Car hire at Pensacola Airport

Car hire at Pensacola Airport

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Pensacola, FL, United States - Pensacola
May 26 — Jun 2
Same drop-off
Pensacola, FL, United States - Pensacola
Thu 26/5
Noon
Thu 2/6
Noon
Driver's age:

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Pensacola Airport car hire reviews and directory

Rated no. 1
Budget
Best rated
7.7 Good (123 reviews)
1 location in Pensacola Airport
Budget
Locations in Pensacola Airport
  • 8.1
  • 8.1
  • 7.6
  • 7.8
  • 7.5
Recent reviews
2.0 MediocreMay 18 2022
Car pick up process took more than 3 hours from time I entered line (with existing reservation) to time I was given keys to vehicle. Missed important engagement due to this unanticipated inconvenience.
10.0 ExcellentMay 4 2022
The service was excellent! Efficient and courteous! The car was clean and had no lingering odor of smoke!
6.0 GoodMay 2 2022
Rented for 45 days. Payment was split in two parts, did not like it.
2.0 MediocreApr 6 2022
Our flight landed about 40 min early. We got to the budget desk and were told to wait 40 min for our car. The guy behind me had a reservation for an hour and half later and they gave him a car early. I’m not sure why I had to wait 40 min. Was a car really not already there for my reservation. So I waited 40 min and then it took another hour to get my car. So I didn’t get my car until a full hour after my reservation and I waited 40 min on top of that for nothing. Terrible customer service. I’ve never had that happen before. Flights can be early and they can be delayed, the budget is at an airport, you guys have to be a little flexible with 30 min increments. It was just poor customer service. Also, why wasn’t I just handed the keys and driving off? I don’t think it was efficient to wait in line inside to do paperwork and then wait outside for someone to drive the car around. There were parking spots for budget, the cars should already just be there.
10.0 ExcellentFeb 3 2022
They are easy to use . . when you come back ..pull in the parking garage . .park the car in the line .. a person comes and checks you out and give you a receipt.. you are on your way to your flight
2.0 MediocreJan 12 2022
Customer service and pick up process . Why tell people they can rent with debit cards if your going to do a credit check to determine if they can rent with a debit card. It’s basically like saying you don’t have to have a credit card you just have to have the same credit it would take to get the credit card that you don’t have .
10.0 ExcellentJan 10 2022
Everything was expected or better.
2.0 MediocreNov 22 2021
Our car had no coolant so the engine overheated - luckily my husband was able to refill. Then they charged us $200 more than I agreed to with no mention! Going to have to sort it out.
2.0 MediocreNov 3 2021
Let me tell you a story about a woman who just wanted to go home. My adorable nephew asked me to come visit him, and I couldn’t say no. My mother said she wanted to give me her old China cabinet for my new house. So I decide to rent a “Tacoma or similar” pickup truck from #BudgetCarRental in PNS. I go to claim my rental, and I’m slightly in a hurry because my husband is taking me to do this on his lunch break, so I don’t give it the once-over I normally would. A mistake never to be made again. They bring me a 2020 Jeep Gladiator with a rag top. First off: not a truck, but it has a bed, so ok fine. Second: a rag top is going to be noisy for a 1,200+ mile trip. While on the road I realize the truck handles kind of funny. The tires are slick. Great. I can deal with it as long as it doesn’t rain. It rained. The windshield wipers were ineffective when it was only drizzling, but completely useless when the rain got heavier. Water soaked through the rag top, and because I could feel the wind coming in around me, I got slightly damp and a lot cold. Thank God the heater was decent! I’m at the Alabama/Georgia border when all of a sudden, the truck starts shaking uncontrollably as if I were the salt in a shaker of someone with a serious sodium addiction. I slow down to almost a complete stop, and the shaking stops. Ten minutes later, the same thing happens. I call my dad he advises me to just drive slowly and try to get home (NC). I’m trucking along 😉 until I get just past Newnan, GA, when it happens again. Third time’s the charm. I get off the interstate in downtown Atlanta at 10:00pm and manage to make it to a semi-safe hotel parking lot. I look in the glove box to find the roadside assistance phone number only to find that the membership associated with #BudgetCarRental at that number expired in 2016, and they plan to charge me for the tow and repairs. No flippin’ way! I cancel the call, find ANOTHER phone number, and thankfully get a tow ordered. It’ll be a half hour wait. (Right.) 