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El Paso Airport car hire reviews and directory
Rated no. 1
Enterprise
Best rated
9,4 Excellent (6 reviews)
1 location at El Paso Airport
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Enterprise reviews
Car hire locations
Enterprise
Locations at El Paso Airport
6505 Convair Rd
+1 833 659 1914
| Monday | 06:00 - 23:30 |
| Tuesday | 06:00 - 23:30 |
| Wednesday | 06:00 - 23:30 |
| Thursday | 06:00 - 23:30 |
| Friday | 06:00 - 23:30 |
| Saturday | 06:00 - 23:30 |
| Sunday | 06:00 - 23:30 |
All Enterprise reviews
Enterprise reviews at El Paso Airport
Rated no. 2
Alamo
9,1 Excellent (46 reviews)
1 location at El Paso Airport
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Alamo reviews
Car hire locations
Alamo
Locations at El Paso Airport
6505 Convair Rd
+1 833 659 1916
| Monday | 06:00 - 23:30 |
| Tuesday | 06:00 - 23:30 |
| Wednesday | 06:00 - 23:30 |
| Thursday | 06:00 - 23:30 |
| Friday | 06:00 - 23:30 |
| Saturday | 06:00 - 23:30 |
| Sunday | 06:00 - 23:30 |
All Alamo reviews
Alamo reviews at El Paso Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10,0
Everything went perfectly!
Pros: Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!
Cons: n/a
review from
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10,0
Very good experience
Pros: The staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.
Cons: Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
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5,6
Not recommended
Pros: Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!
Cons: Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
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9,6
fast drop off, no hassles
Pros: I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
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6,0
Extra hour? Unfair...
Pros: The car was new and perfect
Cons: I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.
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10,0
Pros: Good service, quick and easy pick up and drop off.
Cons: Cost of rental was higher than preferred but lower than competitors.
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10,0
Pros: The truck drove smooth it was a comfortable ride.
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9,6
Free upgrade, surprisingly good gas mileage
Pros: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.
Cons: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
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10,0
Great car
Pros: The car, stereo system, seats
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10,0
Easy process
Pros: Very friendly and courtisiuos personal. Really easy and quickly process
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7,2
Middle of the road.
Pros: For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.
Cons: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.
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8,4
Not what I would consider full size car.
Cons: The car. Not a true full dize. Expensive for what it was.
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10,0
Everything went perfectly!
Pros: Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!
Cons: n/a
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10,0
Very good experience
Pros: The staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.
Cons: Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
review from
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9,6
fast drop off, no hassles
Pros: I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
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10,0
Pros: Good service, quick and easy pick up and drop off.
Cons: Cost of rental was higher than preferred but lower than competitors.
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10,0
Pros: The truck drove smooth it was a comfortable ride.
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9,6
Free upgrade, surprisingly good gas mileage
Pros: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.
Cons: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
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10,0
Great car
Pros: The car, stereo system, seats
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10,0
Easy process
Pros: Very friendly and courtisiuos personal. Really easy and quickly process
review from
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7,2
Middle of the road.
Pros: For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.
Cons: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.
review from
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8,4
Not what I would consider full size car.
Cons: The car. Not a true full dize. Expensive for what it was.
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5,6
Not recommended
Pros: Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!
Cons: Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
review from
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6,0
Extra hour? Unfair...
Pros: The car was new and perfect
Cons: I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.
review from
Rated no. 3
Avis
8,6 Excellent (24 reviews)
1 location at El Paso Airport
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Avis reviews
Car hire locations
Avis
Locations at El Paso Airport
6505 Convair Road
+1 915 779 2700
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 07:00 - 23:00 |
| Sunday | 07:00 - 23:00 |
All Avis reviews
Avis reviews at El Paso Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9,2
Pros: Lady who assisted us was very HELPFUL! Thank you
Cons: Wish it was cleaned better. Mostly with COVID happening
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9,6
Cons: Nothing
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2,0
Cons: They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.
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6,0
Cons: Long wait for a car in the garage.
