Guest reviews
Overall rating
7,4
Good
Based on 3 953 reviews
Cleanliness
8,0
Comfort
7,9
Pickup/dropoff
7,6
Value for money
7,4
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
8,0
Cons: I prepaid for the rental and was told that was it but was charged another $47 in fees directly. Plus the prepaid gas which was $70.
review from
-
8,0
Pros: Pickup in the airport terminal was very easy.
Cons: Drop-off in Brooklyn was a mess. The garage entrance was blocked, so I had to leave the car on the street, and then it took about 15 minutes for someone to greet me and take the keys. Signage was poor, the office was messy, and I didn't know what to do.
review from
-
5,6
Pros: Good price.
Cons: Hertz service was shameful. Spent hours trying to resolve issue.... even spent hours at a dealership trying to fix. Hertz was awful. At drop off, the woman literally said. "Well, you got a great price on the rental" and "we will rent it to the next person like this too". Too expensive to fix
review from
-
7,6
Pros: Staff was friendly
Cons: Could have adjusted my rental to my specifications (they didn't have any mid-size cars available; when I suggested I take a compact, which were suddenly available at pickup, at a reduced cost, they insisted on just giving me a full-size at the mid-size rate)
review from
-
2,0
Pros: Hertz wasnt the issue K A Y A K was
Cons: When inputting an airport code that should be a clue
review from
-
2,0
Cons: Was not at the airport location.
review from
-
2,0
Canceled my reservation that morning!
Pros: Nothing
Cons: They phoned an hour before my pick up time to cancel my reservation. Blamed it on a computer error and I had to rent a new car from a competitor at twice the price. Worst customer experience ever and claimed nothing could be done. Avoid booking with hertz at all costs!
review from
-
6,0
easy pick up
Pros: fast easy pick up .. .nice that rental was just across the street from arrivals.
review from
-
2,0
Cons: I didn’t like the fact that I didn’t have a car
review from
-
6,0
Gas tank not full
Cons: Wow—after pulling out of lot realized gas tank was a quarter tank empty.
review from
-
2,0
Cons: I had to cancel this reservation 2 weeks before my trip and Hertz still charged me a $50 cancellation fee. That is an old, antiquated business term, so I will NEVER rent from Hertz again. Bill Halligan
review from
-
4,4
Mass confusion on pick up
Pros: Not much
Cons: Went to the counter and waited for a customer while only one of the two representatives worked. The other just played on her phone. Then we got our turn and was sent to space 230 for the car. It was freezing. No car in stall. Stood outside in cold while another representative half helped and gave another care that was just returned, covered in a sheet of ice and mud all over the inside of car. Then made it hard to do more paperwork to take car. Too cold outside for me and my wife for almost 1/2 hour. Very disappointed.
review from
-
8,0
Cons: I prepaid for the rental and was told that was it but was charged another $47 in fees directly. Plus the prepaid gas which was $70.
review from
-
8,0
Pros: Pickup in the airport terminal was very easy.
Cons: Drop-off in Brooklyn was a mess. The garage entrance was blocked, so I had to leave the car on the street, and then it took about 15 minutes for someone to greet me and take the keys. Signage was poor, the office was messy, and I didn't know what to do.
review from
-
7,6
Pros: Staff was friendly
Cons: Could have adjusted my rental to my specifications (they didn't have any mid-size cars available; when I suggested I take a compact, which were suddenly available at pickup, at a reduced cost, they insisted on just giving me a full-size at the mid-size rate)
review from
-
5,6
Pros: Good price.
Cons: Hertz service was shameful. Spent hours trying to resolve issue.... even spent hours at a dealership trying to fix. Hertz was awful. At drop off, the woman literally said. "Well, you got a great price on the rental" and "we will rent it to the next person like this too". Too expensive to fix
review from
-
2,0
Pros: Hertz wasnt the issue K A Y A K was
Cons: When inputting an airport code that should be a clue
review from
-
2,0
Cons: Was not at the airport location.
review from
-
2,0
Canceled my reservation that morning!
Pros: Nothing
Cons: They phoned an hour before my pick up time to cancel my reservation. Blamed it on a computer error and I had to rent a new car from a competitor at twice the price. Worst customer experience ever and claimed nothing could be done. Avoid booking with hertz at all costs!
review from
-
6,0
easy pick up
Pros: fast easy pick up .. .nice that rental was just across the street from arrivals.
review from
-
2,0
Cons: I didn’t like the fact that I didn’t have a car
review from
-
6,0
Gas tank not full
Cons: Wow—after pulling out of lot realized gas tank was a quarter tank empty.
review from
-
2,0
Cons: I had to cancel this reservation 2 weeks before my trip and Hertz still charged me a $50 cancellation fee. That is an old, antiquated business term, so I will NEVER rent from Hertz again. Bill Halligan
review from
-
4,4
Mass confusion on pick up
Pros: Not much
Cons: Went to the counter and waited for a customer while only one of the two representatives worked. The other just played on her phone. Then we got our turn and was sent to space 230 for the car. It was freezing. No car in stall. Stood outside in cold while another representative half helped and gave another care that was just returned, covered in a sheet of ice and mud all over the inside of car. Then made it hard to do more paperwork to take car. Too cold outside for me and my wife for almost 1/2 hour. Very disappointed.
review from
Where can I find Hertz hire cars in Pittsburgh?
8 Rental Car Access Road, Hertz car hire
Address
8 Rental Car Access RoadPhone
+1 412 472 5955FAQs about hiring a car from Hertz in Pittsburgh
How many car hire locations does Hertz have in Pittsburgh?
Hertz has 6 car hire locations in Pittsburgh. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Pittsburgh Airport (PIT)?
Yes
Does Hertz offer shuttle or airport pick-up services from Pittsburgh Airport (PIT)?
Yes