2.0 MediocreMay 18 2022
Car pick up process took more than 3 hours from time I entered line (with existing reservation) to time I was given keys to vehicle. Missed important engagement due to this unanticipated inconvenience.
10.0 ExcellentMay 4 2022
The service was excellent! Efficient and courteous! The car was clean and had no lingering odor of smoke!
6.0 GoodMay 2 2022
Rented for 45 days. Payment was split in two parts, did not like it.
2.0 MediocreApr 6 2022
Our flight landed about 40 min early. We got to the budget desk and were told to wait 40 min for our car. The guy behind me had a reservation for an hour and half later and they gave him a car early. I’m not sure why I had to wait 40 min. Was a car really not already there for my reservation. So I waited 40 min and then it took another hour to get my car. So I didn’t get my car until a full hour after my reservation and I waited 40 min on top of that for nothing. Terrible customer service. I’ve never had that happen before. Flights can be early and they can be delayed, the budget is at an airport, you guys have to be a little flexible with 30 min increments. It was just poor customer service. Also, why wasn’t I just handed the keys and driving off? I don’t think it was efficient to wait in line inside to do paperwork and then wait outside for someone to drive the car around. There were parking spots for budget, the cars should already just be there.
10.0 ExcellentFeb 3 2022
They are easy to use . . when you come back ..pull in the parking garage . .park the car in the line .. a person comes and checks you out and give you a receipt.. you are on your way to your flight
2.0 MediocreJan 12 2022
Customer service and pick up process . Why tell people they can rent with debit cards if your going to do a credit check to determine if they can rent with a debit card. It’s basically like saying you don’t have to have a credit card you just have to have the same credit it would take to get the credit card that you don’t have .
10.0 ExcellentJan 10 2022
Everything was expected or better.
2.0 MediocreNov 22 2021
Our car had no coolant so the engine overheated - luckily my husband was able to refill. Then they charged us $200 more than I agreed to with no mention! Going to have to sort it out.
2.0 MediocreNov 3 2021
Let me tell you a story about a woman who just wanted to go home. My adorable nephew asked me to come visit him, and I couldn’t say no. My mother said she wanted to give me her old China cabinet for my new house. So I decide to rent a “Tacoma or similar” pickup truck from #BudgetCarRental in PNS. I go to claim my rental, and I’m slightly in a hurry because my husband is taking me to do this on his lunch break, so I don’t give it the once-over I normally would. A mistake never to be made again. They bring me a 2020 Jeep Gladiator with a rag top. First off: not a truck, but it has a bed, so ok fine. Second: a rag top is going to be noisy for a 1,200+ mile trip. While on the road I realize the truck handles kind of funny. The tires are slick. Great. I can deal with it as long as it doesn’t rain. It rained. The windshield wipers were ineffective when it was only drizzling, but completely useless when the rain got heavier. Water soaked through the rag top, and because I could feel the wind coming in around me, I got slightly damp and a lot cold. Thank God the heater was decent! I’m at the Alabama/Georgia border when all of a sudden, the truck starts shaking uncontrollably as if I were the salt in a shaker of someone with a serious sodium addiction. I slow down to almost a complete stop, and the shaking stops. Ten minutes later, the same thing happens. I call my dad he advises me to just drive slowly and try to get home (NC). I’m trucking along 😉 until I get just past Newnan, GA, when it happens again. Third time’s the charm. I get off the interstate in downtown Atlanta at 10:00pm and manage to make it to a semi-safe hotel parking lot. I look in the glove box to find the roadside assistance phone number only to find that the membership associated with #BudgetCarRental at that number expired in 2016, and they plan to charge me for the tow and repairs. No flippin’ way! I cancel the call, find ANOTHER phone number, and thankfully get a tow ordered. It’ll be a half hour wait. (Right.) 11:55pm: I’m still waiting in this “truck” for the tow truck. I’m tired. I’m hungry. I’ve witnessed what I’m sure are two drug deals among “other” kinds of bargains. And BOY am I Hulk-smash-angry. I call RSA again, and ask the status of the tow truck. Hold. Keep holding. Hold some more. Driver isn’t answering. Ok, can I just risk my life and try to make it to the ATL rental myself? RSA: sure! I make it to ATL without incident while going 20mph. Get my replacement vehicle (not a truck but it’s now after midnight, and I don’t need to state my current state to you again). 12:20am: I’m Willie Nelson and “on the road again.” Phone rings. This is your tow truck driver, I’m 90 minutes out. 90 MINUTES?! (Maniacal laugh) Cancel this call and move on to your next. I did it myself. 2:30am exhausted after being on the road in some capacity or another for 14.5 hours only to make it as far as my brother’s house, which is still 2.5 hours from my actual destination. After everything is said and done, a 9.5 hour drive turned into a 22.5 hour adventure, and I finally got to my sweet Troyboy! Thanks #BudgetCarRental, I’ve learned my lesson. I will NOT use your services again, and I’m going to use my big mouth to make sure no one I know and love does either. Oh and I didn’t get to bring home my mother’s china cabinet either.
4.0 OkayNov 2 2021
We got a nice vehicle as expected. The pickup experience was poor. Airport counter worker seemed uninterested at best in assisting. Then we waited 45 minutes to process (?) something so we could pick up the vehicle. It took so long, we missed an important obligation. There were 7-8 other groups waiting with us, and they were expressing anger as well. Likely understaffed for the volume, but it was seriously annoying.