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5 locations in Muskegon Airport
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Reviews
2,0 Poor
Jun 2020
Pros:
NothingCons:
A car? When I showed up to pick up my confirmed reservation, they didn’t have any cars. I was turned away.10,0 Wonderful
Nov 2018
Pros:
Customer service very helpful friendly the car very nice and clean l I’m very happyCons:
N/are10,0 Wonderful
Sep 2016
Pros:
Car was ready. Staff very friendly. Great pickup and drop off service.Cons:
Nothing.2,0 Poor
Jul 2022
10,0 Wonderful
Jul 2021
10,0 Wonderful
Jul 2021
Cons:
NothingOne location in Muskegon Airport
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4,0 Mediocre
Feb 2021
Pros:
Staff was friendly.Cons:
Passenger seat stained and dirty. Windows dirty inside and outside. Window washing fluid empty.10,0 Wonderful
Dec 2020
Pros:
Great affordable price; car was clean, in good shape; staff went above and beyond to help.Cons:
Nothing10,0 Wonderful
Dec 2020
Pros:
Friendly9,2 Wonderful
Oct 2020
Cons:
Everything was good. Ease of pick up and drop off, van was clean for the most part but when we removed the back there was good and trash in all the mount channels. Was a non smoking rental and had a good smell no hint of smoke or anything else.7,6 Good
Jun 2020
Pros:
Fairly smoothCons:
I was charged for the protection coverage for a rental car for two days and had the car less than 24 hours, NOT happy about that!6,8 Okay
Feb 2020
Pros:
Staff rushed me. Asked me for my card, and ran it without telling me the total, which was much more than what I was told it would be on online.Cons:
Our car was about 1000 miles over of needing an oil change, before the miles we put on it. No washer fluid. Pretty clean thoughOne location in Muskegon Airport
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2,0 Poor
May 2021
Cons:
We rented our car, and once I got up to speed the car started to rumble, like it was terribly out of balance. I had a reservation in Chicago and was already a half an hour away from our pickup location. At that point we decided to try to find a possible replacement but all locations in the area were closed. We tried to call our pickup location to report our issue to make sure they knew about it and no one answered. The rear view mirror also wiggled a lot while driving, we had to stick a napkin in it to hold it still. The outside of the car was filthy and there were coffee cups left in the back seat from the renter before us. A very unpleasant experience. Glad it’s over. The receptionist was understanding when we brought it back, very thankful for that.10,0 Wonderful
Mar 2021
Pros:
Drove very good, and super relaxing.9,6 Wonderful
Oct 2020
Pros:
Quick and easy pickup & drop off. Car was clean and was exactly what I needed for my trip. Pleasantly surprised with Kia Optima. Comfortable ride and got amazing gas mileage.2,0 Poor
Jul 2020
Pros:
The "Staff" - one person - was friendly the first time through the line. Under a lot of pressure. other employee quit without notice. Long lines all day. Was not able to process my debit card. I called my bank. Made certain everything was in order. Waited through the long line again. She was still not able to process the debit card. I think because she had low level equipment - no chip capability - Then she got "snarky". I was not able to rent the car that had been reserved for me. I felt stranded in a strange town. I had to impose on my elderly cousin to drive me 125 miles to catch another ride.Cons:
Provide more up to date processing equipment. I was not the only person having serious issues that day because of antiquated communications equipment.2,0 Poor
Apr 2019
Cons:
The price went up over $70 at Budget from what I was quoted by Kayak. That felt very misleading!10,0 Wonderful
Apr 2018
Pros:
It was a very easy process & the car was nice!2 locations in Muskegon Airport
One location in Muskegon Airport
Most popular car type | Economy |
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