10.0
Pros:The vehicle worked perfectly for my family. We paid for a mid-size SUV and got a slight upgrade. The upgrade was comfortable and easy to use. First time using Alamo and it was a pretty seamless experience. Drop-off was fast.Cons:There was a line and a wait when we first got to the rental car counter. It seemed like all the counters were understaffed and I waited a good 30 minutes before I got the keys and left.Reviewed May 17 2021
review from![kayak]()
2.0
Cons:Alamo did not honor the agreed amount. They also did not have tha vehicle that was promised. Told me they gave me an up grade and then charged me for it. Your price 225.00 counter price 445.00. Never again!Reviewed Mar 21 2021
review from![kayak]()
10.0
Cons:Everything was great!Reviewed Jan 5 2021
review from![kayak]()
4.0
Pros:Ease of returnCons:They didn’t have record. Had to pay taxes twice.Reviewed Nov 29 2020
review from![kayak]()
9.6
Pros:The rate was good, pick up was quick, the SUV was in good condition and the drop off was easy, expedient, and did not require me to go inside the building.Cons:The car smelled a little funky, but not a big deal because It was clean.Reviewed Aug 4 2020
review from![kayak]()
8.4
Pros:Greatb carCons:Understandable, due to coronavirus, but there were one or two poor souls dealing with weary travelers. They kept cool under pressure, to their credit. However, I blame management for placing them in this difficult position and for making all of us wait so long for our cars. Management needs to focus on how to work through this thing.Reviewed Jul 27 2020
review from![kayak]()
10.0
Pros:Drop off and pick up easyCons:Nothing really. It was all just as expectedReviewed Mar 24 2020
review from![kayak]()
10.0
Cons:Nothing could have been better. They didn’t have the Jeep I reserved, so they immediately offered me an upgrade to an all wheel drive luxury car. No questions asked. I couldn’t be happier with the whole experience.Reviewed Jan 31 2020
review from![kayak]()
10.0
Cons:It was great!Reviewed Jan 30 2020
review from![kayak]()
3.2
Pros:I got a carCons:Been organized, knew what they had for inventory, communicated with lot staffReviewed Oct 13 2019
review from![kayak]()
10.0
Pros:Everything was great....including the price!Cons:Kayak is a great option to find the best deal on Car Rentals!Reviewed Sep 16 2019
review from![kayak]()
4.8
Pros:The car was fine but the help with check in and out was terrible. Customer service reps were not helpful in assisting with changes to reservations (shortening duration of rental, etc.)Cons:Flexible agentsReviewed Aug 28 2019
review from![kayak]()