11:55pm: I’m still waiting in this “truck” for the tow truck. I’m tired. I’m hungry. I’ve witnessed what I’m sure are two drug deals among “other” kinds of bargains. And BOY am I Hulk-smash-angry. I call RSA again, and ask the status of the tow truck. Hold. Keep holding. Hold some more. Driver isn’t answering. Ok, can I just risk my life and try to make it to the ATL rental myself? RSA: sure! I make it to ATL without incident while going 20mph. Get my replacement vehicle (not a truck but it’s now after midnight, and I don’t need to state my current state to you again). 12:20am: I’m Willie Nelson and “on the road again.” Phone rings. This is your tow truck driver, I’m 90 minutes out. 90 MINUTES?! (Maniacal laugh) Cancel this call and move on to your next. I did it myself. 2:30am exhausted after being on the road in some capacity or another for 14.5 hours only to make it as far as my brother’s house, which is still 2.5 hours from my actual destination. After everything is said and done, a 9.5 hour drive turned into a 22.5 hour adventure, and I finally got to my sweet Troyboy! Thanks #BudgetCarRental, I’ve learned my lesson. I will NOT use your services again, and I’m going to use my big mouth to make sure no one I know and love does either. Oh and I didn’t get to bring home my mother’s china cabinet either.
4.0 OkayNov 2 2021
We got a nice vehicle as expected. The pickup experience was poor. Airport counter worker seemed uninterested at best in assisting. Then we waited 45 minutes to process (?) something so we could pick up the vehicle. It took so long, we missed an important obligation. There were 7-8 other groups waiting with us, and they were expressing anger as well. Likely understaffed for the volume, but it was seriously annoying.
Rated no. 2
Payless
8.9 Excellent (43 reviews)
1 location in Pensacola Airport
Payless
Locations in Pensacola Airport
  • 8.8
  • 9
  • 9
  • 8.6
  • 9
Recent reviews
9.2 ExcellentOct 6 2018
I picked up the car at off-peak time and the rental was a breeze. I don’t think it took 5 minutes, from counter to driving away. Rental car was clean and got great gas mileage which saved money on top of the Kayak/Payless savings. All good!
9.6 ExcellentJul 27 2018
Reliable rentalVehicle was clean and very comfortable. Drop-off was a breeze.Local taxes are unbelieva
10.0 ExcellentJun 9 2018
No issues . Will rent again and recommendI liked how fast the service was getting me in and out at the counter. No pressure to purchase extras. Just yes or no and go.Nothing at all. Smooth sailing
10.0 ExcellentApr 20 2018
Great car, clean, easyWas told I would be reimbursed on unused gas if I pre paid which was false
10.0 ExcellentMar 11 2018
Check in and check out was fast and efficient.
10.0 ExcellentNov 11 2017
The price, the car, the service...everything
10.0 ExcellentOct 13 2017
Great ServiceQuick to get me in a car and quick to take the car back when I returned.
5.2 OkayAug 1 2017
Pick-up was pleasant.Upon pickup of the vehicle, I noticed it had not been serviced from the previous rental. They would not let me return the car at the drop off location. They made me go back inside the airport to return the car.
10.0 ExcellentJul 29 2017
Great valueWe got a Nissan Sentra this time and it was great! Much better than the crappy Kia Rio we had last time. Pick up and drop off were fast and simple! And the folks at the desk are great.Nothing
10.0 ExcellentJun 24 2017
Couldn't be happierEverything went smooth from start to finish.
Rated no. 3
Alamo
8.8 Excellent (40 reviews)
1 location in Pensacola Airport
Alamo
Locations in Pensacola Airport
  • 9
  • 9
  • 8.7
  • 8.8
  • 8.7
Recent reviews
8.0 ExcellentAug 13 2017
Long line at airport, nice car, good serviceThe fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.
4.0 OkayJul 9 2017
Prerental damageLong lines and waiting !!! Pré rental damage they are hassling me about. Then turn it over to independent DRU. For mysterious reason could not charge my current credit card - more inconvenience
7.6 GoodMay 14 2017
it was a nearly new unit!Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.
9.2 ExcellentApr 21 2017
Fast service at the start and return.Inside of the windshield could've been cleaner.
10.0 ExcellentApr 13 2017
Excellent and fast serviceThe pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!
4.0 OkayApr 10 2017
Had trouble with headlights
10.0 ExcellentApr 7 2017
Nice clean carN/a
10.0 ExcellentMar 26 2017
car phone chargerThe car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.
5.6 OkayFeb 27 2017
