Book Alamo car hires in Kansas City

Cons: Very disappointed, at time of pick up I paid ahead for gas, it was not explained to me whatsoever that the price may change depending on the size of tank of the car, I had a midsize and in the midsize parking area was a pick up truck, upon return the truck because of the size of tank I was charged almost an additional $25.00 -$30+, (i’d have to actually calculate it with the receipt), the check-in of vehicle specialist recommend I talk to the front desk, I went to the front desk shared my displeasure. The front desk assistant was the same lady that checked me in 3 to 4 days prior and gave no real concern I told her it was very misleading And that she had not shared with me whatsoever the pay a head for gas would be depending on vehicle and size of tank. I ended up spending maybe close to $60 and only drove 162 miles. Very very disappointing with how Alamo handled this, I will choose to not rent from Alamo again. Clerk shared there’s nothing she would do or could do. Very disappointed customer, William Neef

Pros: The care was very nice and the drop off was very easy.

Cons: I had set it all up to skip the counter. The website specifically said that was available at MCI airport. After wasting a ton of time outside I had to go back in and now the line was huge. They didn't care an made lousy excuses. I needed the car another 9 1/2 hours and they charge a huge amount.