Guest reviews
Overall rating
7,5
Good
Based on 9 reviews
Cleanliness
7,1
Comfort
7,6
Pickup/dropoff
7,6
Value for money
7,6
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
great car
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
airport location
-
10,0
Pros: customer service was extraordinary.
review from
-
5,6
Car was not clean & smelled like smoke
Pros: Convenient pickup and drop off locations
Cons: I think Avis could do better presenting their cars. A quick rinse & vacum goes a long way. The smell however...? Drive three hours in an ash tray:(
review from
-
6,0
Mileage
Pros: Staff was easy to work with and location was convenient
Cons: Car had almost 40,000 miles on it although it worked okay
review from
-
10,0
Excellent Ride
Pros: Great car and rate. Would’ve spent more if I went any other route.
review from
-
10,0
Pros: Easy drop off and pick up.
Cons: None
review from
-
2,8
Cons: The van I reserved was not available when I went to pick it up. I was overcharged for the vehicle after I dropped it off. Despite filling the tank, I was charged a $32 refueling fee. Took 4 separate conversations with customer service to adjust the charges and it still paid a higher than the rate I was told at the counter, "but there is nothing we can do about the representative giving you false information." The local facility is understaffed and the cooperate support / customer service is pitiful.
review from
-
6,4
Car in poor condition
Pros: The car had multiple scratches and small dents. The back seat appears to have a possible cigarette burn.
review from
-
8,8
Car great and clean, little pricey, drop off misin
Pros: Car was new, clean, great condition Drop off rate not heinous
Cons: Customer service giving conflicting information via the international telephone hotline. Ended up speaking with at least three different people.
review from
-
10,0
Pros: customer service was extraordinary.
review from
-
10,0
Excellent Ride
Pros: Great car and rate. Would’ve spent more if I went any other route.
review from
-
10,0
Pros: Easy drop off and pick up.
Cons: None
review from
-
8,8
Car great and clean, little pricey, drop off misin
Pros: Car was new, clean, great condition Drop off rate not heinous
Cons: Customer service giving conflicting information via the international telephone hotline. Ended up speaking with at least three different people.
review from
-
5,6
Car was not clean & smelled like smoke
Pros: Convenient pickup and drop off locations
Cons: I think Avis could do better presenting their cars. A quick rinse & vacum goes a long way. The smell however...? Drive three hours in an ash tray:(
review from
-
6,0
Mileage
Pros: Staff was easy to work with and location was convenient
Cons: Car had almost 40,000 miles on it although it worked okay
review from
-
2,8
Cons: The van I reserved was not available when I went to pick it up. I was overcharged for the vehicle after I dropped it off. Despite filling the tank, I was charged a $32 refueling fee. Took 4 separate conversations with customer service to adjust the charges and it still paid a higher than the rate I was told at the counter, "but there is nothing we can do about the representative giving you false information." The local facility is understaffed and the cooperate support / customer service is pitiful.
review from
-
6,4
Car in poor condition
Pros: The car had multiple scratches and small dents. The back seat appears to have a possible cigarette burn.
review from
Other suppliers in Winston-Salem scored
Where can I find Avis hire cars in Winston-Salem?
3800 Norfleet Drive, Avis car hire
Address
3800 Norfleet DrivePhone
+1 336 767 6230FAQs about hiring a car from Avis in Winston-Salem
How many car hire locations does Avis have in Winston-Salem?
Avis has 2 car hire locations in Winston-Salem. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Smith-Reynolds Airport (INT)?
Yes
Does Avis offer shuttle or airport pick-up services from Smith-Reynolds Airport (INT)?
Yes