Guest reviews
Overall rating
6,8
Good
Based on 10 reviews
Cleanliness
6,8
Comfort
6,8
Pickup/dropoff
6,8
Value for money
6,8
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
great car
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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2,0
Pros: Nope. They took our reservation but didn't give us a car and stranded us.
Cons: They could have been competent
review from
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10,0
Easy drop off.
Pros: Easy to locate the rental facility. Easy to drop off. Helpful staff.
Cons: There is nothing that I didn't like about my rental experience.
review from
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2,0
Flat tire, does give a...
Pros: Cheap price ok
Cons: Flat tire. Needed to exchange the car and Steve said, come back at 12. M***** I have work 50 miles away right now. I need a car. He didn't care. No customer service skill what so ever. He hates his job but the problem is it affects you. Dude needs to work in the mountains or something.
review from
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2,0
A dump, and they tried to give me a smoke saturate
Pros: The price.
Cons: I paid $13 to take an Uber down to Avis. I had a printed a "premium" vehicle, which is basically a Chevrolet Impala, Chrysler 300 or similar. The representative pulled an Impala up to me. As soon as he opened the door, the strong smell of cigarettes wafted out. It was obvious they had not wet-cleaned the interior since the smoker(s) used the car. I told him the car reeks of smoke, that I would be driving a number of clients around all day, and there was no way I could take this car. He said they had no others of this type. He also tried to convince me that the car didn't smell like smoke. He then kept trying to get me to take a compact SUV. No matter how many times I said I needed and reserved a large vehicle, he kept trying to put me in a small vehicle instead. Ultimately, I agreed to take a mini van. However, he showed me the minivan (I wanted to ensure it was free of smoke). The van was covered with a mud and dirt, and the seats were covered with salt and French fries, like the last people to use it took a trip to the mountains with unruly kids. It also smelled of fast food. He said it would take about 45 minutes to clean out. At this point, I simply left and walked a few blocks over to Enterprise, which had several vehicles available. Unfortunately it also cost me about $140 on top of what I had expected to pay Avis. In addition, Enterprise would have picked me up, so my $13 Uber ride was also a waste. I plan to submit the bill for the difference to Avis for putting me in this position with their incompetence and negligence.
review from
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2,0
Cons: exceptionally rude, unhelpful; very upsetting
review from
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10,0
Pleasant rental
Pros: Very easy rental at LAX, no surprises, friendly staff.
review from
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10,0
Very Helpful
Pros: The personnel in the Avis rental destination location were very helpful in informing us about our options when it looked like we would have to change our drop off location.
review from
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10,0
Easy drop off.
Pros: Easy to locate the rental facility. Easy to drop off. Helpful staff.
Cons: There is nothing that I didn't like about my rental experience.
review from
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10,0
Pleasant rental
Pros: Very easy rental at LAX, no surprises, friendly staff.
review from
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10,0
Very Helpful
Pros: The personnel in the Avis rental destination location were very helpful in informing us about our options when it looked like we would have to change our drop off location.
review from
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2,0
Pros: Nope. They took our reservation but didn't give us a car and stranded us.
Cons: They could have been competent
review from
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2,0
Flat tire, does give a...
Pros: Cheap price ok
Cons: Flat tire. Needed to exchange the car and Steve said, come back at 12. M***** I have work 50 miles away right now. I need a car. He didn't care. No customer service skill what so ever. He hates his job but the problem is it affects you. Dude needs to work in the mountains or something.
review from
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2,0
A dump, and they tried to give me a smoke saturate
Pros: The price.
Cons: I paid $13 to take an Uber down to Avis. I had a printed a "premium" vehicle, which is basically a Chevrolet Impala, Chrysler 300 or similar. The representative pulled an Impala up to me. As soon as he opened the door, the strong smell of cigarettes wafted out. It was obvious they had not wet-cleaned the interior since the smoker(s) used the car. I told him the car reeks of smoke, that I would be driving a number of clients around all day, and there was no way I could take this car. He said they had no others of this type. He also tried to convince me that the car didn't smell like smoke. He then kept trying to get me to take a compact SUV. No matter how many times I said I needed and reserved a large vehicle, he kept trying to put me in a small vehicle instead. Ultimately, I agreed to take a mini van. However, he showed me the minivan (I wanted to ensure it was free of smoke). The van was covered with a mud and dirt, and the seats were covered with salt and French fries, like the last people to use it took a trip to the mountains with unruly kids. It also smelled of fast food. He said it would take about 45 minutes to clean out. At this point, I simply left and walked a few blocks over to Enterprise, which had several vehicles available. Unfortunately it also cost me about $140 on top of what I had expected to pay Avis. In addition, Enterprise would have picked me up, so my $13 Uber ride was also a waste. I plan to submit the bill for the difference to Avis for putting me in this position with their incompetence and negligence.
review from
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2,0
Cons: exceptionally rude, unhelpful; very upsetting
review from
Other suppliers in Thousand Oaks scored
Where can I find Avis hire cars in Thousand Oaks?
3167 East Thousand Oaks Boulevard, Avis car hire
Address
3167 East Thousand Oaks BoulevardPhone
+1 805 371 5750FAQs about hiring a car from Avis in Thousand Oaks
How many car hire locations does Avis have in Thousand Oaks?
Avis has 1 car hire location in Thousand Oaks. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Avis offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes
