Book Advantage car hires in El Paso

Cons: When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please

Pros: Price was ok. No line at pick-up (which should have warned me)

Cons: It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.

Pros: Car was fine, service was lacking.

Cons: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.

Pros: Nothing

Cons: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.

Stranded

Cons: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.

Cons: Rented a car with unlimited miles - got there and they told me it wasn't unlimited and that I'd have to pay $240 more to have the car for unlimited miles.

Much to be desired

Pros: The size, the MPG

Cons: The pushy efforts to get me to rent a bigger car. The pushy efforts to get me to purchase unneeded extra insurance. The pushy effort to get me to buy the full tank refill. None of the increased cost items identified by cost. The car not clean to begin when picked up. The number of scratches and dents on the rental vehicle. Although slight, one wheel was not properly balanced.

Most Horrible experience ever

Cons: I booked a car through carrentals.com for $294 that claimed unlimited mileage for the car when I got to advantage the car rental company they told me that they never advertise unlimited mileage and that I had to pay an additional fee of $40 a day. An additional $440 dollars. After taxes and fees I ended up paying almost triple the amount. Both companies keep giving me the run around both refuse to give me any kind of refund and both keep blaming each other for the false information.

Never used

Cons: I was quoted unlimited milage to find out just because I live 65 miles from airport it was not. I filed dispute with my bank and got my money bank

Misleading

Pros: NA

Cons: Got to the front desk and was told that I did not have unlimited miles when the car I reserved stated unlimited miles. Went to use another car rental company

Cons: I was told one price for 98.00 $ paid that online. got to counter and ended paying 399.00 more only because of being a local renter i tried calling the person said I would be on hold but I was disconnected so I will not be using this site again

No car available

Pros: Nothing

Cons: My plane was late getting into El Paso by 2.5 hours and Advantage cancelled my reservation. When I went to the car rental counter no cars were available for that day. What a disappointment. I probably will not use Kayak again. I have traveled for company business for more than 40 years and this is the very first time that a car was unavailable.

Bad Assistant

Cons: Incorrect Price, more money paid incorrectly

Advantage of getting ripped off legally

Pros: Ad-nothing

Cons: What you see and what purchase is not clear. First you start with “wow” price then comes the loom and doom of the need of insurance. Hey the insurance offered on line just below the rental sounds great. Ok I am all set. Arriving at Advantage Rental Elizabeth states the insurance you purchased is 3rd party you as renter will be out of pocket, so be prepared to pay for the out the nose, even if you experience a flat tire. Ok Elizabeth what’s your insurance cost three times the special rental. Now your blood boils as the special price you paid on line is non- refundable.

El Paso Advantage is sneaky

Pros: Car was clean

Cons: Car was not a sedan but a hatchback, leaning it was smaller than anticipated

Tricked me into insurance and roadside assistance!!!

Cons: Said I DIDNT WANT EXTRAS .. car rental $249 extras $300!!! I called the. Umber online to fix it and they refused to give me the local number !! Ever again I will stick with HertZ