El Paso car hire

Cons: Nothing. I had a car already reserved and ready at 6 pm. I took a taxi across town and I show up and they did not even have a car for me. The man working rented the car even after I had mine reserved. Total inconvenience, I had to pay another taxi to take me to alamo car rental at the airport since it was already 5 pm and all other places were closing. Never in my life using hertz.

Cons: Location was difficult to find.

Cons: It was all good no problems

Cons: I wasn't told an extra charges would incur when the location of the rental changed.

Cons: car smelled as if someone had smoked in it

Cons: Your rental cars should have an AUX port. Everyone has music on their phones that they would like to listen to on the road. NO AUX PORT Really should find another method of a deposit than having to have a credit card. Inconvenience. You lose potential customers because of this. They have the cash, not the card.

Cons: When I rented the car the info I was given didn't tell me the rental office was not at the airport. I had to early a flight out to mess around with getting a ride from the rental office to the airport, so I rented from a different company on the airport property.

Cons: Calling ahead to confirm pick up location didn't work, since upon arrival to airport, Hertz agent tells me my reservation was for another location. They have no way (according to agent) to facilitate a rental made for another location. This is hard to believe. Agent suggested to take cab and that other agency would reimburse because pick up from other location is supposed to take over 1 hr (other agency is 1.5m away). upon arrival to other agency, local manager suggests that emailed taxi receipt is not valid proof for reimbursement. Luckily, agent working with me suggested that I email him the receipt and he would print it. I'm thankful for his initiative and hope it didn't get him in trouble with unhelpful manager. Agent at location #1 failed to mention only up to $10 is reimbursed. My fare was $15. We need agents to be transparent and to help facilitate our navigation between locations because of these mix ups. If calling ahead to confirm pick up location doesn't work, then we can only count on rental personnel to rectify these situations in an efficient manner.

Cons: No compass in vehicle, so handy for gps driving. No rear wiper -- good to have in rain, as experienced on my recent trip.

Cons: I drive a Mini Cooper so when I rent cars I want a small car, not a Minivan, but these were the only keys the attendant could match to a car on the lot. Disappointed in this switch.

Cons: I had to wait 20 minutes to pick up the keys, even though I was next in line. That is too long a wait.

Cons: Nothing really

Cons: Customer service is poor and they do not follow up or follow thru on reported issues!

Cons: credit check

Cons: Nothing

Cons: The extra days that I needed to extend came at twice the rate of the original rental rate. I needed the days, so I had to pay it, but the price was certainly steeper than I would've liked!

Cons: Car was very dirty inside

Cons: Lots of scratches and dents on the outside of the car but the staff was helpful on reviewing the car with me.

Cons: The insurance was way too expensive.

Cons: They charge an extra $10 a day for a secondary driver. I have never had this happen with other car rental companies. We passed on having my wife as an extra driver for our 9 day rental.

Cons: The car. Not a true full dize. Expensive for what it was.

Cons: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.

Cons: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.

Cons: Car was too small. Tried to more than double price for 1 class upgrade.

Cons: The vehicle could have been cleaner

Cons: I have noticed that when you rent a car, they (the companies I have used) always end up charging more than the estimate. I would rather they were a bit more candid with the actual amout they intend on charging the customer

Cons: They did not have my cancellation on record and did not acknowledge my confirmation cancellation number.

Cons: Our plane was late and we did not have a car agent when we got in. Luckily we waved a taxi cab driver that was on his way home in order to get to our hotel.

Cons: That the website stated they had a car but didn't. That by half of the trip the car had non working tail breake lights. They charged me insurance for something broken! I didn't want it to begin with, the insurance.

Cons: I didn't realize cars no longer have CD players, and I had brought CDs to play. I'll know for next time.

Cons: The 2017 Chevy Impala was a very nice car with two exceptions. 1. The visibility on the side windows and through the rear window is less then preferable. We had to be extra careful to look 2-3 times to be sure no car was there. 2. The radio connection to my iPhone was complicated and not intuitive. Could not switch easily between the radio and iPhone without having to reset the iPhone.

Cons: They did not have the car we requested.

Cons: Arrived and there was no cars available after I made my reservation. Advised me to call in later and see if they could get me a car and that there was no guarantee they could give me the same pricing I booked online. Instead of asking for my phone number and name, they just handed me a post it with their phone number. Unproffesional, Kayak.

