Guest reviews
Overall rating
7,7
Good
Based on 146 reviews
Cleanliness
8,0
Comfort
7,8
Pick-up/Drop-off
7,6
Value for money
7,3
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
25
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15
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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4,0
Cons: Rental agreement via Kayak didn't include $20 facility fee. Would have been cheaper to go with another brand direct through the rental website. Forgot an earpod case in the car. $33 to ship it back to me.
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9,2
Pros: staff was very good.
Cons: windshields were a little dirty
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5,6
Pros: Pickup was easy and fast. Lot attendant at Pittsburgh was great. In DRY weather car was great to drive.
Cons: When it started to rain, car went from dream car to CHRISTINE. I could not go over 55 MPH on 79 because car would hydroplane and my wife had a panic attack because it was so bad. The front tires were barely legal. The windshield wipers were worn out so it gave a blur the whole time driving. Drop off in Arcade could have been faster.
review from
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9,2
Pros: The staff was helpful. The rental location and my car were clean. COVID safety protocols were in place.
Cons: The rental location was rather small and the cars are tightly packed into the small lot which made it difficult to leave and enter the lot.
review from
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4,8
Pros: Car was okay
Cons: No radio!! Ridiculous! Just Sirius advertising Drop off was atrocious. My designated drop off site had been closed for months. Ran around for an hour, spent an hour on the phone. They had to tow it from my home
review from
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9,2
Pros: Friendly staff. Easy pickup and drop off. I got a Nissan Versa which has a comfortable driver’s chair for the lumbar area.
Cons: I bought a one way rental and thought that I was overcharged.
review from
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9,6
Pros: staff was very helpful; drop off easy and friendly
Cons: checking out of the parking garage; line lasted 20+ min to get out because person at the gate reviewing docs was slow, slow, slow
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8,0
Cons: The extortionate 1 way rental fee.
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10,0
Cons: Nothing, exceptional service.
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8,0
Cons: I prepaid for the rental and was told that was it but was charged another $47 in fees directly. Plus the prepaid gas which was $70.
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8,0
Pros: Pickup in the airport terminal was very easy.
Cons: Drop-off in Brooklyn was a mess. The garage entrance was blocked, so I had to leave the car on the street, and then it took about 15 minutes for someone to greet me and take the keys. Signage was poor, the office was messy, and I didn't know what to do.
review from
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5,6
Pros: Good price.
Cons: Hertz service was shameful. Spent hours trying to resolve issue.... even spent hours at a dealership trying to fix. Hertz was awful. At drop off, the woman literally said. "Well, you got a great price on the rental" and "we will rent it to the next person like this too". Too expensive to fix
review from
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