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8,8
Cons: Pick up in the garage seemed under-staffed. Once leaving the desk in the terminal there was only one staff person in the garage and he only was there to service Avis Plus customers. The gentleman at the garage exit was the most helpful and personable individual we worked with.
review from
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10,0
Pros: Dropoff took two minutes, attendant was friendly and it was painless.
review from
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9,6
Super Easy
Pros: Shortline, super convenient inside the airport for pickup and drop-off. An attendant was there waiting for me in the parking garage as I dropped off the vehicle, this made it even quicker.
review from
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10,0
Pros: Friendly staff and was out fast.
review from
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9,2
First timer Here
Pros: I liked the ease of renting. It was a big vehicle and I had a lot of passengers. Gas mileage was good. A rock had hit my window and kinda spider cracked it. I got insurance through a 3rd party company, so I have yet to hear about the damage expense, however my overall experience was awesome! I'd like to give a shot out to Frank, he gave me useful advice and made me feel safe about my trip he gave me pointers and the dos and do nots about driving such a big vehicle
Cons: I didn't like that when I tried to call customer service about my window issue and resolutions they were actually closed. It was a Sunday, however, if people are going to be renting cars out all week they should be open in the customer service dept as well for any issues that may arise.
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10,0
Pros: very professional.fast service
Cons: nothing
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9,6
Great Customer Service
Pros: Our flight arrived after midnight (about 10 hours late) and they kept the office open for us so we could still get our rental car that night - the sales representative was sweet about it! Excellent customer service!
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8,4
Pros: The vehicle was comfortable, ample and it drove really well. Also really good customer service
Cons: Price was really high.
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9,2
Pros: Lady who assisted us was very HELPFUL! Thank you
Cons: Wish it was cleaned better. Mostly with COVID happening
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9,6
Cons: Nothing
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8,8
Cons: Pick up in the garage seemed under-staffed. Once leaving the desk in the terminal there was only one staff person in the garage and he only was there to service Avis Plus customers. The gentleman at the garage exit was the most helpful and personable individual we worked with.
review from
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10,0
Pros: Dropoff took two minutes, attendant was friendly and it was painless.
review from
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9,6
Super Easy
Pros: Shortline, super convenient inside the airport for pickup and drop-off. An attendant was there waiting for me in the parking garage as I dropped off the vehicle, this made it even quicker.
review from
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10,0
Pros: Friendly staff and was out fast.
review from
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9,2
First timer Here
Pros: I liked the ease of renting. It was a big vehicle and I had a lot of passengers. Gas mileage was good. A rock had hit my window and kinda spider cracked it. I got insurance through a 3rd party company, so I have yet to hear about the damage expense, however my overall experience was awesome! I'd like to give a shot out to Frank, he gave me useful advice and made me feel safe about my trip he gave me pointers and the dos and do nots about driving such a big vehicle
Cons: I didn't like that when I tried to call customer service about my window issue and resolutions they were actually closed. It was a Sunday, however, if people are going to be renting cars out all week they should be open in the customer service dept as well for any issues that may arise.
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10,0
Pros: very professional.fast service
Cons: nothing
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9,6
Great Customer Service
Pros: Our flight arrived after midnight (about 10 hours late) and they kept the office open for us so we could still get our rental car that night - the sales representative was sweet about it! Excellent customer service!
review from
Rated no. 4
Hertz
8,4 Excellent (39 reviews)
1 location at El Paso Airport
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Hertz reviews
Car hire locations
Hertz
Locations at El Paso Airport
6701 Convair Road
+1 915 612 5500
| Monday | 08:00 - 21:00 |
| Tuesday | 08:00 - 21:00 |
| Wednesday | 08:00 - 21:00 |
| Thursday | 08:00 - 21:00 |
| Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 21:00 |
| Sunday | 08:00 - 21:00 |
All Hertz reviews
Hertz reviews at El Paso Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5,2
Pros: Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.
review from
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8,0
Cons: Everything was good, except I was charged for an extra hour because of the previously arranged drop off time. I think that should have been made clear or waived since I was paying extra already for a one way trip.
