Book Ace hire cars in London

London, ENG, United Kingdom
Sep 29 — Oct 6
London, ENG, United Kingdom
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in London

Overall rating4.5 OkayBased on 53 reviews
Cleanliness
5.6
Comfort
5.3
Overall
4.0
Pick-up/Drop-off
3.5
Value for money
4.1

Recent reviews

Traveller rating
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Find reviews that mention:
7.6
What's up with the metal posts at the rental car entranceCons:It's an unnerving begin and end to the rental -- two posts positioned at the entrance and exit, so close together that the driver must use extreme caution to avoid scraping them on the way in and out. Lots of paint scrapes indicate that many did not succeed. Also not thrilled about the bus connection to the airport -- 5 GBP per person although refunds were provided if you were aware of how to get it (buy pass from hotel concierge, then go back to rental desk and request refund). That being said the car was fine and I did take the unlimited mileage option for an additional 15 GBP per day, which also got me an automatic shift with nav. Overall a good experience but important to familiarize with the gotchas as is so common in the UK.Reviewed Jul 21 2017
review fromkayak
3.6
Cons:The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick upReviewed Feb 11 2020
review fromkayak
4.4
They Told Us We Had to pay more than what we were told at reservationCons:I will not rent from them again. Ace rental is some sort of middleman and turns the contracts over to others. In our case at London/Heathrow airport, it was Green Motion. We had reserved a 9 person van. Green Motion said that Ace said we had reserved a 7 person van. They wanted to charge us substantially more to get the 9 person van. We had to call over to Ace in the US to get this straightened out. It took quite a bit of time and lots of frustration. Also, when we booked, we purchased the insurance, but Green Motion told us that with that particular insurance, any damage would be charged to our credit card and we would have to get the money back from the insurer. I do not know if this is true. At drop off, it was around 10 pm and they could not give us the final bill. We have asked several times for the bill and they still have not provided it. I do not know if we were charged what we were supposed to be charged.Reviewed Jul 11 2017
review fromkayak
4.4
TerriblePros:Nice car, good condition.Cons:First off, you have to take the "hotel hoppa" public bus, the h1, to get to the hotel where this location is - while the other rental companies have shuttles. The h1 costs 5 pounds each way for a short 15 minute ride. When I returned the car there was a 1-2mm speck of paint damage on the driver side door which I did not create and was likely caused by natural wear and tear. The company charged me 96 GBP ($126) for this "damage" even though it is nearly impossible to see with the naked eye. Will never use green motion again.Reviewed May 3 2017
review fromkayak
4.4
Over 1 hour line in the cold outside, total 2 hours to drive away.Cons:It was not ACE, but Green Motion. They had an office with 5 attendants, and there were about 6 people ahead of me. Yet, I was waiting in the morning cold for 1h 15 min before it was my turn to get into the little office and see an attendant. How is that possible? Nobody quite new, really. One person was for the whole 1h 15 min that I was waiting WITH and attendant! My attendant made me fill by hand some data, then she scanned it, then she copied, I waited... "Is there anything wrong?" "No, simply inputting data"... Finally she got my car: the insurance costs, 40 pounds a day!!!! Wow, that is more than the car itself!!! I had to pay it (And thankfully, because the parking lot was booby trapped with some high and narrow boulders that were scratched by many before me). Then miles are limited, so I had to pay some more. Plus, surprise, my car is on reserve, so I have to bring it back on reserve (what!!!!!???). 1h 30 min after I arrive, I have a paper that says I can have my car. Now I have to walk all the way to the back and, of course, wait again for an attendant to sit on another computer with my paperwork to finally bring the car. Only 1h 45 min later, I drive off. My bags don't fit (European SUVs are tiny!), so I go back to get a bigger car and.. Of course, they have no bigger automatics. Only shift. Thankfully I can drive shift, but this is England and they drive on the left! So: 2 hours after I arrived to that hotel (because this is NOT in the airport), I finally drove off with my car. NEVER AGAIN IN MY LIFE. PLEASE DON'T COME HERE.Reviewed Sep 19 2017
review fromkayak
2.8
Beware if you’re going overseasPros:I expected to go to an Ace car rental when I landed in London because that’s how I booked it on Kayak. Not so. Their affiliate is Green Motion over there, which is located in a hotel, not at Heathrow. That’s when all the extra charges started. I knew I’d have to purchase insurance extra but not that I’d have to pay a hefty price for an upgrade because the car they gave me was a clown car. Then there was the fee for mileage and when we returned the car a valet fee. My $450 deal turned into a $2300 nightmare. Don’t do it! We’ve rented from Eurocrats in the past and will use them in the future. Green Motion sucks.Cons:All the extra added hidden fees made this super expensive. The customer service upon return was horrible as well. We even returned the car a day early with no discount whatsoever.Reviewed Jun 6 2018
review fromkayak
6.4
Cons:I paid a deposit of around $400 USD. I have yet to get the deposit back. Most rentals will deduct the deposit from the charge for the card. I turned un the car over a week ago and the deposit has not been returned yet. In addition I am due a bus decompensation and that has not come through yet.Reviewed Jun 20 2016
review fromkayak
8.4
Cons:Had a previous poor experience with Green Motion. MUCH better this time. Smooth transaction, nice clean car, timely in and out. Very goodReviewed Jun 5 2019
review fromkayak
2.0
Cons:When I attempted to take the shuttle to Ace at London Heathrow I was told there was a 5 pound charge per person to ride the shuttle. This is unacceptable. I did not pick up the car. I rented from Sixt which was excellentReviewed Jun 15 2017
review fromkayak
4.0
Pros:The car was fineCons:Did not accept American Express which meant I had to use another credit card. This would not normally be a big deal but I therefore didn't have rental insurance which I had to pay £60 for.Reviewed Apr 4 2017
review fromkayak
2.0
Pros:Ease of reservationCons:The reservation was not honored. It turns out that the rental place is contracted by ACE and is terrible. On the website there was no mention that American Express is not accepted. I was told at the location creating a problem because I didn't have my VUSA card with me.Reviewed Dec 20 2016
review fromkayak
3.6
Cons:Hidden costs made the final price much more expensive than expected.Reviewed Jul 5 2018
review fromkayak

Where can I find Ace hire cars in London?

Holiday Inn M4J4, Ace car hires

Address

Holiday Inn M4J4

Hours

Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday07:00 - 19:00
Sunday07:00 - 19:00

Phone

+44 20 8619 7000

Good to know

Most popular location

Holiday Inn M4J4

Most popular car type

Compact

Average price

R266/day

Good deal

R197/day

Top tips for hiring a car from Ace in London

  • 25% of our users found a car hire from Ace in London for R197 or less
  • Compact car hires from Ace in London are around 53% cheaper than other car types, on average

FAQs about hiring a car from Ace in London

  • On average a car hire from Ace in London costs R266 per day.

  • Compact (Class Compact SUV or similar) is the most frequently booked car hire type from Ace in London.

  • Ace has 1 car hire location in London. Take a look at our Ace hire location map to find the best car hires near you.

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