Rental Not Ready
Cons: The confirmation time was not accurate. The rental was not at the airport and we had to drive home and come back. First time in 30 years that we faced this.
Pros: Car was nice
Cons: Removing fuel option at end as instructed was terrible and no one seemed to know they could do it and how--had to wait.
Pros: I was not happy that our extra day was so expensive compared to the rest of the rental I am not sure if other rental cars make you pay for the whole tank if you buy the gas in advance. It would seem that if I pay you to refill it you would know how much is in the tank at that point and then be able to charge me later that day
Awesome gas mileage, horrible cig smell
Pros: The car (vw Passat) was clean, had great gas mileage. Very smooth ride.
Cons: Horrible odor of cigarettes. Like people, not just the person before me, totally ignored the no smoking rule and the company didn't care enough to get the odor professionally removed.
Good availability poor pick up and customer servic
Pros: Good selection but so inconvenient to pick up and drop off without entering the airport. Tried to ask a question and calling the front desk was impossible for three days without going to corporate office kept being put on hold for 10 minutes only to be automatically transferred. Too much hassle for simple rental.