Guest reviews
Overall rating
7,4
Good
Based on 4 207 reviews
Cleanliness
7,9
Comfort
7,8
Pick-up/Drop-off
7,2
Value for money
6,9
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
-
4,8
Pros: NOTHING.
Cons: I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
review from
-
4,0
Pros: The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiver
Cons: Confirmed selection maintain vehicles better lots rattles
review from
-
4,4
Pros: STAFF WAS NICE
Cons: DIDN,T KNOW YOU CAN,T USE CONTRACT AS IT IS A FRANCHISE NOT ASSOCIATED WITH BUDGET
review from
-
2,0
Pros: Nothing
Cons: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
review from
-
2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Pros: They gave me a reservation.
Cons: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
review from
-
10,0
Great Service
Pros: We got the car we asked for and it was amazingly clean. Great service and they were not pushy about adding extra stuff we didn't need. We will continue to rent from them!!
review from
-
2,0
Cons: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
review from
-
6,8
Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
review from
-
10,0
great
Pros: immediate receiving !
Cons: No issues to drop off
review from
-
8,8
Pros: Drop off was super easy and efficient
Cons: N/a
review from
-
7,6
Budget did not have a car ready for me
Pros: Nice follks, nice car
Cons: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
review from
-
2,0
Pros: Not reliable company
review from
-
10,0
Great Service
Pros: We got the car we asked for and it was amazingly clean. Great service and they were not pushy about adding extra stuff we didn't need. We will continue to rent from them!!
review from
-
10,0
great
Pros: immediate receiving !
Cons: No issues to drop off
review from
-
8,8
Pros: Drop off was super easy and efficient
Cons: N/a
review from
-
6,8
Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
review from
-
7,6
Budget did not have a car ready for me
Pros: Nice follks, nice car
Cons: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
review from
-
4,8
Pros: NOTHING.
Cons: I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
review from
-
4,0
Pros: The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiver
Cons: Confirmed selection maintain vehicles better lots rattles
review from
-
4,4
Pros: STAFF WAS NICE
Cons: DIDN,T KNOW YOU CAN,T USE CONTRACT AS IT IS A FRANCHISE NOT ASSOCIATED WITH BUDGET
review from
-
2,0
Pros: Nothing
Cons: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
review from
-
2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Pros: They gave me a reservation.
Cons: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
review from
-
2,0
Cons: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
review from
-
2,0
Pros: Not reliable company
review from
Other suppliers in El Paso scored
Where can I find Budget hire cars in El Paso?
6701 Convair Road, Budget car hire
Address
6701 Convair RoadHours
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
Phone
+1 915 779 2532FAQs about hiring a car from Budget in El Paso
How many car hire locations does Budget have in El Paso?
Budget has 2 car hire locations in El Paso. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: El Paso airport (ELP)?
Yes
Does Budget offer shuttle or airport pick-up services from El Paso airport (ELP)?
Yes