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9,6
Pros: Gas mileage
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2,0
Cons: The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.
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10,0
Fast
Pros: I like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!
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5,2
Elp
Cons: SUV was too big used a lot of gas
review from
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7,6
Must have flight itinerary to rent using debit card
Pros: The representative in El Paso was very pleasant and accommodating.
Cons: The website needs to CLEARLY state that only people with a flight itinerary are allowed to rent a car using a debit card.
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10,0
Cons: No one at the booth in the garage or at the counter in the terminal. Just odd.
review from
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9,6
Excellent one-way alternative to a group shuttle
Pros: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine.
Cons: Drop-off was a little confusing because no one in El Paso told us the Las Cruces return would be located inside a hotel. Once we found the Las Crucez Hertz agent, return was super easy.
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2,0
Wort experience I’ve ever had
Cons: I was unable to pick up my rental car from the airport because I was using my debit card and didn’t have a flight ticket? This was the worse experience ever! I had talked to someone over the phone and I told her I did NOT have a flight and she failed to tell me her “policies” about debit card use at the airport location. I had to stay overnight at a near by hotel and ended up spending 4X more money since I was forced to buy an air flight ticket to come home.
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10,0
car was a fair price..clean and ran well
Pros: everything went well..very quick pick up and drop off
Cons: all good
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2,0
Very Bad Service From Hertz
Pros: nothing
Cons: They didn't accept my debit card and nobody told me before hand. I have always rented a car with my debit card and have had no problems renting a car before till this company made my experience a awful one.
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9,6
Pros: Gas mileage
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10,0
Fast
Pros: I like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!
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10,0
Cons: No one at the booth in the garage or at the counter in the terminal. Just odd.
review from
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9,6
Excellent one-way alternative to a group shuttle
Pros: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine.
Cons: Drop-off was a little confusing because no one in El Paso told us the Las Cruces return would be located inside a hotel. Once we found the Las Crucez Hertz agent, return was super easy.
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10,0
car was a fair price..clean and ran well
Pros: everything went well..very quick pick up and drop off
Cons: all good
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8,0
Cons: Everything was good, except I was charged for an extra hour because of the previously arranged drop off time. I think that should have been made clear or waived since I was paying extra already for a one way trip.
review from
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7,6
Must have flight itinerary to rent using debit card
Pros: The representative in El Paso was very pleasant and accommodating.
Cons: The website needs to CLEARLY state that only people with a flight itinerary are allowed to rent a car using a debit card.
review from
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5,2
Pros: Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.
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2,0
Cons: The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.
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5,2
Elp
Cons: SUV was too big used a lot of gas
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2,0
Wort experience I’ve ever had
Cons: I was unable to pick up my rental car from the airport because I was using my debit card and didn’t have a flight ticket? This was the worse experience ever! I had talked to someone over the phone and I told her I did NOT have a flight and she failed to tell me her “policies” about debit card use at the airport location. I had to stay overnight at a near by hotel and ended up spending 4X more money since I was forced to buy an air flight ticket to come home.
review from
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2,0
Very Bad Service From Hertz
Pros: nothing
Cons: They didn't accept my debit card and nobody told me before hand. I have always rented a car with my debit card and have had no problems renting a car before till this company made my experience a awful one.
review from
Rated no. 5
Thrifty
8,3 Excellent (52 reviews)
1 location at El Paso Airport
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Thrifty reviews
Car hire locations
Thrifty
Locations at El Paso Airport
6701 Convair Road
+1 915 612 5500
| Monday | 08:00 - 21:00 |
| Tuesday | 08:00 - 21:00 |
| Wednesday | 08:00 - 21:00 |
| Thursday | 08:00 - 21:00 |
| Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 21:00 |
| Sunday | 08:00 - 21:00 |
All Thrifty reviews
Thrifty reviews at El Paso Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9,2
Pros: yes
review from
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2,8
Pros: While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.
Cons: Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.
