Guest reviews
Overall rating
8,7
Excellent
Based on 6 704 reviews
Cleanliness
9,1
Comfort
9,2
Pickup/dropoff
8,9
Value for money
9,0
Pros
"Car was great!New and clean"
(in 165 reviews)
"Staff were friendly and helpful"
(in 361 reviews)
"Was a great rental experience!."
(in 185 reviews)
Cons
"The car was not available."
(in 53 reviews)
"Unable to drop car off."
(in 26 reviews)
"Long line at airport to pick up car."
(in 53 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up the car
great car
easy drop
friendly staff
great service
great price
car was great
great experience
car available
drop off the car
picked up the car
great value
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6,0
Pros: The care was very nice and the drop off was very easy.
Cons: I had set it all up to skip the counter. The website specifically said that was available at MCI airport. After wasting a ton of time outside I had to go back in and now the line was huge. They didn't care an made lousy excuses. I needed the car another 9 1/2 hours and they charge a huge amount.
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9,2
Cons: Nice car; good experience picking up and dropping off. However, the car didn’t have any washer fluid, which I discovered when I was driving on a dusty gravel road.
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8,8
Cons: Several times that I’ve reserved rentals recently, I’ve been given cars other than the class I reserved. None have been upgrades but vehicles that I would’ve paid a lot less for if I had reserved them originally.
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9,2
Cons: No staff at drop off
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10,0
Pros: Friendly staff and both check in and out were a piece of cake.
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10,0
Pros: Great rental process. Nice staff. Easy to pickup and return the car. Loved the car we got!
Cons: Nothing. :-)
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6,4
Pros: KC Alamo staff friendly and efficient. They got my missing backpack with laptop to lost and found at Alamo, and agent was helpful in returning to me. Only thing was I got laptop back day AFTER 5 hour presentation, not before. Local staff great. Alamo's national lost and found procedure was awful.
Cons: Discovered missing laptop 150 miles from airport. Could NOT contact KC Alamo directly to resolve in timely manner. Had to work through obtuse Alamo online reporting system and indifferent national phone rep. Had to do trainings without laptop. Traumatic experience. Will not use Alamo again.
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9,6
Pros: Yes
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10,0
Pros: Super fast and easy picking up and dropping off.
Cons: Help knowing what cars I could pick from. They let us use National's car lot and we weren't fully sure what cars we could grab.
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6,0
Pros: Friendly staff
Cons: Trash in car from previous renter. Oily film on inside of windshield made driving at night dangerous. Car needed an alignment.
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6,0
Unknown charge
Pros: Decent price, open late
Cons: Car was dirty, including pet hair, dirty windows. Returned early. They said I would get emailed receipt but I have not. I did receive a charge on my credit card. What is it for?
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4,0
Long wait for a dirty car
Cons: The car was dirty. Windshields had smudges resulting in poor visibility. Wipers were not helpful. It took way too long to obtain the car. There were three employees present but only one was working. The line was unnecessarily long
review from
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9,2
Cons: Nice car; good experience picking up and dropping off. However, the car didn’t have any washer fluid, which I discovered when I was driving on a dusty gravel road.
review from
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8,8
Cons: Several times that I’ve reserved rentals recently, I’ve been given cars other than the class I reserved. None have been upgrades but vehicles that I would’ve paid a lot less for if I had reserved them originally.
review from
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9,2
Cons: No staff at drop off
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10,0
Pros: Friendly staff and both check in and out were a piece of cake.
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10,0
Pros: Great rental process. Nice staff. Easy to pickup and return the car. Loved the car we got!
Cons: Nothing. :-)
review from
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9,6
Pros: Yes
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10,0
Pros: Super fast and easy picking up and dropping off.
Cons: Help knowing what cars I could pick from. They let us use National's car lot and we weren't fully sure what cars we could grab.
review from
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6,0
Pros: The care was very nice and the drop off was very easy.
Cons: I had set it all up to skip the counter. The website specifically said that was available at MCI airport. After wasting a ton of time outside I had to go back in and now the line was huge. They didn't care an made lousy excuses. I needed the car another 9 1/2 hours and they charge a huge amount.
review from
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6,4
Pros: KC Alamo staff friendly and efficient. They got my missing backpack with laptop to lost and found at Alamo, and agent was helpful in returning to me. Only thing was I got laptop back day AFTER 5 hour presentation, not before. Local staff great. Alamo's national lost and found procedure was awful.
Cons: Discovered missing laptop 150 miles from airport. Could NOT contact KC Alamo directly to resolve in timely manner. Had to work through obtuse Alamo online reporting system and indifferent national phone rep. Had to do trainings without laptop. Traumatic experience. Will not use Alamo again.
review from
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6,0
Pros: Friendly staff
Cons: Trash in car from previous renter. Oily film on inside of windshield made driving at night dangerous. Car needed an alignment.
review from
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6,0
Unknown charge
Pros: Decent price, open late
Cons: Car was dirty, including pet hair, dirty windows. Returned early. They said I would get emailed receipt but I have not. I did receive a charge on my credit card. What is it for?
review from
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4,0
Long wait for a dirty car
Cons: The car was dirty. Windshields had smudges resulting in poor visibility. Wipers were not helpful. It took way too long to obtain the car. There were three employees present but only one was working. The line was unnecessarily long
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Where can I find Alamo hire cars in Kansas City?
1 Nassau Cir, Alamo car hire
Address
1 Nassau CirPhone
+1 844 868 8501FAQs about hiring a car from Alamo in Kansas City
How many car hire locations does Alamo have in Kansas City?
Alamo has 1 car hire location in Kansas City. Take a look at our Alamo hire location map to find the best car hires near you.
Does Alamo have a car hire location at the airport: Kansas City Airport (MCI)?
Yes
Does Alamo offer shuttle or airport pick-up services from Kansas City Airport (MCI)?
Yes
