Book Avis hire cars in Grand Rapids

Reviews for Avis in Grand Rapids

Recent reviews

Traveller rating

Wonderful

3

Very Good

0

Good

0

Okay

2

Fair

0

Mediocre

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Poor

1

4.8

Cons:Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.Reviewed Aug 16 2020

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2.0

Pros:I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Cons:Pretty much everything.Reviewed Aug 7 2020

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2.0

Pros:A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Cons:Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.Reviewed Jul 25 2020

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10.0

Pros:The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.Cons:Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.Reviewed Mar 31 2020

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6.4

Cons:I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customersReviewed Feb 5 2020

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2.0

Pros:I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on meCons:EverythingReviewed Dec 31 2019

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7.2

Pros:Car was clean, no issues, booking on line was easyCons:Pick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.Reviewed Dec 15 2019

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6.0

Pros:Car was clean, drop off was normalCons:I got upsold into a GMC Terrain by the guy at the desk... and it’s got a ridiculous gear shift. I should have stuck with what I ordered.Reviewed Jul 27 2019

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2.8

Pros:Staff was not very helpful in getting me taken care of for the inconvenienceCons:Gave me a clean car or accommodated me for not having the size car I reserved cause you guys were out of cars except the dirty one I received with animal hair all in it and I’m allergic to animals so they charged me for a upgrade which wasn’t my faultReviewed Jul 20 2019

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4.8

Cons:The customer service was not greatReviewed Apr 29 2019

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5.6

Cons:They had no cars ready when we arrived .Even though we reserved a car for an earlier pick-up time.There were 8 other customers with the same problem waiting ahead of us.Reviewed Aug 18 2018

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2.0

HORRIBLE experienceCons:My reservation had been cancelled twice and I had to rent a car on the spot for higher price. Then after i left someone called me to tell me the car is no longer available. It was a horrible experience because your system clearly is broken. Never renting from Avis again.Reviewed Mar 28 2018

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• What is the most popular car hire from Avis in Grand Rapids?

  Premium (Buick Regal or similar) is the most frequently booked car hire type from Avis in Grand Rapids.

• How many car hire locations does Avis have in Grand Rapids?

  Avis has 3 hire locations in Grand Rapids. Take a look at our Avis hire location map to find the best car hire near you.

• Does Avis have a car hire location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes