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El Paso Airport car hire reviews and directory
Rated no. 1
Enterprise
Best rated
9,5 Excellent (6 reviews)
1 location at El Paso Airport
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Enterprise reviews
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Enterprise
Locations at El Paso Airport
6505 Convair Rd
+1 915 779 2260
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Enterprise reviews at El Paso Airport
Rated no. 2
Alamo
9,1 Excellent (45 reviews)
1 location at El Paso Airport
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Alamo reviews
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Alamo
Locations at El Paso Airport
6505 Convair Rd
+1 915 778 4404
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10,0
Everything went perfectly!
Pros: Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!
Cons: n/a
review from
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10,0
Very good experience
Pros: The staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.
Cons: Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
review from
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5,6
Not recommended
Pros: Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!
Cons: Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
review from
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9,6
fast drop off, no hassles
Pros: I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
review from
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6,0
Extra hour? Unfair...
Pros: The car was new and perfect
Cons: I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.
review from
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10,0
Pros: Good service, quick and easy pick up and drop off.
Cons: Cost of rental was higher than preferred but lower than competitors.
review from
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10,0
Pros: The truck drove smooth it was a comfortable ride.
review from
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9,6
Free upgrade, surprisingly good gas mileage
Pros: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.
Cons: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
review from
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10,0
Great car
Pros: The car, stereo system, seats
review from
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10,0
Easy process
Pros: Very friendly and courtisiuos personal. Really easy and quickly process
review from
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7,2
Middle of the road.
Pros: For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.
Cons: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.
review from
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8,4
Not what I would consider full size car.
Cons: The car. Not a true full dize. Expensive for what it was.
review from
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10,0
Everything went perfectly!
Pros: Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!
Cons: n/a
review from
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10,0
Very good experience
Pros: The staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.
Cons: Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
review from
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9,6
fast drop off, no hassles
Pros: I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
review from
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10,0
Pros: Good service, quick and easy pick up and drop off.
Cons: Cost of rental was higher than preferred but lower than competitors.
review from
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10,0
Pros: The truck drove smooth it was a comfortable ride.
review from
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9,6
Free upgrade, surprisingly good gas mileage
Pros: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.
Cons: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
review from
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10,0
Great car
Pros: The car, stereo system, seats
review from
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10,0
Easy process
Pros: Very friendly and courtisiuos personal. Really easy and quickly process
review from
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7,2
Middle of the road.
Pros: For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.
Cons: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.
review from
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8,4
Not what I would consider full size car.
Cons: The car. Not a true full dize. Expensive for what it was.
review from
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5,6
Not recommended
Pros: Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!
Cons: Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
review from
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6,0
Extra hour? Unfair...
Pros: The car was new and perfect
Cons: I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.
review from
Rated no. 3
Thrifty
8,8 Excellent (28 reviews)
1 location at El Paso Airport
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Thrifty reviews
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Thrifty
Locations at El Paso Airport
6701 Convair Road
+1 877 283 0898
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5,6
Pros: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Cons: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
review from
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10,0
Pros: Extremely friendly customer service lady at the counter and very little wait time.
Cons: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
review from
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10,0
Pros: Staff was very friendly and flexible considering the busy holiday. Car was clean and reliable
review from
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7,2
Pros: Personal was nice
Cons: Car was smokey
review from
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10,0
Pros: The car and the service was excellent
review from
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10,0
Pros: Personnel were top notch and I enjoyed dealing with them. Tomeka was particularly helpful.
review from
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10,0
Pros: We had to come back the next day for our car but the car was clean and we liked it.
Cons: Our plane was late and we did not have a car agent when we got in. Luckily we waved a taxi cab driver that was on his way home in order to get to our hotel.
review from
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10,0
Pros: Helpful polite customer service. In the same two days I delt with people from enterprise and hertz car rental and they were all rude. Everyone I delt with with thrifty was very kind and helpful
review from
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2,0
Cons: They did not have my cancellation on record and did not acknowledge my confirmation cancellation number.
review from
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9,6
Pros: The pick up and drop off were effortless. The staff were pleasant, very efficient and helpful. The car was in great shape ad well.
Cons: I have noticed that when you rent a car, they (the companies I have used) always end up charging more than the estimate. I would rather they were a bit more candid with the actual amout they intend on charging the customer
review from
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10,0
Easy
Pros: Service at El Paso was great. Due to storm delay we had to rent the car an extra day. One phone call and it was done.
review from
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10,0
Great service
Pros: The return process was quick and painless.
review from
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10,0
Pros: Extremely friendly customer service lady at the counter and very little wait time.
Cons: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
review from
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10,0
Pros: Staff was very friendly and flexible considering the busy holiday. Car was clean and reliable
review from
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10,0
Pros: The car and the service was excellent
review from
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10,0
Pros: Personnel were top notch and I enjoyed dealing with them. Tomeka was particularly helpful.
review from
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10,0
Pros: We had to come back the next day for our car but the car was clean and we liked it.
Cons: Our plane was late and we did not have a car agent when we got in. Luckily we waved a taxi cab driver that was on his way home in order to get to our hotel.
review from
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10,0
Pros: Helpful polite customer service. In the same two days I delt with people from enterprise and hertz car rental and they were all rude. Everyone I delt with with thrifty was very kind and helpful
review from
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9,6
Pros: The pick up and drop off were effortless. The staff were pleasant, very efficient and helpful. The car was in great shape ad well.
Cons: I have noticed that when you rent a car, they (the companies I have used) always end up charging more than the estimate. I would rather they were a bit more candid with the actual amout they intend on charging the customer
review from
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10,0
Easy
Pros: Service at El Paso was great. Due to storm delay we had to rent the car an extra day. One phone call and it was done.
review from
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10,0
Great service
Pros: The return process was quick and painless.
review from
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5,6
Pros: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Cons: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
review from
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2,0
Cons: They did not have my cancellation on record and did not acknowledge my confirmation cancellation number.
review from
Rated no. 4
Avis
8,5 Excellent (21 reviews)
1 location at El Paso Airport
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Avis reviews
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Avis
Locations at El Paso Airport
6505 Convair Road
+1 915 779 2700
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Avis reviews at El Paso Airport
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car was clean
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great experience
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2,0
Cons: They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.
review from
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6,0
Cons: Long wait for a car in the garage.
review from
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8,8
Cons: Pick up in the garage seemed under-staffed. Once leaving the desk in the terminal there was only one staff person in the garage and he only was there to service Avis Plus customers. The gentleman at the garage exit was the most helpful and personable individual we worked with.
review from
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10,0
Pros: Dropoff took two minutes, attendant was friendly and it was painless.
review from
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9,6
Super Easy
Pros: Shortline, super convenient inside the airport for pickup and drop-off. An attendant was there waiting for me in the parking garage as I dropped off the vehicle, this made it even quicker.
review from
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10,0
Pros: Friendly staff and was out fast.
review from
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9,2
First timer Here
Pros: I liked the ease of renting. It was a big vehicle and I had a lot of passengers. Gas mileage was good. A rock had hit my window and kinda spider cracked it. I got insurance through a 3rd party company, so I have yet to hear about the damage expense, however my overall experience was awesome! I'd like to give a shot out to Frank, he gave me useful advice and made me feel safe about my trip he gave me pointers and the dos and do nots about driving such a big vehicle
Cons: I didn't like that when I tried to call customer service about my window issue and resolutions they were actually closed. It was a Sunday, however, if people are going to be renting cars out all week they should be open in the customer service dept as well for any issues that may arise.
review from
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10,0
Pros: very professional.fast service
Cons: nothing
review from
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9,6
Great Customer Service
Pros: Our flight arrived after midnight (about 10 hours late) and they kept the office open for us so we could still get our rental car that night - the sales representative was sweet about it! Excellent customer service!
review from
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8,4
Pros: The vehicle was comfortable, ample and it drove really well. Also really good customer service
Cons: Price was really high.
review from
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5,2
Wrong license plate
Pros: Free upgrade to a fully loaded suv
Cons: I was stopped by state troopers because the license plate on the vehicle was registered to a trailer and not the suv, so they thought the suv was stolen. Imagine the situation I was in, then it was very painful to get another vehicle plus Avis tried to charge me more when I turned in the vehicle after my trip.
review from
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8,8
Cons: Pick up in the garage seemed under-staffed. Once leaving the desk in the terminal there was only one staff person in the garage and he only was there to service Avis Plus customers. The gentleman at the garage exit was the most helpful and personable individual we worked with.
review from
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10,0
Pros: Dropoff took two minutes, attendant was friendly and it was painless.
review from
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9,6
Super Easy
Pros: Shortline, super convenient inside the airport for pickup and drop-off. An attendant was there waiting for me in the parking garage as I dropped off the vehicle, this made it even quicker.
review from
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10,0
Pros: Friendly staff and was out fast.
review from
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9,2
First timer Here
Pros: I liked the ease of renting. It was a big vehicle and I had a lot of passengers. Gas mileage was good. A rock had hit my window and kinda spider cracked it. I got insurance through a 3rd party company, so I have yet to hear about the damage expense, however my overall experience was awesome! I'd like to give a shot out to Frank, he gave me useful advice and made me feel safe about my trip he gave me pointers and the dos and do nots about driving such a big vehicle
Cons: I didn't like that when I tried to call customer service about my window issue and resolutions they were actually closed. It was a Sunday, however, if people are going to be renting cars out all week they should be open in the customer service dept as well for any issues that may arise.
review from
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10,0
Pros: very professional.fast service
Cons: nothing
review from
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9,6
Great Customer Service
Pros: Our flight arrived after midnight (about 10 hours late) and they kept the office open for us so we could still get our rental car that night - the sales representative was sweet about it! Excellent customer service!
review from
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2,0
Cons: They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.
review from
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6,0
Cons: Long wait for a car in the garage.
review from
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5,2
Wrong license plate
Pros: Free upgrade to a fully loaded suv
Cons: I was stopped by state troopers because the license plate on the vehicle was registered to a trailer and not the suv, so they thought the suv was stolen. Imagine the situation I was in, then it was very painful to get another vehicle plus Avis tried to charge me more when I turned in the vehicle after my trip.
review from
Rated no. 5
Hertz
8,3 Excellent (31 reviews)
1 location at El Paso Airport
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Hertz reviews
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Hertz
Locations at El Paso Airport
6701 Convair Road
+1 915 772 4255
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2,0
Cons: The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.
review from
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10,0
Fast
Pros: I like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!
review from
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5,2
Elp
Cons: SUV was too big used a lot of gas
review from
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7,6
Must have flight itinerary to rent using debit card
Pros: The representative in El Paso was very pleasant and accommodating.
Cons: The website needs to CLEARLY state that only people with a flight itinerary are allowed to rent a car using a debit card.
review from
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10,0
Cons: No one at the booth in the garage or at the counter in the terminal. Just odd.
review from
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9,6
Excellent one-way alternative to a group shuttle
Pros: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine.
Cons: Drop-off was a little confusing because no one in El Paso told us the Las Cruces return would be located inside a hotel. Once we found the Las Crucez Hertz agent, return was super easy.
review from
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2,0
Wort experience I’ve ever had
Cons: I was unable to pick up my rental car from the airport because I was using my debit card and didn’t have a flight ticket? This was the worse experience ever! I had talked to someone over the phone and I told her I did NOT have a flight and she failed to tell me her “policies” about debit card use at the airport location. I had to stay overnight at a near by hotel and ended up spending 4X more money since I was forced to buy an air flight ticket to come home.
review from
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10,0
car was a fair price..clean and ran well
Pros: everything went well..very quick pick up and drop off
Cons: all good
review from
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2,0
Very Bad Service From Hertz
Pros: nothing
Cons: They didn't accept my debit card and nobody told me before hand. I have always rented a car with my debit card and have had no problems renting a car before till this company made my experience a awful one.
review from
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7,2
Car rental in Las Cruces
Pros: Car was roomy and clean.
Cons: No rep available when I arrived after midnight. All rental agencies were closed. Had to wait in airport 5 hours until they opened. I was not advised of the closure when making the reservation even though I indicated a 12 am pick up and that was stated in the confirmation e-mail. Other than that everything was good.
review from
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8,8
Checking in was not good!
Pros: Car was excellent after Christina helped me out.
Cons: Front desk lady was ubrupt and when asked if I could have a Yukon or similar she said no this is what you got. Walked out to the car and was an older expedition that stunk and smaller in size than a Tahoe or Yukon. Not to mention it was parked by three Yukons which was stated they were out. I was not happy. Leaving the lot Christina helped me out an knew I was unhappy and quickly stated we have yukons available. She quickly changed my vehicle in a matter of 5 minutes and I was a happy camper.
review from
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4,0
Pros: Gas mileage
Cons: Dealing with the cost of two separate parties.
review from
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10,0
Fast
Pros: I like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!
review from
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10,0
Cons: No one at the booth in the garage or at the counter in the terminal. Just odd.
review from
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9,6
Excellent one-way alternative to a group shuttle
Pros: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine.
Cons: Drop-off was a little confusing because no one in El Paso told us the Las Cruces return would be located inside a hotel. Once we found the Las Crucez Hertz agent, return was super easy.
review from
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10,0
car was a fair price..clean and ran well
Pros: everything went well..very quick pick up and drop off
Cons: all good
review from
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8,8
Checking in was not good!
Pros: Car was excellent after Christina helped me out.
Cons: Front desk lady was ubrupt and when asked if I could have a Yukon or similar she said no this is what you got. Walked out to the car and was an older expedition that stunk and smaller in size than a Tahoe or Yukon. Not to mention it was parked by three Yukons which was stated they were out. I was not happy. Leaving the lot Christina helped me out an knew I was unhappy and quickly stated we have yukons available. She quickly changed my vehicle in a matter of 5 minutes and I was a happy camper.
review from
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7,6
Must have flight itinerary to rent using debit card
Pros: The representative in El Paso was very pleasant and accommodating.
Cons: The website needs to CLEARLY state that only people with a flight itinerary are allowed to rent a car using a debit card.
review from
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7,2
Car rental in Las Cruces
Pros: Car was roomy and clean.
Cons: No rep available when I arrived after midnight. All rental agencies were closed. Had to wait in airport 5 hours until they opened. I was not advised of the closure when making the reservation even though I indicated a 12 am pick up and that was stated in the confirmation e-mail. Other than that everything was good.
review from
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2,0
Cons: The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.
review from
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5,2
Elp
Cons: SUV was too big used a lot of gas
review from
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2,0
Wort experience I’ve ever had
Cons: I was unable to pick up my rental car from the airport because I was using my debit card and didn’t have a flight ticket? This was the worse experience ever! I had talked to someone over the phone and I told her I did NOT have a flight and she failed to tell me her “policies” about debit card use at the airport location. I had to stay overnight at a near by hotel and ended up spending 4X more money since I was forced to buy an air flight ticket to come home.
review from
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2,0
Very Bad Service From Hertz
Pros: nothing
Cons: They didn't accept my debit card and nobody told me before hand. I have always rented a car with my debit card and have had no problems renting a car before till this company made my experience a awful one.
review from
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4,0
Pros: Gas mileage
Cons: Dealing with the cost of two separate parties.
review from
Rated no. 6
Dollar
7,8 Good (23 reviews)
1 location at El Paso Airport
╳
Dollar reviews
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Dollar
Locations at El Paso Airport
6701 Convair Road
+1 866 434 2226
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Dollar reviews at El Paso Airport
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car was clean
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6,8
Pros: Pick up was terrible.
Cons: I could have received the car I asked for and the attendant could have been nicer.
review from
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10,0
Pros: Pick up and drop off were fast and easy
review from
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8,0
Pros: Quality of vehicle
Cons: Under staffed at check in. Took over 30 min to check in
review from
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10,0
Pros: Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.
Cons: There was nothing I didn't like in the El Paso location.
review from
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8,8
Cons: under powered
review from
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8,8
Rick Saved the Day
Pros: This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.
Cons: Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.
review from
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8,0
Cons: Too many add on surcharges.
review from
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10,0
Great Troubleshooter
Pros: When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.
Cons: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)
review from
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2,0
No Cars
Cons: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.
review from
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10,0
Thank you!!!
Pros: Very fast and easy to receive and return the vehicle.
Cons: Ford Fiesta?! I felt like I was driving an old go-kart.
review from
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6,4
Don't buy the online insurance - buy direct from c
Pros: The vehicle was good and gas mileage was good too. Lots of room and was what we needed for our trip for our group of 7 people.
Cons: I purchased the online insurance not knowing it was not through the car rental companies insurance. On our way back to the airport to drop off the car a rock hit our windshield cracking it. When dropping it off we felt confident because we had purchased the insurance that all would be fine. When arriving and dropping off the car we discovered we would have to deal with the third party insurance company that we bought the insurance through to get the damage covered. I have not figured it out yet but am hoping it will all or part of it be covered. If we would have just purchased the insurance through the car rental company when we picked up the car we would have been done and all would have been covered. We just hoping this does not make a great trip end bad.
review from
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4,0
Gave me the crappiest car in the fleet
Pros: Nothing.
Cons: They gave me a loud, scratched up Mitsubishi that smelled of cigarettes and didn't even have a USB port to charge my phone with. Had to buy a cigarette lighter adapter. $100/day with full coverage. Should've gone to Rent-A-Wreck.
review from
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10,0
Pros: Pick up and drop off were fast and easy
review from
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10,0
Pros: Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.
Cons: There was nothing I didn't like in the El Paso location.
review from
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8,8
Cons: under powered
review from
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8,8
Rick Saved the Day
Pros: This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.
Cons: Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.
review from
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10,0
Great Troubleshooter
Pros: When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.
Cons: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)
review from
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10,0
Thank you!!!
Pros: Very fast and easy to receive and return the vehicle.
Cons: Ford Fiesta?! I felt like I was driving an old go-kart.
review from
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2,0
No Cars
Cons: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.
review from
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6,4
Don't buy the online insurance - buy direct from c
Pros: The vehicle was good and gas mileage was good too. Lots of room and was what we needed for our trip for our group of 7 people.
Cons: I purchased the online insurance not knowing it was not through the car rental companies insurance. On our way back to the airport to drop off the car a rock hit our windshield cracking it. When dropping it off we felt confident because we had purchased the insurance that all would be fine. When arriving and dropping off the car we discovered we would have to deal with the third party insurance company that we bought the insurance through to get the damage covered. I have not figured it out yet but am hoping it will all or part of it be covered. If we would have just purchased the insurance through the car rental company when we picked up the car we would have been done and all would have been covered. We just hoping this does not make a great trip end bad.
review from
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4,0
Gave me the crappiest car in the fleet
Pros: Nothing.
Cons: They gave me a loud, scratched up Mitsubishi that smelled of cigarettes and didn't even have a USB port to charge my phone with. Had to buy a cigarette lighter adapter. $100/day with full coverage. Should've gone to Rent-A-Wreck.
review from
Rated no. 7
Payless
7,8 Good (47 reviews)
1 location at El Paso Airport
╳
Payless reviews
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Payless
Locations at El Paso Airport
6505 Convair Road, Ste 400
+1 915 779 2052
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10,0
Pros: Great Customer service
Cons: Nothing
review from
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10,0
Cons: It was a flawless transaction and a fine car
review from
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8,8
Pros: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Cons: A little quicker drop off. Everything else was very good. Car was great.
review from
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2,0
Cons: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
review from
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8,8
Great car, ok price.
Pros: Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.
Cons: Took a while to get the car ready for us.
review from
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6,0
Didn’t have my car
Pros: They had a bigger SUV
Cons: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
review from
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10,0
Great rental car experien e
Pros: Easy pick up and drop off. Had to upgrade and did not cost a fortune. What I was quoted was what I paid.
Cons: N/A
review from
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2,0
No vehicles available
Cons: Payless accepted my booking on kayak and the were out of vehicles. Ended up having to walk around from car rental to car rental in airport looking for a vehicle.
review from
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5,2
Cons: I was very disappointed with my experience. When I picked up the car I was told I could extend my rental and there would only be a $10 charge. When I called to extend the jerk that I spoke to told me I would be charged anther $294. When I asked him why was it so high he told because that's the charge. When I asked to speak to a supervisor he acted like he couldn't hear me. Ultimately I had to hang up. I called back and spoke to anther person and he told me it would be a total of 198.00(original rental charge included) sounded more reasonable but still pretty high for 3 additional days. Just not a great experience when the staff is not on the same page! Won't use them again
review from
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2,0
No Cars Available upon arrival
Pros: nothing
Cons: No cars available when I arrived. Very disappointing. I had to rent from a different company and it was more expensive. Now I am not sure if my company will even re-imburse me.
review from
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10,0
The service was great
Pros: The lady at the counter was very nice and helpful. Great customer service
review from
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4,0
Cons: That it is a shared counter with Avis and they refused to wait on you until after all the avis customers had been helped including those who go there after you. So I was the only person in line for payless and had to wait over 15 minutes for my rental. Also every time I turned my car on I was faced with a foul smell.
review from
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10,0
Pros: Great Customer service
Cons: Nothing
review from
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10,0
Cons: It was a flawless transaction and a fine car
review from
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8,8
Pros: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Cons: A little quicker drop off. Everything else was very good. Car was great.
review from
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8,8
Great car, ok price.
