Cons: When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please
Pros: Price was ok. No line at pick-up (which should have warned me)
Cons: It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.
Cons: Great service
Pros: Car was fine, service was lacking.
Cons: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
Pros: Staff was friendly and process was quick
Pros: Friendly staff, solid car. Just had a few nicks and had bad pickup.
Pros: Staff super friendly.
Cons: Can't think of anything.
Pros: The car was clean and in good care.
Cons: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
Pros: love the team in El Paso at Advantage, both inside and out in the garage
Cons: gotta say that not one thing could have been done better..., just sayin'.
Cons: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
Fast, friendly service
Pros: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
Cons: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
Pros: Easy process
Cons: Rented a car with unlimited miles - got there and they told me it wasn't unlimited and that I'd have to pay $240 more to have the car for unlimited miles.
Much to be desired
Pros: The size, the MPG
Cons: The pushy efforts to get me to rent a bigger car. The pushy efforts to get me to purchase unneeded extra insurance. The pushy effort to get me to buy the full tank refill. None of the increased cost items identified by cost. The car not clean to begin when picked up. The number of scratches and dents on the rental vehicle. Although slight, one wheel was not properly balanced.
Most Horrible experience ever
Cons: I booked a car through carrentals.com for $294 that claimed unlimited mileage for the car when I got to advantage the car rental company they told me that they never advertise unlimited mileage and that I had to pay an additional fee of $40 a day. An additional $440 dollars. After taxes and fees I ended up paying almost triple the amount. Both companies keep giving me the run around both refuse to give me any kind of refund and both keep blaming each other for the false information.
Cons: I was quoted unlimited milage to find out just because I live 65 miles from airport it was not. I filed dispute with my bank and got my money bank
Cons: Got to the front desk and was told that I did not have unlimited miles when the car I reserved stated unlimited miles. Went to use another car rental company
Pros: The size of the caravan was nice, especially considering we had 4 people. The riding was very smooth and comfortable.
Cons: We were not told up front there was a $200.00 deposit for the rental. And when we returned the car, they said there were a few scratches on the car, but they were clearly marked on their own paper that was originally circled to begin with when the vehicle was inspected prior to us renting it. They did finally agree and are to return the deposit to us, however that was a little annoying since the proof was already there.
Cons: I was told one price for 98.00 $ paid that online. got to counter and ended paying 399.00 more only because of being a local renter i tried calling the person said I would be on hold but I was disconnected so I will not be using this site again
No car available
Cons: My plane was late getting into El Paso by 2.5 hours and Advantage cancelled my reservation. When I went to the car rental counter no cars were available for that day. What a disappointment. I probably will not use Kayak again. I have traveled for company business for more than 40 years and this is the very first time that a car was unavailable.
Car was "meh." Staff was helpful
Pros: Staff was helpful and cooperative
Cons: Car had burns in rear seat. First car had cracked windshield and needed to be returned. The Sorrento 4cyl. is inadequate powertrain
Pros: Fast and easy
Cons: Hustling Insurance
They really hammered the upselling. They tried to get us a million dif
Pros: I finally got out of there.
Cons: They tried to upsell us everything with the car! We had to wait for it too.
Cons: Incorrect Price, more money paid incorrectly
Advantage of getting ripped off legally
Cons: What you see and what purchase is not clear. First you start with “wow” price then comes the loom and doom of the need of insurance. Hey the insurance offered on line just below the rental sounds great. Ok I am all set. Arriving at Advantage Rental Elizabeth states the insurance you purchased is 3rd party you as renter will be out of pocket, so be prepared to pay for the out the nose, even if you experience a flat tire. Ok Elizabeth what’s your insurance cost three times the special rental. Now your blood boils as the special price you paid on line is non- refundable.
El Paso Advantage is sneaky
Pros: Car was clean
Cons: Car was not a sedan but a hatchback, leaning it was smaller than anticipated
Pros: Very nice little car
Cons: Everything was great
Pros: Ez in and out, no problems
Tricked me into insurance and roadside assistance!!!
Cons: Said I DIDNT WANT EXTRAS .. car rental $249 extras $300!!! I called the. Umber online to fix it and they refused to give me the local number !! Ever again I will stick with HertZ
|Monday||06:00 - 23:59|
|Tuesday||06:00 - 23:59|
|Wednesday||06:00 - 23:59|
|Thursday||06:00 - 23:59|
|Friday||06:00 - 23:59|
|Saturday||06:00 - 23:59|
|Sunday||06:00 - 23:59|
Advantage has 1 car hire location in El Paso. Take a look at our Advantage hire location map to find the best car hires near you.