Guest reviews
Overall rating
8,8
Excellent
Based on 152 reviews
Cleanliness
9,0
Comfort
8,9
Pick-up/Drop-off
8,7
Value for money
8,5
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
38
9
7
5
3
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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2,0
Cons: Never stated no trailer ability during procurement. Nearly impossible to reach the branch. False information provided by retailer. Forced to cancel and find a new truck less than 24 hours out.
review from
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9,6
Pros: Staff was very busy, but courteous and took care of business efficiently.
Cons: Rear window, outside mirrors and inside rear view mirror were not cleaned properly.
review from
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8,0
Pros: Everything went smoothly with pick up and drop off
Cons: Agent at pickup did not give me the car I had specifically reserved online.
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10,0
Cons: Nothing. Great all around.
review from
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10,0
Pros: The person at the desk when i picked up the car was absolutely lovely - friendly, polite, efficient.
review from
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10,0
Pros: Staff was super friendly and supportive
Cons: Nothing great all around and an amazing price.
review from
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10,0
Pros: Easy process
review from
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10,0
Pros: Great customer service at Pensacola and BWI
review from
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6,4
Cons: My assistant accidentally booked for a day later than when I arrived, the agent informed me that there were no cars but miraculously if I agreed to pay an additional $140 for the one day- they had a car. I despise being ripped off. Will take my business elsewhere.
review from
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8,4
Pros: Staff was friendly and helpful, car was comfortable and a good value for the price
Cons: The inside of the wind shield could have been cleaner, it was a little foggy. Also, why is there an additional $200 charge held for a local rental? I know it is reversed, but there was no explanation given
review from
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10,0
Pros: Helpful, efficient, courteous
Cons: Nothing
review from
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5,2
Cons: The Nissan had a signal that showed not contact with the front car sensor. One of the keys didn’t work. I returned one day before with no discount and rent another that at the end was more expensive that estimated.
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