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8,0
Pros: The car I was given was great on gas and spacious! Loved the price too
Cons: The customer service. He did not seem happy to be working there.
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5,2
Pros: The vehicle was nice.
Cons: The wait was unacceptable, location wa closed. Had to be helped at a different station. The vehicle was not ready and had to wait until 930.
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10,0
Cons: Everything was great.
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10,0
Pros: Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.
review from
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9,2
Pros: The car was very good and the front desk person was very attentive.
Cons: The “taxes” and fees I had to pay when picking up were as high as the car itself.
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6,8
Cons: Car had clearly been smoked in and smelled not so great.
review from
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5,6
Pros: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Cons: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
review from
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10,0
Pros: Extremely friendly customer service lady at the counter and very little wait time.
Cons: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
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10,0
Pros: Staff was very friendly and flexible considering the busy holiday. Car was clean and reliable
review from
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7,2
Pros: Personal was nice
Cons: Car was smokey
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9,2
Pros: yes
review from
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10,0
Cons: Everything was great.
review from
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10,0
Pros: Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.
review from
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9,2
Pros: The car was very good and the front desk person was very attentive.
Cons: The “taxes” and fees I had to pay when picking up were as high as the car itself.
review from
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10,0
Pros: Extremely friendly customer service lady at the counter and very little wait time.
Cons: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
review from
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10,0
Pros: Staff was very friendly and flexible considering the busy holiday. Car was clean and reliable
review from
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8,0
Pros: The car I was given was great on gas and spacious! Loved the price too
Cons: The customer service. He did not seem happy to be working there.
review from
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6,8
Cons: Car had clearly been smoked in and smelled not so great.
review from
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7,2
Pros: Personal was nice
Cons: Car was smokey
review from
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2,8
Pros: While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.
Cons: Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.
review from
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5,2
Pros: The vehicle was nice.
Cons: The wait was unacceptable, location wa closed. Had to be helped at a different station. The vehicle was not ready and had to wait until 930.
review from
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5,6
Pros: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Cons: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
review from
Rated no. 6
Budget
7,4 Good (30 reviews)
1 location at El Paso Airport
╳
Budget reviews
Car hire locations
Budget
Locations at El Paso Airport
6701 Convair Road
+1 915 779 2532
| Monday | 08:00 - 22:00 |
| Tuesday | 08:00 - 22:00 |
| Wednesday | 08:00 - 22:00 |
| Thursday | 08:00 - 22:00 |
| Friday | 08:00 - 22:00 |
| Saturday | 08:00 - 22:00 |
| Sunday | 08:00 - 22:00 |
All Budget reviews
Budget reviews at El Paso Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10,0
Pros: Easy to pick up, great value for the car, easy drop off. Staff friendly.
review from
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10,0
Cons: Drop off was a little scary since no one was present
review from
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4,8
Pros: NOTHING.
Cons: I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
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4,0
Pros: The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiver
Cons: Confirmed selection maintain vehicles better lots rattles
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2,0
Pros: Nothing
Cons: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
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2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Pros: They gave me a reservation.
Cons: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
review from
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2,0
Cons: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
review from
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6,8
Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
review from
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10,0
great
Pros: immediate receiving !
Cons: No issues to drop off
review from
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8,8
Pros: Drop off was super easy and efficient
Cons: N/a
review from
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7,6
Budget did not have a car ready for me
Pros: Nice follks, nice car
Cons: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
review from
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2,0
Pros: Not reliable company
review from
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10,0
Pros: Easy to pick up, great value for the car, easy drop off. Staff friendly.
review from
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10,0
Cons: Drop off was a little scary since no one was present
review from
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10,0
great
Pros: immediate receiving !
Cons: No issues to drop off
review from
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8,8
Pros: Drop off was super easy and efficient
Cons: N/a
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6,8
Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
review from
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7,6
Budget did not have a car ready for me
Pros: Nice follks, nice car
Cons: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
review from
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4,8
Pros: NOTHING.
