Guest reviews
Overall rating
7,6
Good
Based on 2 284 reviews
Cleanliness
8,2
Comfort
8,3
Pickup/dropoff
7,7
Value for money
8,0
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
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car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
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2,0
Pros: The Staff was fine. The problem was that the rental car reservation was for a different place than the Pittsburgh airport where we needed it. I do not know how this happened. The result is that I had to cancel the reservation and rent from a competitor who offered a much better rate than Avis.
Cons: Since this type of error happens frequently, I think the staff should be prepared for it and supply a competitive rate to rent the car.
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2,0
Pros: Pick up staff was helpful but drop off worst staff at Airport reception.
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10,0
Pros: Staff was helpful and got me in my car and on my way very quickly.
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10,0
Easy to rent and pickup.
Pros: Vehicle was clean and in good operating condition. Friendly Avis age us both at pick up and drop off.
review from
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9,6
Pros: Pretty seamless pick up and drop off even though it was busy.
Cons: Rates seemed a little high for a Pittsburgh rental. It was a Holiday weekend but comparing to the same time last year it was high.
review from
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10,0
Good experience
Pros: The rental process was painless and quick. The people were friendly and courteous. The rental area is really convenient due to it being right outside of the baggage claim area. This doesn't have anything to do with Avis specifically, but it made for an easier rental experience with Avis in Pittsburgh. The car was better than I expected, in good shape, etc. The return process was easy and fast.
Cons: Nothing that I can think of.
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10,0
Pros: The rep, Desiree, was so friendly and helpful. I had booked to the wrong location in PIT and she took care of it very quickly and really so warmly.
Cons: The line took quite a while to move through before I got there. Not sure what took so long.
review from
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6,4
All good until drop off
Pros: Pickup was easy and smooth.
Cons: Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.
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3,6
Poor customer service.
Cons: I requested an SUV a week in advance because I needed the space inside the vehicle to transport two bicycles. When I arrived to pick up the vehicle, the girl at the desk told me she didn't have an SUV, that I could have a sedan. There was no attempt to call me in advance to inform me of the situation, and she had an "it's somebody else's fault attitude. There was an SUV available at a location closer to my home, and had I received a call, I could have gone there. I don't think I'll be renting from Avis again any time soon.
review from
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3,2
Pick up took too long/dirty interior
Cons: Computer problem made the pick up time unusually long. Interior of car was dirty.
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10,0
Pros: I want to become a regular customer I want to join your club Thanks Stephen Anthony
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8,4
Do Not Try To Ask A Simple Question
Pros: Overall, everything was good, excellent even.
Cons: Actual pick-up and drop off were excellent, the problem I had was in the drop-off: Orlando International Airport has two terminals, different airlines in each. I did not know if this applied to the car rentals as well. Your system makes it very hard to get to talk with a person, as this question would not apply to the voice operating system. Very frustrating while in traffic driving around the airport, to the point that I doubt I'll use you again. I.E., if I choose to talk with an operator DO NOT program the computer operator to persist in it's attempt to service me. I have no aversion to using the computer operator, I just knew it could not help.
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10,0
Pros: Staff was helpful and got me in my car and on my way very quickly.
review from
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10,0
Easy to rent and pickup.
Pros: Vehicle was clean and in good operating condition. Friendly Avis age us both at pick up and drop off.
review from
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9,6
Pros: Pretty seamless pick up and drop off even though it was busy.
Cons: Rates seemed a little high for a Pittsburgh rental. It was a Holiday weekend but comparing to the same time last year it was high.
review from
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10,0
Good experience
Pros: The rental process was painless and quick. The people were friendly and courteous. The rental area is really convenient due to it being right outside of the baggage claim area. This doesn't have anything to do with Avis specifically, but it made for an easier rental experience with Avis in Pittsburgh. The car was better than I expected, in good shape, etc. The return process was easy and fast.
Cons: Nothing that I can think of.
review from
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10,0
Pros: The rep, Desiree, was so friendly and helpful. I had booked to the wrong location in PIT and she took care of it very quickly and really so warmly.
Cons: The line took quite a while to move through before I got there. Not sure what took so long.
review from
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10,0
Pros: I want to become a regular customer I want to join your club Thanks Stephen Anthony
review from
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2,0
Pros: The Staff was fine. The problem was that the rental car reservation was for a different place than the Pittsburgh airport where we needed it. I do not know how this happened. The result is that I had to cancel the reservation and rent from a competitor who offered a much better rate than Avis.
Cons: Since this type of error happens frequently, I think the staff should be prepared for it and supply a competitive rate to rent the car.
review from
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2,0
Pros: Pick up staff was helpful but drop off worst staff at Airport reception.
review from
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6,4
All good until drop off
Pros: Pickup was easy and smooth.
Cons: Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.
review from
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3,6
Poor customer service.
Cons: I requested an SUV a week in advance because I needed the space inside the vehicle to transport two bicycles. When I arrived to pick up the vehicle, the girl at the desk told me she didn't have an SUV, that I could have a sedan. There was no attempt to call me in advance to inform me of the situation, and she had an "it's somebody else's fault attitude. There was an SUV available at a location closer to my home, and had I received a call, I could have gone there. I don't think I'll be renting from Avis again any time soon.
review from
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3,2
Pick up took too long/dirty interior
Cons: Computer problem made the pick up time unusually long. Interior of car was dirty.
review from
Where can I find Avis hire cars in Pittsburgh?
4643 Baum Boulevard (at Melwood Avenue), Avis car hire
Address
4643 Baum Boulevard (at Melwood Avenue)Phone
+1 412 621 4053FAQs about hiring a car from Avis in Pittsburgh
How many car hire locations does Avis have in Pittsburgh?
Avis has 7 car hire locations in Pittsburgh. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Pittsburgh Airport (PIT)?
Yes
Does Avis offer shuttle or airport pick-up services from Pittsburgh Airport (PIT)?
Yes