Asked for an SUV and place did not have one.... Bummer
10.0 ExcellentFeb 15 2017
Great experienceI rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.
Rated no. 4
Dollar
8.2 Excellent (59 reviews)
1 location in Pensacola Airport
Dollar
Locations in Pensacola Airport
  • 8.2
  • 8.1
  • 8.2
  • 8.2
  • 8.2
Recent reviews
10.0 ExcellentMar 13 2022
If we got the car that was advertised! Ended up with a non SUV
10.0 ExcellentNov 6 2021
It all was well done.
10.0 ExcellentSep 13 2021
easy pick up - easy drop off. car was the perfect size for a family of 5 and lots of room for luggage.
6.0 GoodMay 8 2021
Drop off easy.Dollar window was closed so we had to go to Hertz who took their customers first. Car was very stinky and the key fob went dead half way through our trip and we had to stop and replace it as we were afraid the car wouldn't start or we wouldn't be able to lock or unlock it at a stop
4.0 OkayApr 21 2021
Not Much, the prepaid rate was a joke. I still had to pay 391$ after I picked up the car.Everything, misleading information from KAYAK and Dollar
10.0 ExcellentApr 15 2021
Both pick up and drop off were slow. The staff was great but there were too many customers for the single staff member.
10.0 ExcellentMar 29 2021
Fast check out.
6.0 GoodMar 23 2021
The size of the vehicle was just as described and worked well for our needs.The car smelled strongly of smoke. Additionally, the car had clearly been in an accident ... and drove like it.
9.6 ExcellentNov 22 2020
Pick up staff at hertz counter not that pleasant or gave a damn.
3.6 MediocreNov 17 2020
car was dirty - had been smoked in and it had a warning light that stayed on all the time...
Rated no. 5
Hertz
8.1 Excellent (36 reviews)
1 location in Pensacola Airport
Hertz
Locations in Pensacola Airport
  • 8.2
  • 8.2
  • 8
  • 8.2
  • 7.8
Recent reviews
2.0 MediocreFeb 8 2022
It was almost impossible to cancel the reservation. First you are advised to call, then you are told you cannot speak to anyone. Then the website was difficult to use to cancel. Then I get assessed a cancellation fee. Outrageous!
6.0 GoodOct 19 2021
My flight changed so I got there earlier. They didn't have the car I'd asked for, so had to pay a lot of upgrades, including an extra day because I was 2 hours early. Check in was very slow because salesman spent time trying to upgrade everyone in line. Other than that they were perfect
10.0 ExcellentJul 12 2021
I left my iPhone in the car and when I returned to get it, they had already moved it. I told the attendant what happened and he sent some one to go check the back seat and with in 2 minutes I have my phone back. I so much appreciated that
10.0 ExcellentJul 11 2021
Price
10.0 ExcellentMay 14 2021
EverythingThe Mustang convertible was excellent only way to make it better would have been to stay longer
8.0 ExcellentMay 4 2021
Great staffBetter rates
10.0 ExcellentDec 11 2020
Quick and easy pick up and drop offAll expectations were met. The return lot is a little tricky to find but there is a green line on the road to follow to the return lot that makes it much easier.
2.0 MediocreMar 22 2020
Our trip was canceled because of travel restrictions and the Covid 19 virus. we gave Hertz over a 48 hour notice but they still charged us $100. Customer service soo bad, it Hertz.
10.0 ExcellentJul 26 2019
Very easy for everything.
7.2 GoodJun 14 2019
Desk clerk spent more time talking less working. Reservation info did not flow over to car rental company.
Rated no. 6
Enterprise
9.3 Excellent (8 reviews)
1 location in Pensacola Airport
Enterprise
Locations in Pensacola Airport
  • 9.5
  • 9.2
  • 9.2
  • 9.5
  • 9
Recent reviews
10.0 ExcellentMar 14 2017
The staff was friendly and very helpful.-easy process from start to finish.
10.0 ExcellentFeb 20 2017
Everything was perfect
10.0 ExcellentOct 17 2016
Great people behind the counter and at the return lane. All were very friendly.
7.2 GoodJul 4 2016
ExpensiveThey upgraded my car and made pick up and drop off easyThe trip was expensive. I've paid a third of what I did for the same length of time.
Rated no. 7
Thrifty
8.6 Excellent (24 reviews)
1 location in Pensacola Airport
Thrifty
Locations in Pensacola Airport
  • 9.1
  • 8.9
  • 8.4
  • 8.1
  • 8.7
Recent reviews
7.2 GoodSep 4 2020
Our rental ended up being through hertz since i guess they all share a counter down there. So not really any interaction with Thrifty.JUST DON'T USE PRICELINE. HORRIBLE HORRIBLE COMPANY TO WORK WITH. Especially during covid.
9.2 ExcellentJul 3 2020
Staff very friendly. drop off simple as a man in the garage was able to accept the key.didnt like that I was told, after charged, that the option I chose for gas meant thst I had to pay for a full tank of gar regardless of how much gas I left in the tank, and that I had to pay for the priveledge.
