Guest reviews
Overall rating
7,9
Good
Based on 55 reviews
Cleanliness
8,0
Comfort
8,1
Pick-up/Drop-off
7,5
Value for money
7,8
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
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great experience
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8,8
Pros: Drop off in Seattle was extremely easy and fast. The car (Kia Soul) was very comfortable, spacious, and drove well.
Cons: Pick up in Pittsburgh took longer than expected as the car could not be located initially. Also, I was under the impression that tolls were included, but found out while going through a toll that that was not the case and the check in person did not let me know that.
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10,0
Pros: Personable staff at pickup & drop off. Easy drop off procedure. No hard sell on upgrades/options at pick up.
Cons: More options for available vehicles in the class reserved.
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6,8
Pros: I had apparently made a mistake and rented from the wrong location. I thought I was picking up from Pittsburgh International Airport, but I wasn't. The lady at the avis counter at the airport, was not the friendliest or most helpful, but but I chatted with someone online he at least kinda helped. Once we finally got to the place we needed to be (45 minutes away) the lady at the Mount Pleasant Avis was great. Very friendly, able to help me switch my drop off location, and sent me on my way, after a long process of trying to get to the correct spot.
Cons: The rental car, we ended with a a Toyota 4 runner, which was great, it was an upgrade to what we were getting, because they had nothing else available. The only thing that was terrible about the rental car itself, the smell of cigarette smoke, it was horrible. I went and bought airfresheners to try and help the smell. Im sure there are policies of not smoking in the cars, if there is not, probably should be. If people are still smoking in them, maybe the airing out process or something needs to be longer or something.
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5,2
Cons: My afternoon reservation was confirmed until close. When I arrived, busy office was down to 2 cars. So I'm thankful I was told correctly. It would help everyone to have 2 employees on desk on Friday and Saturday. ******* My drop off.... Car had flat .had to be towed. That was 7/25. I received "reminder" automatic call 7/29 to "RETURN THE CAR ! "... Nothing had been communicated. I HAVE NOT GOTTEN MY SECURITY DEPOSIT BACK YET....As they cannot "close the rental out" until back at branch ......They are responsible to pick it up!!
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2,0
Pros: Kayak sucks... Avis sucks too! Avis did not honor the contract and told me it did not exist. You suck honestly...
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8,8
Cons: Expensive
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2,0
Pros: The Staff was fine. The problem was that the rental car reservation was for a different place than the Pittsburgh airport where we needed it. I do not know how this happened. The result is that I had to cancel the reservation and rent from a competitor who offered a much better rate than Avis.
Cons: Since this type of error happens frequently, I think the staff should be prepared for it and supply a competitive rate to rent the car.
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2,0
Pros: Pick up staff was helpful but drop off worst staff at Airport reception.
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10,0
Pros: Staff was helpful and got me in my car and on my way very quickly.
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10,0
Easy to rent and pickup.
Pros: Vehicle was clean and in good operating condition. Friendly Avis age us both at pick up and drop off.
review from
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9,6
Pros: Pretty seamless pick up and drop off even though it was busy.
Cons: Rates seemed a little high for a Pittsburgh rental. It was a Holiday weekend but comparing to the same time last year it was high.
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10,0
Good experience
Pros: The rental process was painless and quick. The people were friendly and courteous. The rental area is really convenient due to it being right outside of the baggage claim area. This doesn't have anything to do with Avis specifically, but it made for an easier rental experience with Avis in Pittsburgh. The car was better than I expected, in good shape, etc. The return process was easy and fast.
Cons: Nothing that I can think of.
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