. I had to knock until someone let me in. I was actually planning to have a drink, go out. I couldn’t because I couldn’t get back in. This hostel actually ruined my entire Saturday night. What a joke. On top of that, the lady that let me in, told me she had to let another guest in a few days before, because her key card also didn’t work. I’m all for making the world more digital, but please make sure your stuff works and there’s a back-up plan. I don’t think I’ve ever been as pissed as this. Also walls are as thin as paper. And don’t think people care about being quiet after 10pm. Seriously, customer service is unknown and the place is not safe. Do yourself a favor, maybe spend a few bucks more, but go somewhere else. Never coming back here. Update: tried filling a formal complaint through the booking site. Management was again unreachable. - Sorry, these guys are crooks. PLEASE, I beg you, go somewhere else.

Pros: The staff is so kind and helpful! Good location, only 10 mins from the railway station! The rooms are so clean,only a little bit noisy...I didn't ask breakfast, just only a coffee, but is was very good! And with the basel card is very easy the transport..!

Pros: The Bed and covers were really comfy .

Cons: We are in our 70s and couldn’t understand why we were put in a room over the entrance door which was constantly being banged shut also we couldn’t have our window open because of cigarette smoke wafting up into our room . Maybe staff thought we would be deaf at our age and lost our sense of smell ? The door banging went on into the early hours and started again at 4am .

Pros: Really friendly staff who helped my small group a lot. The bedrooms are huge, bright and clean. The breakfast was a really good selection too.

Cons: Parking a large vehicle was tricky in the area, although the hotel did try their best to help us out.

Pros: Next to beautiful castle, great location next to tram line to Basel, reasonably priced

Pros: Breakfast was very good. Reception was very helpful with getting about in Basel and staff generally were smiling and happy to answer any needs.

Cons: Internet service was poor. We had to sit in reception to get any signal at all.

Pros: The lady at the reception gave a lot of information about the city, she gave very good and accurate suggestion for programming for a short time what we could spend there. She was very helpful and kind. The room was very clean and modern and nice, fully equipped. At the breakfast was a wide selection with everything which needed.

Cons: -

Pros: Location is good close to where we needed to be. Room was comfortable.

Cons: Restaurant was not available on Saturday evening and the breakfast was over cooked and dried out.

Pros: Location and value excellent and staff very helpful. Breakfast selection is great but subject to above point.

Cons: Great breakfast selection but very slow in replenishing food. Returned in evening on 2 occasions after full day out and found room had not been attended to.

Pros: Nice atmosphere

Pros: Always a great experience.

Cons: Room floor was crooked

Pros: The area around the hotel is urban/residential and not particularly interesting. Avoid arriving on a Sunday evening: the reception is closed, the restaurant is closed and there is nothing to eat or do in the neighborhood. On the other hand, most rooms are very, very spacious, they have baths instead of showers and are very comfortable. The hotel is very quiet. The breakfast is good.

Cons: The pillows are too soft. The noise insulation is not perfect and you can hear the people from the rooms downstairs. You have to pay for the parking.

Pros: It was very clean. Breakfast was very good. It is near the tram stop

Cons: 1..The room was too hot. There was no air con only a fan which we had to have on at night. I would not like to stay there if the weather was warm. 2..I didn't like the car park as it was a little distance from the hotel if it is raining and there were guys hanging around it late at night. Also you couldn't always get spaces in the area where we were told to park. 3..it is noisy when you leave window open for air and cooling.