Cons: 1. The employee who checked us on was rude, Curt, and had a "can't be bothered by your questions" attitude.
2. When we sat in the car, we realized someone has been smoking something very strong in there. When I went to the counter to let them know, I wasn't offered any solutions, just "Oh, I didn't smell anything in there." The smell was annotated on only my copy of the contract because the "couldn't be bothered" person hadn't put my paperwork away properly, and they couldn't locate it. I am sincerely hoping I don't get charged for that smell, especially because it gave my entire family horrible headaches after driving 45 minutes to our hotel. We had to: crack the windows on the highway, leave open chips of coffee to try to neutralize the smell, spray with air freshener, leave the windows down overnight, and leave the doors and trunk wide open for thirty minutes before our trip this morning.
3. When I picked up the car, I told the employee we'd have to extend a day. She said, "Okay" and didn't offer any kind of important warnings such as "We close at 5 p.m." and "We don't have an overnight drop-off." When we were en route to return the car and called to remind them we would be returning it this afternoon, she informed me of those crucial pieces of information and said, "Well, we always close at 5." That was it. No solutions, no pointing me in the right direction. For every question I had, she acted as though I should know the answer or find it on my own (I was *driving* and had *told* her that). It was very frustrating. I finally had to have my friend call from a different number and speak with the manager about how to find a solution. It was very, very frustrating, to stay the least.
Overall, the car was in great shape, but the smell was so horrible we wrote our masks while traveling. The customer service was lacking severely - recommend the female employee receive training on how to provide complete information to customers and on how to treat customers with some sort of welcoming warmth.
Cons: Everything was great
Pros: Easy pick up, no hassle. Allowed me to drop off in different city than promised, very convenient
Pros: Drop off in LB was confusing until I actually figured out what to do.
Cons: customer service in Fresno was lackluster.
Cons: If you guys actually explain that you may need an airplane ticket in order to get the the rental rate that was advertised
Cons: Horrible. A rip-off. A scam. Theft. Worst rental car experience of my life. Everyone I know will be made aware of how awful this company is
Well-run, and friendly car rental service.
Pros: Service was excellent. Friendly and helpful staff. This is a well-run outfit. Car was perfect.
Subpar customer service
Pros: I liked the vehicle that was given. Big enough to for all my belongings.
Cons: The agents at the pickup was not friendly. He had a dry personality. He did not great me and seemed preoccupied when I approached. The agent in Fresno wouldnt look up from his computer screen. The vehicle was a nice size but it was a bit dirty and had bald tires.
Pros: Cheap, I was in and out, no upsale
Fine though drop off could have been faster
Pros: That location was open until 2:00 - that I could drop off in town. Nice that she let me drop the key and not wait through the whole line.
Cons: Would have been nice to just drop keys and go vs wait in line - they had a lot of people waiting, should've had another person at desk to help.
Cons: I did the reservation online, I drove to this location and they refused to rent me a car because the drop off was in a different location, I'm renting cars every month in Enterprise, never had any problems but this company is a total joke !!
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