Pros: Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.
Cons: Took a while to get the car ready for us.
review from
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10,0
Great rental car experien e
Pros: Easy pick up and drop off. Had to upgrade and did not cost a fortune. What I was quoted was what I paid.
Cons: N/A
review from
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10,0
The service was great
Pros: The lady at the counter was very nice and helpful. Great customer service
review from
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2,0
Cons: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
review from
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6,0
Didn’t have my car
Pros: They had a bigger SUV
Cons: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
review from
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2,0
No vehicles available
Cons: Payless accepted my booking on kayak and the were out of vehicles. Ended up having to walk around from car rental to car rental in airport looking for a vehicle.
review from
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5,2
Cons: I was very disappointed with my experience. When I picked up the car I was told I could extend my rental and there would only be a $10 charge. When I called to extend the jerk that I spoke to told me I would be charged anther $294. When I asked him why was it so high he told because that's the charge. When I asked to speak to a supervisor he acted like he couldn't hear me. Ultimately I had to hang up. I called back and spoke to anther person and he told me it would be a total of 198.00(original rental charge included) sounded more reasonable but still pretty high for 3 additional days. Just not a great experience when the staff is not on the same page! Won't use them again
review from
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2,0
No Cars Available upon arrival
Pros: nothing
Cons: No cars available when I arrived. Very disappointing. I had to rent from a different company and it was more expensive. Now I am not sure if my company will even re-imburse me.
review from
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4,0
Cons: That it is a shared counter with Avis and they refused to wait on you until after all the avis customers had been helped including those who go there after you. So I was the only person in line for payless and had to wait over 15 minutes for my rental. Also every time I turned my car on I was faced with a foul smell.
review from
Rated no. 8
Budget
7,2 Good (23 reviews)
1 location at El Paso Airport
╳
Budget reviews
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Budget
Locations at El Paso Airport
6701 Convair Road
+1 915 779 2532
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2,0
Pros: Nothing
Cons: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
review from
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2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Pros: They gave me a reservation.
Cons: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
review from
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2,0
Cons: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
review from
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6,8
Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
review from
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10,0
great
Pros: immediate receiving !
Cons: No issues to drop off
review from
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8,8
Pros: Drop off was super easy and efficient
Cons: N/a
review from
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7,6
Budget did not have a car ready for me
Pros: Nice follks, nice car
Cons: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
review from
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2,0
Pros: Not reliable company
review from
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6,0
Pros: Car was comfortable and drove well
Cons: I didnt get a notice to advise me that the vehicle i reserved was not available. We got another option at a higher price at the time of pick up. Also at the time of drop off the vehicle was not registered on the system causing an extra charge in my credit card.
review from
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9,6
Pros: They gave a free upgrade to a larger vehicle.
Cons: Initially they didn't list the damage to front bumper on damage report when I first picked up the car. They had initially listed no damage to the car when I picked it up. I make it a point to photograph all sides of the rental car when I pick it up and before I get in. I pointed out the damage and they noted it.
review from
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10,0
Pros: Quick and easy pick-up and drop-off.
Cons: It was difficult for us to find the gas cap release on the Santa Fe vehicle (it took 2 of us several minutes).
review from
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5,2
Pros: Everything but the car worked out fine.
Cons: Car had a fault: it pulled either right or left after turns...
review from
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10,0
great
Pros: immediate receiving !
Cons: No issues to drop off
review from
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8,8
Pros: Drop off was super easy and efficient
Cons: N/a
review from
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9,6
Pros: They gave a free upgrade to a larger vehicle.
Cons: Initially they didn't list the damage to front bumper on damage report when I first picked up the car. They had initially listed no damage to the car when I picked it up. I make it a point to photograph all sides of the rental car when I pick it up and before I get in. I pointed out the damage and they noted it.
review from
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10,0
Pros: Quick and easy pick-up and drop-off.
