Car hire at Pensacola Airport

Pros: Staff was ok but overworked.

Cons: One agent was handling everything from signing people out and then walking them out to deliver their cars. It took one hour to do a checkout of a vehicle. Also no mention ahead of time of the special rules for Florida license holders.

Pros: The staff on the ground was good, corporate was awful. First it was a bait and switch. The picture of the car i reserved was not even close. I was told that i would be getting a smart car with no capability for luggage, so i had to upgrade which of course, came with a price increase. Then, when our flight was cancelled, i emailed the only email i had which apparently did not go anywhere. I called the phone number and was on hold for 45 minutes but had to go to an appt and hung up. The was no way to leave a message or request a call back. When i did not return the car, i received a call and explained my situation. I was then told that i would have to pay $518 for 2 additional days, if i did not agree they would claim the car stolen, file against me as a felony and have me arrested. I had no choice but to agree to the egregious pricing. I am looking to find out where i go to file complaints against everyone involved in this transaction. I hope that you might be able help me avoid further problems by becoming involved and reduce these charges. I do intend to fight this through every channel i can find. I can be reached at 303. 668-0172.

Cons: Everything could have been better.

Pros: The staff were vary friendly, good people to work with.

Cons: They FORCE you to buy their insurance. They will not accept 3rd party insurance and will only let you get by if they call your agent and confirm that you have full coverage on your primary car. Their CC machines were down when I got there, and they had no backup. It was 2+ hours of waiting till we got a car. I will not rent from executive again.