Guest reviews
Overall rating
7,4
Good
Based on 4 204 reviews
Cleanliness
8,0
Comfort
8,0
Pick-up/Drop-off
7,1
Value for money
7,1
Recent reviews
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customer service
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car was clean
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4,4
Pros: STAFF WAS NICE
Cons: DIDN,T KNOW YOU CAN,T USE CONTRACT AS IT IS A FRANCHISE NOT ASSOCIATED WITH BUDGET
review from
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2,0
Pros: Nothing
Cons: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
review from
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2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Pros: They gave me a reservation.
Cons: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
review from
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10,0
Great Service
Pros: We got the car we asked for and it was amazingly clean. Great service and they were not pushy about adding extra stuff we didn't need. We will continue to rent from them!!
review from
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2,0
Cons: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
review from
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6,8
Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
review from
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10,0
great
Pros: immediate receiving !
Cons: No issues to drop off
review from
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8,8
Pros: Drop off was super easy and efficient
Cons: N/a
review from
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7,6
Budget did not have a car ready for me
Pros: Nice follks, nice car
Cons: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
review from
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2,0
Pros: Not reliable company
review from
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5,2
Cons: Office was closed - sign said to drop keys at hotel desk, so I did. But hotel never gave keys to Budget, and Budget never asked hotel for keys. Three days later, I got a call from the main Budget office asking where their car was - it was still sitting in their parking area - they never looked for it.
review from
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10,0
Pros: Nothing spectacular. It was fine. I cannot change the ratings above they all show 5 stars not by me automatically entered
Cons: I am handicap and I asked the person at drop off if they had a manner for me to get to the airline and he said you can walk IT's not that far, I do it all the time. He said they have wheelchairs inside, if you need one. (Seemed uninterested or concerned about my situation.
review from
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10,0
Great Service
Pros: We got the car we asked for and it was amazingly clean. Great service and they were not pushy about adding extra stuff we didn't need. We will continue to rent from them!!
review from
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10,0
great
Pros: immediate receiving !
Cons: No issues to drop off
review from
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8,8
Pros: Drop off was super easy and efficient
Cons: N/a
review from
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10,0
Pros: Nothing spectacular. It was fine. I cannot change the ratings above they all show 5 stars not by me automatically entered
Cons: I am handicap and I asked the person at drop off if they had a manner for me to get to the airline and he said you can walk IT's not that far, I do it all the time. He said they have wheelchairs inside, if you need one. (Seemed uninterested or concerned about my situation.
review from
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6,8
Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
review from
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7,6
Budget did not have a car ready for me
Pros: Nice follks, nice car
Cons: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
review from
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4,4
Pros: STAFF WAS NICE
Cons: DIDN,T KNOW YOU CAN,T USE CONTRACT AS IT IS A FRANCHISE NOT ASSOCIATED WITH BUDGET
review from
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2,0
Pros: Nothing
Cons: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
review from
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2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Pros: They gave me a reservation.
Cons: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
review from
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2,0
Cons: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
review from
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2,0
Pros: Not reliable company
review from
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5,2
Cons: Office was closed - sign said to drop keys at hotel desk, so I did. But hotel never gave keys to Budget, and Budget never asked hotel for keys. Three days later, I got a call from the main Budget office asking where their car was - it was still sitting in their parking area - they never looked for it.
review from
Other suppliers in El Paso scored
Where can I find Budget hire cars in El Paso?
6701 Convair Road, Budget car hire
Address
6701 Convair RoadPhone
+1 915 779 2532FAQs about hiring a car from Budget in El Paso
How many car hire locations does Budget have in El Paso?
Budget has 2 car hire locations in El Paso. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: El Paso Airport (ELP)?
Yes
Does Budget offer shuttle or airport pick-up services from El Paso Airport (ELP)?
Yes