Guest reviews
Overall rating
6,7
Good
Based on 89 reviews
Cleanliness
6,8
Comfort
6,8
Pick-up/Drop-off
6,6
Value for money
6,7
Pros
"Good prices and easy return process."
(in 510 reviews)
"Car was clean and comfortable"
(in 188 reviews)
"Friendly staff, cheap price."
(in 512 reviews)
Cons
"The car smelled like cigarettes."
(in 240 reviews)
"Waited over an hour on line."
(in 73 reviews)
"The customer service reps were terrible."
(in 202 reviews)
Recent reviews
Traveller rating
24
10
8
1
19
Find reviews that mention:
customer service
car was clean
pick up the car
car was dirty
credit card
car available
long wait
car smelled
long line
car was great
waited over an hour
great car
great price
friendly staff
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2,0
Cons: When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please
review from
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5,2
Pros: Price was ok. No line at pick-up (which should have warned me)
Cons: It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.
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10,0
Cons: Great service
review from
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4,4
Pros: Car was fine, service was lacking.
Cons: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
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10,0
Pros: Staff was friendly and process was quick
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6,8
Pros: Friendly staff, solid car. Just had a few nicks and had bad pickup.
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10,0
Pros: Staff super friendly.
Cons: Can't think of anything.
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7,2
Pros: The car was clean and in good care.
Cons: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
review from
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10,0
Pros: love the team in El Paso at Advantage, both inside and out in the garage
Cons: gotta say that not one thing could have been done better..., just sayin'.
review from
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2,0
Pros: Nothing
Cons: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
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10,0
Fast, friendly service
Pros: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
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2,0
Stranded
Cons: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
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