Cons: Under staffed at check in. Took over 30 min to check in

Cons: They gave me a car with issues. When I went swap it out the desk lady was no where to be found and I waited 5 minutes. Turns out she was hiding under the desk in the phone. Then they didn't have any other car ready and I had to wait 30 minutes. They finally brought a car out and it didn't match the agreement. They had to go back and get the correct one.

Cons: They gave me a loud, scratched up Mitsubishi that smelled of cigarettes and didn't even have a USB port to charge my phone with. Had to buy a cigarette lighter adapter. $100/day with full coverage. Should've gone to Rent-A-Wreck.

Cons: I purchased the online insurance not knowing it was not through the car rental companies insurance. On our way back to the airport to drop off the car a rock hit our windshield cracking it. When dropping it off we felt confident because we had purchased the insurance that all would be fine. When arriving and dropping off the car we discovered we would have to deal with the third party insurance company that we bought the insurance through to get the damage covered. I have not figured it out yet but am hoping it will all or part of it be covered. If we would have just purchased the insurance through the car rental company when we picked up the car we would have been done and all would have been covered. We just hoping this does not make a great trip end bad.

Cons: Ford Fiesta?! I felt like I was driving an old go-kart.

Cons: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.

Cons: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)

Cons: Too many add on surcharges.

Cons: Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.

Cons: under powered

Cons: We reserved our car from an Avis just outside of the airport for the Saturday afternoon when our plane landed. It would have been nice to know that this Avis location closed at noon (just before our plane landed)!!! Luckily the Avis agent at the airport was able to get us a comparable van at nearly the same price. that's a glitch that should be fixed in the future.

Cons: No allowed to go to Mexico

Cons: Horrible service

Cons: The clerk filed a damage report that already exists in the vehicle. I asked why it is being reported & all I got was a I do not know answer. Clearly the clerk, lacks professional experience.

Cons: I was stopped by state troopers because the license plate on the vehicle was registered to a trailer and not the suv, so they thought the suv was stolen. Imagine the situation I was in, then it was very painful to get another vehicle plus Avis tried to charge me more when I turned in the vehicle after my trip.

Cons: Price was really high.

Cons: nothing

Cons: I didn't like that when I tried to call customer service about my window issue and resolutions they were actually closed. It was a Sunday, however, if people are going to be renting cars out all week they should be open in the customer service dept as well for any issues that may arise.

Cons: Having to see agent inside for my final paper work.

Cons: When I went to pick the ca.r The girl told me they did not have the car I had reserved. She wanted to give me a truck instead or rent something more expensive. After being upset I went to the Dollar counter to see if they had a car. All the sudden she came and said they had a car. I was there longer than expected because of this reason.

Cons: I was charged for gas even though I didn't want the gas option and returned the tank full.

Cons: The car should be retired. It was a basic car, no features like a rear view camera, cloth seats. I thoughtI was renting a Buick, or equivalent, which this wasn't.

Cons: The car was not clean, there were old stains on the seats, stains on the door and cup holder from a drink.

Cons: The customer service.

Cons: Windshield washer fluid was empty upon pick up of car

Cons: There is not much I can say I disliked during this time.

Cons: Confusing drop off after hours. Hard up-sell push.

Cons: Car had a fault: it pulled either right or left after turns...

Cons: It was difficult for us to find the gas cap release on the Santa Fe vehicle (it took 2 of us several minutes).

Cons: Initially they didn't list the damage to front bumper on damage report when I first picked up the car. They had initially listed no damage to the car when I picked it up. I make it a point to photograph all sides of the rental car when I pick it up and before I get in. I pointed out the damage and they noted it.

Cons: I didnt get a notice to advise me that the vehicle i reserved was not available. We got another option at a higher price at the time of pick up. Also at the time of drop off the vehicle was not registered on the system causing an extra charge in my credit card.

Cons: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service

Cons: N/a

Cons: No issues to drop off

Cons: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!

Cons: The fact that I got a credit card bill for over a hundred dollars more than what I had signed for at the time of the pickup. If I had not checked I could have been stiffed with the a rate almost equivalent to a plane ticket. Had to call and was told the computer system overcharged.