6.0 GoodMay 2 2022
Service at the counter was great, but hours of service didn't match service. I arrived at 12am, no one was there. So I have to take a lift to my hotel, and a lift in the morning back to the airport to pick up my rental. When I share this info with the person at the counter, she say...next time give us your number and name and someone will be here waiting for you. Good to know, that info should be communicated to the customer before hand. So the customer doesn't go through much trouble.
10.0 ExcellentMar 27 2022
The Avis people were all courteous and helpful. The type of car we reserved was unavailable so they gave us a choice of three for which upgraded vehicle we wanted. Thec return was also smooth and quick.
3.9 MediocreJul 25 2021
Promised aCX5 Mazda or better and got a Ford mini crossover. It was beat up on the exterior and was an uncomfortable ride. Very disappointed.
10.0 ExcellentMar 31 2020
The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.
6.4 GoodFeb 5 2020
I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customers
2.0 MediocreDec 31 2019
I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on meEverything
7.2 GoodDec 15 2019
Car was clean, no issues, booking on line was easyPick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.
6.0 GoodJul 27 2019
Car was clean, drop off was normalI got upsold into a GMC Terrain by the guy at the desk... and it’s got a ridiculous gear shift. I should have stuck with what I ordered.
5.6 OkayAug 18 2018
They had no cars ready when we arrived .Even though we reserved a car for an earlier pick-up time.There were 8 other customers with the same problem waiting ahead of us.
10.0 ExcellentOct 24 2017
Davis was A plusService online and in person plus plus plus plus plus