Cons: I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
review from
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4,0
Pros: The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiver
Cons: Confirmed selection maintain vehicles better lots rattles
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2,0
Pros: Nothing
Cons: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
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2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Pros: They gave me a reservation.
Cons: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
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2,0
Cons: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
review from
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2,0
Pros: Not reliable company
review from
Rated no. 7
Payless
7,4 Good (54 reviews)
1 location at El Paso Airport
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Payless reviews
Car hire locations
Payless
Locations at El Paso Airport
6505 Convair Road Ste 400
+1 915 779 2052
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 07:00 - 23:00 |
| Sunday | 07:00 - 23:00 |
All Payless reviews
Payless reviews at El Paso Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3,2
Pros: The staff were really rude
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10,0
Pros: Service
Cons: Steer wheel miss aligned
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2,0
Pros: There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.
review from
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9,6
Pros: Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.
Cons: I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it was
review from
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2,0
Cons: The cancellation. I booked a car and was under the impression I could drop it off in another location. The employee at the El Paso airport location told me that wasn’t the case. And that I can’t have my money back. Never picked up the car but still charged. Very very shitty
review from
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8,0
Pros: Value for the money
review from
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10,0
Pros: Great Customer service
Cons: Nothing
review from
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10,0
Cons: It was a flawless transaction and a fine car
review from
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8,8
Pros: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Cons: A little quicker drop off. Everything else was very good. Car was great.
review from
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2,0
Cons: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
review from
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8,8
Great car, ok price.
Pros: Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.
Cons: Took a while to get the car ready for us.
review from
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6,0
Didn’t have my car
Pros: They had a bigger SUV
Cons: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
review from
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10,0
Pros: Service
Cons: Steer wheel miss aligned
review from
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9,6
Pros: Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.
Cons: I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it was
review from
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10,0
Pros: Great Customer service
Cons: Nothing
review from
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10,0
Cons: It was a flawless transaction and a fine car
review from
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8,8
Pros: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Cons: A little quicker drop off. Everything else was very good. Car was great.
review from
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8,8
Great car, ok price.
Pros: Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.
Cons: Took a while to get the car ready for us.
review from
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3,2
Pros: The staff were really rude
review from
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2,0
Pros: There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.
review from
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2,0
Cons: The cancellation. I booked a car and was under the impression I could drop it off in another location. The employee at the El Paso airport location told me that wasn’t the case. And that I can’t have my money back. Never picked up the car but still charged. Very very shitty
review from
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2,0
Cons: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
review from
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6,0
Didn’t have my car
Pros: They had a bigger SUV
Cons: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
review from
Rated no. 8
Dollar
7,2 Good (30 reviews)
1 location at El Paso Airport
╳
Dollar reviews
Car hire locations
Dollar
Locations at El Paso Airport
6701 Convair Road
+1 915 612 5500
| Monday | 08:00 - 21:00 |
| Tuesday | 08:00 - 21:00 |
| Wednesday | 08:00 - 21:00 |
| Thursday | 08:00 - 21:00 |
| Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 21:00 |
| Sunday | 08:00 - 21:00 |
All Dollar reviews
Dollar reviews at El Paso Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2,0
Pros: Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!
review from
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10,0
Pros: super easy and fast - very friendly service
review from
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4,4
Pros: Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.
review from
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6,8
Pros: Pick up was terrible.
Cons: I could have received the car I asked for and the attendant could have been nicer.
review from
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10,0
Pros: Pick up and drop off were fast and easy
review from
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8,0
Pros: Quality of vehicle
Cons: Under staffed at check in. Took over 30 min to check in
review from
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10,0
Pros: Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.
Cons: There was nothing I didn't like in the El Paso location.
review from
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8,8
Cons: under powered
review from
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8,8
Rick Saved the Day
Pros: This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.
Cons: Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.
review from
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8,0
Cons: Too many add on surcharges.
review from
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10,0
Great Troubleshooter
Pros: When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.
Cons: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)
review from
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2,0
No Cars
Cons: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.
review from
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10,0
Pros: super easy and fast - very friendly service
review from
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10,0
Pros: Pick up and drop off were fast and easy
review from
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10,0
Pros: Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.
