Cons: Car made some strange noises, but nothing serious.
Sep 12 2016
Pros: The car handled very nicely and was nicely equipped
Cons: The customer service was awful with a very aggressive counter person who then charged me twice what my reservation cost was. I will gladly pay slightly more for a rental car so that I never have to deal with these people again.
Dec 5 2016
Easy pick up and return
Pros: Very fast and easy to get car and return. When there was a mistake in the bill they cheerfully fixed it.
Jan 30 2017
I was not able to rent from Alamo due to not havin
Pros: Only that the agent told me of the only cat rental place in the airport that accept debit cards was Avis and she explained to me if I had reservation from one of the airlines that they then would accept my debit card (this was not noted on my reservation when I made it very upsetting ).
Cons: Not given advance notice that debit cards were not accepted at the time of reservation (only those who had flight reservations ) very upset (but very happy) that only one car rental place (Avis) accept my debit card . Alamo now Thrifty/Dollar also no longer accepting debit cards everyone don't have major credit cards (some by choice and I'm one of them) it's sad and unfair, Not Happy At All
Mar 3 2017
Excellent Service with a sneaky twist
Cons: Even though I clicked that I didn't want the extra insurance coverage, I was charged $22 per day anyway.
Apr 4 2017
Get service lacking selection
Pros: Really tried to save me as much money as possible.
Cons: Lack of selection of vehicles.
Apr 26 2017
Renting at DAY
Pros: Dayton Airport Alamo offers clean vehicles in a convenient, walkable location close to baggage claim. Alamo personnel were professional and efficient.
May 1 2017
Friendly, efficient service, with great car.
Pros: The car was amazing. Loaded Nissan Altima. One of quietest, smoothest cars I've driven.
May 24 2017
What I liked.
Pros: Individual walk up selection of vehicles. Cleanliness. Reliability. Great gas mileage.
Cons: What I didn't like. Extraordinarily slow at the counter. Thinly veiled customer service with a smile. Not genuine.
Cons: They told me that your insurance was inadequate and that i should buy theirs too to make sure everything is covered.
Jul 26 2016
Pros: Great new vehicle
Sep 12 2016
Pros: I asked for a different car after the first car they brought me had a musty smell, so they brought me a new one.
Cons: I couldn't figure out how to move the back of the seat forward and since it was pouring rain outside I didn't want to get out of the car to get a closer look. When I reached my hand down by the side of the seat my fingers were covered in a greasy substance so I gave up after that. Having my seat back too far made my 3 hour trip from Dayton to Cleveland a bit uncomfortable. The car also had a weird blind spot on the side. There was also trash in the back seat. I was expecting more for a company like Enterprise.
Dec 14 2016
Smooth check in and Check Out
Pros: All went well!
Mar 6 2017
Pros: I have rented many cars and have had plenty of bad experiences. This time was not one of them.
Apr 11 2017
Nice car, too bad it wasn't clean
Pros: Nice car with all the options, comfortable ride.
Cons: Needed large vehicle to pickup clients. Car was dirty, inside and out. Had to spend my own money to clean the car so it was acceptable for picking up business professionals. Inside was not vacuumed, chip crumbs in the door handle, some sticky white substance on the dash and several seats and candy in the creases of the rear seat. Not acceptable condition for a car going out to a customer. Cars should be cleaned inside and out when they are returned before being checked out to a new customer. Cost me $20 that I shouldn't have had to spend! Also, the system was down when I returned the car, so I was told I would receive a receipt in email. Never received the receipt, called customer service to make sure the car was showing returned, but still haven't received the receipt.
Good availability poor pick up and customer servic
Pros: Good selection but so inconvenient to pick up and drop off without entering the airport. Tried to ask a question and calling the front desk was impossible for three days without going to corporate office kept being put on hold for 10 minutes only to be automatically transferred. Too much hassle for simple rental.
Dec 15 2015
Awesome gas mileage, horrible cig smell
Pros: The car (vw Passat) was clean, had great gas mileage. Very smooth ride.