Cons: It was difficult for us to find the gas cap release on the Santa Fe vehicle (it took 2 of us several minutes).
review from
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6,8
Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
review from
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7,6
Budget did not have a car ready for me
Pros: Nice follks, nice car
Cons: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
review from
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2,0
Pros: Nothing
Cons: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
review from
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2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Pros: They gave me a reservation.
Cons: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
review from
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2,0
Cons: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
review from
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2,0
Pros: Not reliable company
review from
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6,0
Pros: Car was comfortable and drove well
Cons: I didnt get a notice to advise me that the vehicle i reserved was not available. We got another option at a higher price at the time of pick up. Also at the time of drop off the vehicle was not registered on the system causing an extra charge in my credit card.
review from
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5,2
Pros: Everything but the car worked out fine.
Cons: Car had a fault: it pulled either right or left after turns...
review from
Rated no. 9
Advantage
6,8 Good (76 reviews)
1 location at El Paso Airport
╳
Advantage reviews
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Advantage
Locations at El Paso Airport
6701 Convair Rd - Suite V
+1 915 781 7689
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4,4
Pros: Car was fine, service was lacking.
Cons: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
review from
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10,0
Pros: Staff was friendly and process was quick
review from
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6,8
Pros: Friendly staff, solid car. Just had a few nicks and had bad pickup.
review from
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10,0
Pros: Staff super friendly.
Cons: Can't think of anything.
review from
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7,2
Pros: The car was clean and in good care.
Cons: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
review from
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10,0
Pros: love the team in El Paso at Advantage, both inside and out in the garage
Cons: gotta say that not one thing could have been done better..., just sayin'.
review from
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2,0
Pros: Nothing
Cons: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
review from
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10,0
Fast, friendly service
Pros: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
review from
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2,0
Stranded
Cons: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
review from
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10,0
Pros: Easy process
review from
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2,0
Cons: Rented a car with unlimited miles - got there and they told me it wasn't unlimited and that I'd have to pay $240 more to have the car for unlimited miles.
review from
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6,4
Much to be desired
Pros: The size, the MPG
Cons: The pushy efforts to get me to rent a bigger car. The pushy efforts to get me to purchase unneeded extra insurance. The pushy effort to get me to buy the full tank refill. None of the increased cost items identified by cost. The car not clean to begin when picked up. The number of scratches and dents on the rental vehicle. Although slight, one wheel was not properly balanced.
review from
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10,0
Pros: Staff was friendly and process was quick
review from
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10,0
Pros: Staff super friendly.
Cons: Can't think of anything.
review from
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10,0
Pros: love the team in El Paso at Advantage, both inside and out in the garage
Cons: gotta say that not one thing could have been done better..., just sayin'.
review from
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10,0
Fast, friendly service
Pros: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
review from
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10,0
Pros: Easy process
review from
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6,8
Pros: Friendly staff, solid car. Just had a few nicks and had bad pickup.
review from
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7,2
Pros: The car was clean and in good care.
Cons: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
review from
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4,4
Pros: Car was fine, service was lacking.
Cons: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
review from
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2,0
Pros: Nothing
Cons: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
review from
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2,0
Stranded
Cons: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
review from
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2,0
Cons: Rented a car with unlimited miles - got there and they told me it wasn't unlimited and that I'd have to pay $240 more to have the car for unlimited miles.
review from
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6,4
Much to be desired
Pros: The size, the MPG
Cons: The pushy efforts to get me to rent a bigger car. The pushy efforts to get me to purchase unneeded extra insurance. The pushy effort to get me to buy the full tank refill. None of the increased cost items identified by cost. The car not clean to begin when picked up. The number of scratches and dents on the rental vehicle. Although slight, one wheel was not properly balanced.
review from
Rated no. 10
National
6,4 Good (1 review)
1 location at El Paso Airport
╳
National reviews
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National
Locations at El Paso Airport
6505 Convair Rd
+1 915 778 9417
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car was clean
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╳
Car hire locations
Advance Car And Truck Rental
Locations at El Paso Airport
6701 Convair Rd Suite V, El Paso, Texas
+1 915 781 7689
╳
Car hire locations
Europcar
Locations at El Paso Airport
Please Go To The Advantage Counter
+1 915 781 7689