Cons: There was nothing I didn't like in the El Paso location.
review from
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8,8
Cons: under powered
review from
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8,8
Rick Saved the Day
Pros: This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.
Cons: Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.
review from
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10,0
Great Troubleshooter
Pros: When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.
Cons: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)
review from
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2,0
Pros: Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!
review from
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4,4
Pros: Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.
review from
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2,0
No Cars
Cons: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.
review from
Rated no. 9
Advantage
6,7 Good (83 reviews)
1 location at El Paso Airport
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Advantage reviews
Car hire locations
Advantage
Locations at El Paso Airport
6701 Convair Rd - Suite V
+1 915 781 7689
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
All Advantage reviews
Advantage reviews at El Paso Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2,0
Cons: When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please
review from
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5,2
Pros: Price was ok. No line at pick-up (which should have warned me)
Cons: It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.
review from
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10,0
Cons: Great service
review from
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4,4
Pros: Car was fine, service was lacking.
Cons: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
review from
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10,0
Pros: Staff was friendly and process was quick
review from
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6,8
Pros: Friendly staff, solid car. Just had a few nicks and had bad pickup.
review from
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10,0
Pros: Staff super friendly.
Cons: Can't think of anything.
review from
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7,2
Pros: The car was clean and in good care.
Cons: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
review from
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10,0
Pros: love the team in El Paso at Advantage, both inside and out in the garage
Cons: gotta say that not one thing could have been done better..., just sayin'.
review from
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2,0
Pros: Nothing
Cons: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
review from
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10,0
Fast, friendly service
Pros: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
review from
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2,0
Stranded
Cons: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
review from
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10,0
Cons: Great service
review from
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10,0
Pros: Staff was friendly and process was quick
review from
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10,0
Pros: Staff super friendly.
Cons: Can't think of anything.
review from
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10,0
Pros: love the team in El Paso at Advantage, both inside and out in the garage
Cons: gotta say that not one thing could have been done better..., just sayin'.
review from
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10,0
Fast, friendly service
Pros: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
review from
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6,8
Pros: Friendly staff, solid car. Just had a few nicks and had bad pickup.
review from
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7,2
Pros: The car was clean and in good care.
Cons: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
review from
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2,0
Cons: When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please
review from
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5,2
Pros: Price was ok. No line at pick-up (which should have warned me)
Cons: It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.
review from
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4,4
Pros: Car was fine, service was lacking.
Cons: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
review from
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2,0
Pros: Nothing
Cons: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
review from
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2,0
Stranded
Cons: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
review from
Rated no. 10
National
6,4 Good (6 reviews)
1 location at El Paso Airport
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National reviews
Car hire locations
National
Locations at El Paso Airport
6505 Convair Rd
+1 833 659 1915
| Monday | 06:00 - 23:30 |
| Tuesday | 06:00 - 23:30 |
| Wednesday | 06:00 - 23:30 |
| Thursday | 06:00 - 23:30 |
| Friday | 06:00 - 23:30 |
| Saturday | 06:00 - 23:30 |
| Sunday | 06:00 - 23:30 |
All National reviews
National reviews at El Paso Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
╳
Car hire locations
Advance Car And Truck Rental
Locations at El Paso Airport
6701 Convair Rd Suite V, El Paso, Texas
+1 915 781 7689
╳
Car hire locations
Easirent
Locations at El Paso Airport
El Paso International Airport
| Monday | 00:01 - 23:59 |
| Tuesday | 00:01 - 23:59 |
| Wednesday | 00:01 - 23:59 |
| Thursday | 00:01 - 23:59 |
| Friday | 00:01 - 23:59 |
| Saturday | 00:01 - 23:59 |
| Sunday |
Car hire locations at El Paso Airport
Top tips for hiring a car at El Paso Airport
- Book your car hire at El Paso Airport at least 2 weeks before your trip in order to get a below-average price
FAQs about hiring a car at El Paso Airport
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