Guest reviews
Overall rating
7,4
Good
Based on 4 313 reviews
Cleanliness
8,2
Comfort
8,0
Pickup/dropoff
7,1
Value for money
7,1
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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2,0
Pros: Budget changed the reservation from a Premium vehicle to a compact car , with an increase in price without notifying me. When I logged onto the Budget website the reservation had been changed. I was told the rate was no longer available!!! I will not use Budget again!!!!!!!
Cons: Why was my original reservation changed? They did not want to honor the original ruling entail rate!
review from
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9,2
Cons: A little less expensive. Overall excellent.
review from
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2,0
Pros: Nothing
Cons: They advertised a car they don't even have on their fleet. So we wasted an hour before finding this out and had to go somewhere else
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8,4
Cons: Lower one way drop fee between 2 London airports- it really jacked the price up! All the staff at Avis/ Budget were really professional and friendly especially Gary at the counter in LGW and Anwar the shuttle driver at LHR. Thanks!
review from
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8,8
Cons: Information regarding insurance.
review from
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6,0
Cons: Was falsely over charged because they did not have that car
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2,0
Pros: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
Cons: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
review from
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6,8
Cons: 1. heck of a long line to get the car; why does it take such a long time to rent a car when it's pre-ordered and it's just some basic paperwork. 2. I'm still waiting for a bill; haven't even received one by email. Their system was down when I returned the car and yet I've been charged more than was quoted with no explanation at the time of return.
review from
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9,2
Easy as can be
Pros: Very simple and quick to pick up and drop off.
Cons: With Avis and Budget being partners, they should do a lot more to recognize the loyalty programs of each other and provide the benefits associated with the status.
review from
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4,0
Outrageous over charges
Pros: Staff
Cons: They charged me $160 for a minor chip on the windshield and refused to send me a copy of the completed repair. Since I was paying for it thought I should receive a copy. Won’t be renting for these again
review from
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9,2
Best Car Rental
Pros: I’ve always had good experience with Budget, great prices every time I’ve rented, 100 times better than Europcar who I would Never use again.
review from
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9,6
Pros: Car and service was good.
Cons: "Equivalent" car was fine, but the cost was higher than as booked which it shouldn't have been. However, t still was a reasonable deal.
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9,2
Cons: A little less expensive. Overall excellent.
review from
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8,8
Cons: Information regarding insurance.
review from
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9,2
Easy as can be
Pros: Very simple and quick to pick up and drop off.
Cons: With Avis and Budget being partners, they should do a lot more to recognize the loyalty programs of each other and provide the benefits associated with the status.
review from
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9,2
Best Car Rental
Pros: I’ve always had good experience with Budget, great prices every time I’ve rented, 100 times better than Europcar who I would Never use again.
review from
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9,6
Pros: Car and service was good.
Cons: "Equivalent" car was fine, but the cost was higher than as booked which it shouldn't have been. However, t still was a reasonable deal.
review from
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8,4
Cons: Lower one way drop fee between 2 London airports- it really jacked the price up! All the staff at Avis/ Budget were really professional and friendly especially Gary at the counter in LGW and Anwar the shuttle driver at LHR. Thanks!
review from
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6,8
Cons: 1. heck of a long line to get the car; why does it take such a long time to rent a car when it's pre-ordered and it's just some basic paperwork. 2. I'm still waiting for a bill; haven't even received one by email. Their system was down when I returned the car and yet I've been charged more than was quoted with no explanation at the time of return.
review from
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2,0
Pros: Budget changed the reservation from a Premium vehicle to a compact car , with an increase in price without notifying me. When I logged onto the Budget website the reservation had been changed. I was told the rate was no longer available!!! I will not use Budget again!!!!!!!
Cons: Why was my original reservation changed? They did not want to honor the original ruling entail rate!
review from
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2,0
Pros: Nothing
Cons: They advertised a car they don't even have on their fleet. So we wasted an hour before finding this out and had to go somewhere else
review from
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6,0
Cons: Was falsely over charged because they did not have that car
review from
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2,0
Pros: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
Cons: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
review from
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4,0
Outrageous over charges
Pros: Staff
Cons: They charged me $160 for a minor chip on the windshield and refused to send me a copy of the completed repair. Since I was paying for it thought I should receive a copy. Won’t be renting for these again
review from
Other suppliers in London scored
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- 6.9/10 Hertz car hires in London
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- 5.0/10 Easirent car hires in London
- 5.7/10 GREEN MOTION car hires in London
- 7.4/10 Europcar car hires in London
Where can I find Budget hire cars in London?
Heathrow Airport T2-3-4, Budget car hire
Address
Heathrow Airport T2-3-4Phone
+44 344 544 4600Top tips for hiring a car from Budget in London
- Economy car hires from Budget in London are around 52% cheaper than other car types, on average
FAQs about hiring a car from Budget in London
What is the most popular car hire from Budget in London?
Mini (Fiat 500 or similar) is the most frequently booked car hire type from Budget in London.
How many car hire locations does Budget have in London?
Budget has 20 car hire locations in London. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Gatwick Airport (LGW)?
Yes
Does Budget offer shuttle or airport pick-up services from Gatwick Airport (LGW)?
Yes
Does Budget have a car hire location at the airport: Heathrow Airport (LHR)?
Yes
Does Budget offer shuttle or airport pick-up services from Heathrow Airport (LHR)?
Yes
Does Budget have a car hire location at the airport: Luton Airport (LTN)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Luton Airport (LTN)?
Yes
