Car hire at Fresno Airterminal Airport

Pros: Staff was great, drop off easy

Cons: If the car didn’t smell like Cigarettes

Cons: Staff not friendly at all definitely needs better customer service attitude.

Pros: The car was washed and clean.

Cons: Pick up was not good. I was told that I couldn't use my company credit card that I used to book the reservation online because my first name on the card was different than my driver's license (it is my nickname on the credit card). This was the first time in 20 years it has ever been a problem and the rep asked me if it was the first time I rented from Thrifty because this is how the system works. I didn't really appreciate that as an answer. She then says when I come back she can switch the credit cards. I asked her why she didn't lead with that at the beginning of the conversation versus quoting me company policy. Another concern was insurance coverage (company versus personal based on the credit card on file). The drop off was a little better. The line was really long and nowhere does it say you have to stay in line to drop off. Luckily I asked because I was in a hurry (and didn't have to wait in line). The issue here was switching the credit cards which would require me to wait in line. The rep said to write my email down and they would send the final receipt later in the day. I did not receive the email as promised. I called two days later and finally received the second part of the bill (first part on my company credit card, second part on my personal credit card). The experience with Thrifty was OK at best. I'll likely choose a different rental car company in the future. Thank you.

Pros: Couldn’t even pick up vehicle

Cons: Rules and regulations. Was not told about the no debit card policy until morning of!!!!

Will not rent from again.

Pros: Not much.

Cons: Have to pay an extra fee for a midsize car. When I booked my rental I chose manager choice option. When I pick up the vehicle I was told I could only get a compact car and any other car would be an extra fee. If I would've know that, I would have just booked a mid size for a cheaper price than what I paid. I will not be using thrifty rental again.

Horrible service from bot Kayak and Thrifty Car Rental

Pros: Nothing!

Cons: When I made my arrangements online, it was explained that I could use my debit card to make the reservations; deposit and fees due. All i had with me was a Visa debit card. When I arrived to pick-up my card, I was denied my rental car and I was told that they did not accept Visa debit cards. This is ludicrous! I called and spoke with a Thrift rep who said that i could use my debit card as long as it had the Visa logo and was not just a debit card. What a HORRIBLE experience to be stranded at a location and be unable to pick up your PRE-PAID rental car!!!!

Never reserve with a late night pickup...

Pros: Nothing

Cons: The counter was closed when I got there at 12:10a. No one stayed around to make sure my confirmed reservation was met. I had to scramble for a last minute rental and ended up with something costing 3x the rate I had at Thrifty. Thanks Thrifty. Much appreciated.

Cons: Final cost was a lot more than the quoted price when signing up

Pros: Nothing

Cons: Enterprise

Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .

Cons: No cars available upon check in

Never use Thrifty again

Cons: They never told me there was an option to do a one way rental meaning pick up at point A and drop off at point B regardless of having called and spoken to 4 people including when I picked it up and dropped it off. The man told me when I picked up that there would be a fee to take the car from Fresno, ca and drop off in Phoenix, az well that fee turned out to be $1,600. Then when I dropped the car off they never said anything about making that charge to my credit card, no signature, no pin, nothing! Just hands me the receipt and said "that's a lot of money" uh yea!!! It's a lot of money, apparently not enough to mention to the customer though. Worst service ever. After calling to try and sort out the charge I was hung up on twice and kept on hold for more than an hour total.