Cons: Horrible odor of cigarettes. Like people, not just the person before me, totally ignored the no smoking rule and the company didn't care enough to get the odor professionally removed.
Aug 28 2016
Pros: I was not happy that our extra day was so expensive compared to the rest of the rental I am not sure if other rental cars make you pay for the whole tank if you buy the gas in advance. It would seem that if I pay you to refill it you would know how much is in the tank at that point and then be able to charge me later that day
May 11 2017
Pros: Car was nice
Cons: Removing fuel option at end as instructed was terrible and no one seemed to know they could do it and how--had to wait.
Jul 16 2017
Rental Not Ready
Cons: The confirmation time was not accurate. The rental was not at the airport and we had to drive home and come back. First time in 30 years that we faced this.
Cons: rental company would not stop trying to upsell me. they also messed up the charging and tried to overcharge me.
Aug 26 2016
Cons: When picking up my rental, I, along with several other customers who reserved and even pre-paid for the rental car were told that they didn't have any cars left and didn't know when they were going to get more since it was dependent on the return of other cars. I couldn't afford to wait indefinitely so I went to Hertz. I got a car right away.
Oct 25 2015
Super simple pickup/dropoff
Pros: Easy to pick up car even though had a late flight into Dayton. Dropoff equally as simple.
Dec 7 2015
Reservations are made for abreason
Pros: Counter person was nice. Person at drop off was helpful as I was in a hurry.
Cons: I specifically chose the class of car by the fact that it was the only one that mentioned a union made car. When I arrived, I was told that the only car available in that class was a brand I was not willing to drive. While I acknowledge that it is difficult to know what cars will be available at any given moment, there should be some way to be able to specify.
Dec 17 2015
Reasonable service for the price
Pros: Easy and fast drop-off. Car was very new.
Cons: Slow Pickup, Dropoff was fast and easy. Car smelled strongly of air freshener.
Apr 5 2016
Pros: The car did run well with no issues of car troubles and the Honda did have good gas mileage.
Cons: Car interior was pretty dirty. There was dried BBQ and chicken chunks all over the car including the seats belts straps. The smell was very bad and had human hair balls all over it. We did not receive the car we booked online and when we arrived for pickup we were advised that there was no midsize car and we needed to upgrade to a SUV for additional daily cost. When we refused a SUV a car was made available but only after we refused to pay additional cost over what we were quoted online. We booked a Ford Fusion and received a Honda.
Apr 29 2016
Pros: Liked having the check in counter inside the airport and the cars were close by in the parking garage, rather than taking a shuttle. Price was good too.
Cons: Something was funky with my registration, and they person who checked me in at the counter had to update my info and reenter it 5 times for it to take. And I was in a hurry to get to a meeting. And then I got a van, instead of a compact car, which I didn't really want. Luckily I didn't have a lot of driving to do, so I didn't have to spend a lot on gas, but if I did, it couldn't have made it a lot more expensive.
Jun 13 2016
Budget At Dayton (DAY) BE AWARE
Pros: Car was a Kia Sol. Very nice and clean.
Cons: Being told a flat lie by the counter representative upon picking up my car. Was quoted $68 and some change for my reservation but was charged over $90. When I questioned the rep, he said that Kayak doesn't include the airport fees, etc. Upon dropping off the car, the lady informed me that the cost was higher due to a request to "upgrade" my car. I was shocked. Be weary of the Budget at Dayton. I spoke with the manager who said that he would ensure that I would get my originally quoted price...so we'll see when I get my credit card statement.
Dec 23 2016
Pros: Price and the in-terminal pickup and dropoff.
Cons: In the middle of winter, with very cold weather, and a recent snowstorm, and icing of windows every night, it was no place to be without an ice scraper. There was no scraper in the car. None in the backseat and none in the trunk. It was not nice using a credit card to clean the windows off every day.
Feb 19 2017
Not what was promised
Pros: Client car and polite speedy service
Cons: I did get the price quote that I was promised online when I got there I end up paying $200 for tax and stuff.