Guest reviews
Overall rating
6,3
Good
Based on 1 212 reviews
Cleanliness
6,9
Comfort
6,9
Pick-up/Drop-off
6,7
Value for money
6,8
Pros
"The car was very good!"
(in 1436 reviews)
"Car was clean and cheap"
(in 1565 reviews)
"Excellent service and nice car!"
(in 1577 reviews)
Cons
"Advantage has horrible customer service."
(in 183 reviews)
"Requested car was not available"
(in 1193 reviews)
"Dirty car inside and out"
(in 1227 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
long wait
car insurance
dirty car
car available
took over an hour
car smelled
car was great
long line
great car
picked up the car
great price
return the car
wait time
great experience
great service
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10,0
Cons: Great service
review from
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4,4
Pros: Car was fine, service was lacking.
Cons: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
review from
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10,0
Pros: Staff was friendly and process was quick
review from
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6,8
Pros: Friendly staff, solid car. Just had a few nicks and had bad pickup.
review from
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10,0
Pros: Staff super friendly.
Cons: Can't think of anything.
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7,2
Pros: The car was clean and in good care.
Cons: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
review from
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10,0
Pros: love the team in El Paso at Advantage, both inside and out in the garage
Cons: gotta say that not one thing could have been done better..., just sayin'.
review from
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2,0
Pros: Nothing
Cons: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
review from
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10,0
Fast, friendly service
Pros: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
review from
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2,0
Stranded
Cons: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
review from
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10,0
Pros: Easy process
review from
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2,0
Cons: Rented a car with unlimited miles - got there and they told me it wasn't unlimited and that I'd have to pay $240 more to have the car for unlimited miles.
review from
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10,0
Cons: Great service
review from
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10,0
Pros: Staff was friendly and process was quick
review from
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10,0
Pros: Staff super friendly.
Cons: Can't think of anything.
review from
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10,0
Pros: love the team in El Paso at Advantage, both inside and out in the garage
Cons: gotta say that not one thing could have been done better..., just sayin'.
review from
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10,0
Fast, friendly service
Pros: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
review from
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10,0
Pros: Easy process
review from
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6,8
Pros: Friendly staff, solid car. Just had a few nicks and had bad pickup.
review from
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7,2
Pros: The car was clean and in good care.
Cons: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
review from
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4,4
Pros: Car was fine, service was lacking.
Cons: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
review from
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2,0
Pros: Nothing
Cons: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
review from
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2,0
Stranded
Cons: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
review from
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2,0
Cons: Rented a car with unlimited miles - got there and they told me it wasn't unlimited and that I'd have to pay $240 more to have the car for unlimited miles.
review from
Other suppliers in El Paso scored
Where can I find Advantage hire cars in El Paso?
6701 Convair Rd - Suite V, Advantage car hire
Address
6701 Convair Rd - Suite VPhone
+1 915 781 7689FAQs about hiring a car from Advantage in El Paso
How many car hire locations does Advantage have in El Paso?
Advantage has 1 car hire location in El Paso. Take a look at our Advantage hire location map to find the best car hires near you.
Does Advantage have a car hire location at the airport: El Paso Airport (ELP)?
Yes
Does Advantage offer shuttle or airport pick-up services from El Paso Airport (ELP)?
Yes