10.0 ExcellentMar 26 2020
Yes the staff was extremely helpful and friendly, I definitely would come back in the future. The whole process went smoothly and I am extremely satisfied.
8.0 ExcellentFeb 11 2020
No windshield wiper fluid
7.2 GoodJan 30 2020
Drop off was very easy.My reservation has for 1600, but they had no cars available and I, along with several others, waited an hour before they started being able to give people cars.
10.0 ExcellentJan 28 2020
The staff was very friendly and helpful both during car pickup and dropoff. Top rate people! Even when our plane was delayed the person on the phone was very helpful in keeping our car for another day. It was a great experience.Honestly, the experience was a 10+ all around.
10.0 ExcellentJan 26 2020
helpful and super easy
10.0 ExcellentJan 25 2020
Ease of pick and drop off and price for value! Thanks
8.0 ExcellentJan 7 2020
Very nice car.
7.6 GoodDec 9 2019
Car was clean and great valueThe young attendants wrote the incorrect pick up and drop off times and was charged extra bc of it. Fortunately the gentleman at the call center noticed the discrepancy and refunded the nominal fee.
Rated no. 8
Avis
7.3 Good (25 reviews)
1 location in Pensacola Airport
Avis
Locations in Pensacola Airport
  • 8.2
  • 8.1
  • 6.8
  • 7.1
  • 6.9
Recent reviews
2.0 MediocreApr 8 2022
Nice car, lousy attitude of personnel, and ridiculous over-rental-time policy. Let’s face it: Travel involves lots of unexpected events….like cancelled flights. But be assured…..that doesn’t matter to Avis or their employees, even if you’re only two hours late. They’re gonna charge you another FULL day — with a “so sad…..too bad” attitude. I have told Avis they have lost a good customer forever. Arrogance and stupid policies don’t mix well with proper customer service.
8.0 ExcellentNov 7 2021
Great car. 5 stars except drop off wouldn't let me pay with a different credit card without going to office.
4.0 OkayJul 6 2021
Drop off was super easy30 minute wait to get to the counter then another 30 minute wait for them to get our vehicle to us. Why we waited we watched the shuttle driver park and walk in to get a bag of food, then when I asked how long until he had our vehicle he said it was next. Only to bring the wrong one. About 30 minutes later we had our vehicle.
2.0 MediocreFeb 1 2021
Nothing. No cars available.Dont let me reserve a car if none are available.
8.0 ExcellentOct 19 2020
Yes, very easy pickup and drop off and person checking me out was very friendly and sfraightfoward.
4.4 OkayJun 26 2020
We booked an SUV online but were told they didn’t have any available. In fact they didn’t have any cars at all. We had to wait about 3 hours (there were several other who we’re waiting as well) for a car to be returned and cleaned. This put us off schedule and we missed our appointment.
3.6 MediocreNov 11 2019
NothingDespite having a reservation, had to wait in line at counter for over 45 minutes, as three agents were handling all rentals for Avis, Budget, and Payless, and none of the three seemed to have cars ready. After finally making it out to the garage, had to wait another 30 minutes because the car assigned to me was not ready—over an hour after my scheduled (reserved?) pick up time. Received a hybrid vehicle and did not appreciate the engine cutting off at every stop and the lack of power on the road. On return, only one guy was on duty trying to check in all the cars being returned. This operation is a joke; avoid it at all costs!
4.8 OkayJul 20 2017
Inconvenient dropoffHad to walk inside airport terminal to complete dropoff
5.6 OkayJun 23 2017
Greg ZI was sold on this car by the agent because it had Sirius XM radio but the subscription expired. It was also a mid size car lesser then the SUV I was supposed to have. I found out that they had very low inventory on SUV's. So I feel I was swindled.
9.6 ExcellentJun 2 2017
Nice car, clean, good price.Everything was smooth - beginning to end from pickup to dropoff. No complaints. Nice, new, clean car.One annoying thing was the repeated attempts at upselling me from the vehicle class I reserved.
Ace
1 location in Pensacola Airport
Ace
Locations in Pensacola Airport
Recent reviews
American Rent-A-Car
1 location in Pensacola Airport
American Rent-A-Car
Locations in Pensacola Airport
Recent reviews
National
1 location in Pensacola Airport
National
Locations in Pensacola Airport
Recent reviews
Sunnycars
1 location in Pensacola Airport
Sunnycars
Locations in Pensacola Airport
Recent reviews
358 travellers who hired a car in Pensacola Airport gave the car agency they used an average rating of 8,2

