Pros: It would have been nice if the business was open. The alleged rental place wasn’t even a business, it was a broom closet next to a hotel lobby.
Cons: The business was closed I had to change my rental car arrangements and find a friend to take me to the other business essentially cutting two hours off my planned drive time.
Cons: Drop off was a little scary since no one was present
Cons: I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
Pros: The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiver
Cons: Confirmed selection maintain vehicles better lots rattles
Pros: STAFF WAS NICE
Cons: DIDN,T KNOW YOU CAN,T USE CONTRACT AS IT IS A FRANCHISE NOT ASSOCIATED WITH BUDGET
Cons: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Pros: They gave me a reservation.
Cons: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
Pros: We got the car we asked for and it was amazingly clean. Great service and they were not pushy about adding extra stuff we didn't need. We will continue to rent from them!!
Cons: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00.
There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!!
This this day we are still trying to fix all the mistakes that were made by Budget!!!
Pros: immediate receiving !
Cons: No issues to drop off
Pros: Drop off was super easy and efficient
Budget has 2 car hire locations in El Paso. Take a look at our Budget hire location map to find the best car hires near you.