Car rental locations at Pensacola Airport

Good to know

Most popular car type

Mini

Top tips for hiring a car at Pensacola Airport

  • Whether you’re flying into Pensacola International Airport (PNS) for business or adventure, you’ll want to explore the Gulf Coast in style. Luckily, you can rent a car right from the airport. Car rental at Pensacola Airport should be at the top of your to-do list if you want to explore the vibrant Pensacola Bay, sugar-white beaches, and historic sites your way. From luxury cars to compact models, you can always find something to match your vacation style through the KAYAK website.
  • You’ll find car rentals next to the baggage claim section right in front of the terminal building. Main offices are situated at 2430 Airport Blvd. When the time comes to fly back home, return the vehicle to the same place you found it. Use navigation features or follow the signs reading ‘rental car return’ on the way to the airport. Drive into the car lot at the baggage claim area, take your luggage, and leave the keys at the rental desk. You might need to record the fuel level and mileage according to the agreement. It should be mailed to you shortly afterward.
  • Many residents prefer to go to downtown Pensacola and nearby beaches by foot, so you can expect relatively heavier pedestrian traffic. Watch out for people crossing the roads or marine life nesting on the beach parking. Pensacola Airport car rental lets you relax in your seat and eliminates the hurdle of waiting in line for public means of transport. During the peak hours, in the morning and evening, make a point of leaving early so you can make it to your destination in good time.
  • During the rental period, you’ll be responsible for all toll payments. Certain rental companies provide an optional e-toll service that allows you to drive through tolled bridges, highways, and lanes. Rental vehicles are specially equipped to process tolls electronically. All you have to do is agree with the rental supplier on how to access this program. You might have to share your credit card information to process the related fees.
  • Book your car hire at Pensacola Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Pensacola Airport